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Show Results For
- All HBS Web
(12,529)
- People (96)
- News (3,921)
- Research (4,076)
- Events (80)
- Multimedia (275)
- Faculty Publications (2,563)
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- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services customers... View Details
- 08 Feb 2019
- News
Why didn’t the Panera Cares social experiment pay off?
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 31 Aug 2016
- News
Novartis Taps Biosimilar Experience in Europe to Snag U.S. Sales
- 16 Jun 2020
- News
What Will the Retail Experience of the Future Look Like?
- 01 Mar 2016
- News
HBS Fund Helps Fuel Faculty Research and New Learning Experiences
the student had interviewed industry leaders to better understand the barriers to growth that Indian private equity firms face — his analysis echoing findings from Sadun’s own research. “It built on intuitions that I already had, but seeing firsthand View Details
- 15 Jan 2021
- News
To Overcome Vaccine Hesitancy, We Need a Better Patient Experience
- 25 Apr 2014
- News
A defining global experience before college can unlock a lifetime of potential
Believing in the importance of a global experience for young people, Abby Falik (MBA 2008) created Global Citizen Year, a nonprofit social enterprise that is forging a new educational pathway for America’s emerging leaders. By immersing a... View Details
- 23 Oct 2019
- News
An Experiment in Online Education Reaches 50,000 Learners in Five Years
that has educated more than 50,000 people in 170 countries. “We have brought much of what is special about the HBS experience to life online, helping the School to achieve its educational mission of educating leaders, wherever they are... View Details
- 23 Dec 2023
- News