Experience Goods - Publications - Faculty & Research

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

with customers, employees, and investors by being “the real deal,” creating valuable products and services, acting on good intentions, treating people fairly, and taking responsibility for how an organization impacts business and society,... View Details

Keywords: by Lane Lambert

01 Oct 2021
Blog Post

Video Blog: My Experience in the Joint MS/MBA Engineering Sciences Program

perspective on what's been good and what some of the challenges are with the MS/MBA Program is interesting and helpful, especially if you're thinking about applying. I definitely think it's been a great View Details

10 Sep 2009
Working Paper Summaries

Feeling Good about Giving: The Benefits (and Costs) of Self-Interested Charitable Behavior

Keywords: by Lalin Anik, Lara B. Aknin, Michael I. Norton & Elizabeth W. Dunn

10 Dec 2012
News

A Good Mentor Never Tramples on Big Dreams

Keywords: Funds, Trusts, and Other Financial Vehicles; Finance

25 Nov 2009
Working Paper Summaries

The Devil Wears Prada? Effects of Exposure to Luxury Goods on Cognition and Decision Making

Keywords: by Roy Y.J. Chua & Xi Zou; Consumer Products; Retail

February 2005 (Revised November 2012)
Case

Chuck's Wagon Inc.

By: Paul W. Marshall and Derek Lewis

This case describes the experiences of an HBS student as he takes on the challege of transitioning from an intern to a president at a small consumer packaged goods firm in Southern Texas. This HBS student is confronted with the opportunity to perform an operational and... View Details

Keywords: Consumer Goods; Operations Strategy; Executive Development; Strategy; Small Business; Production; Transformation; Management Skills; Financial Strategy; Consumer Products Industry; Texas

Citation

Educators

Purchase

The literature on the private provision of public goods suggests an inverse relationship between incentives to contribute and group size. We find, however, that after an exogenous reduction of group size at Chinese Wikipedia, the nonblocked contributors decrease... View Details

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

customers, or colleagues. “There are natural ways in which you can support these social impulses,” Pany says. “We now have a good deal of evidence on what might motivate workers to do better because they liked their job more, or, even... View Details

Keywords: by Rachel Layne; Health

27 Jun 2019
Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

night. Unlike the routine habits or obligations people feel they must get done, relationship rituals are pleasurable experiences that hold significance, acting as symbolically meaningful signs of a solid and happy partnership. Couples who... View Details

Keywords: by Dina Gerdeman

01 Jun 2016
Working Paper Summaries

Motivating Effort in Contributing to Public Goods Inside Organizations: Field Experimental Evidence

Keywords: by Andrea Blasco, Olivia S. Jung, Karim R. Lakhani, and Michael E. Menietti

25 Mar 2021
Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

an experiment almost a decade ago in which the company allowed a randomly selected subset of employees to work from home for nine months while the rest of the team stayed in the office. As it turned out, the employees who worked from home... View Details

Keywords: by Danielle Kost

11 Jan 2016
Research & Ideas

Is Group Loyalty a Force for Good or Evil?

Most ethical principles are pretty unambiguously good. Honesty, fairness, compassion—sure they have their downsides (being “honest to a fault”), but that’s more a by-product of something good than it is something evil in and of itself.... View Details

Keywords: by Michael Blanding

09 Nov 2020
News

Now Is a Good Time to Take Care of Ourselves

30 Nov 2018
Blog Post

8 Reasons the Section Experience is the Best Part About HBS

would face colossal failure if she did what my section-mate suggested. The professor smiles after my comment. I knew I crushed it. At the end of the case, we learn the protagonist followed exactly what I had said. My classmate next to me nudged me to say View Details

04 Jan 2017
What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

results .” Kamal Gupta, citing his experience with corporate bureaucrats, said, “We have a word for it; we call these people ‘zombie managers.’ They keep on pushing papers round and round, and then the actual decision goes to a guy who... View Details

Keywords: by James L. Heskett

03 Nov 2016
Op-Ed

Forget About Making College Affordable; Make it a Good Investment

full time experience malemployment rates in excess of 27 percent and typically make little more than workers with no postsecondary education credentials. So why is it that people with a bachelor’s degree have enjoyed unemployment rates... View Details

Keywords: by Joseph Fuller; Education

07 Jul 2020

Diverse Perspectives Series: Women in Retail and Consumer Goods

Please join faculty member Dr. Jill Avery as she moderates a panel of HBS women making a difference in the retail and consumer goods space. Learn about their experiences and how HBS has played a role in... View Details

Article

Heuristics Guide the Implementation of Social Preferences in One-Shot Prisoner's Dilemma Experiments

By: Jillian J. Jordan, Valerio Capraro and David G. Rand

Cooperation in one-shot anonymous interactions is a widely documented aspect of human behavior. Here we shed light on the motivations behind this behavior by experimentally exploring cooperation in a one-shot continuous-strategy Prisoner’s Dilemma (i.e. one-shot... View Details

Keywords: Human Behavior; Social Evolution; Behavior; Cooperation; Decision Making; Game Theory