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Show Results For
- All HBS Web
(11,580)
- People (96)
- News (4,307)
- Research (4,049)
- Events (79)
- Multimedia (272)
- Faculty Publications (2,534)
- November 2018 (Revised May 2019)
- Case
California Closets: Organizing the Customer Experience
By: Boris Groysberg and Annelena Lobb
California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details
Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy
Groysberg, Boris, and Annelena Lobb. "California Closets: Organizing the Customer Experience." Harvard Business School Case 419-004, November 2018. (Revised May 2019.)
- Article
The Multidimensional Effects of a Small Gift:: Evidence from a Natural Field Experiment
By: Ellen Garbarino, Robert Slonim and Carmen Wang
Using a large natural field experiment, we demonstrate that a small unconditional gift (pen) more than doubled both small (survey) and large (blood donation) responses. We find no evidence that the opportunity for a small response crowded out the larger response;... View Details
Keywords: Reciprocity; Gift Exchange; Blood Donation; Charitable Behavior; Field Experiment; Behavior; Philanthropy and Charitable Giving
Garbarino, Ellen, Robert Slonim, and Carmen Wang. "The Multidimensional Effects of a Small Gift: Evidence from a Natural Field Experiment." Economics Letters 120, no. 1 (July 2013): 83–61.
- 09 Aug 2006
- Research & Ideas
Career Advancement Without Experience
A worker seeks fulfillment in a new job involving expanded skills and responsibilities. The dilemma: Without prior experience in the field, how can she prove her capability to a potential employer? The challenge is even more daunting for... View Details
- Blog
Reinventing the GMP Experience
present with her family. "I thought quite long and hard about how I wanted the experience to feel for me and what the integration with my life at home would be like," she says. "I chose Section A so I could spend time with my family in... View Details
- 23 Sep 2013
Campus Tour
Take a student-led campus tour and learn about the student experience at HBS. Tours leave at 3:15 PM EST from the Admissions Office in the Dillon House. No registration required. View Details
- Research Summary
Models of optimal experience (flow)
Flow is a state of profound task-absorption, involvement, and intrinsic enjoyment that makes the person feel one with the activity. Csikszentmihalyi's Flow Theory states that flow is more likely to occur in situations in which the person feels that the activity is very... View Details
- December 2020
- Supplement
Experiment A Box Search
By: Iavor I Bojinov and Karim R. Lakhani
Bojinov, Iavor I., and Karim R. Lakhani. "Experiment A Box Search." Harvard Business School Multimedia/Video Supplement 621-701, December 2020.
- Jul 29 2015
- Testimonial
A Rich Learning Experience
- August 2021
- Case
Orchadio's First Two Split Experiments
By: Iavor I. Bojinov, Marco Iansiti and David Lane
Orchadio, a direct-to-consumer grocery business, needs to conduct its first two A/B tests—one to evaluate the effectiveness and functioning of its newly redesigned website, and one to market-test four versions of a new banner for the website. To do so, it will rely on... View Details
Keywords: Information Management; Technological Innovation; Knowledge Use and Leverage; Resource Allocation; Marketing; Measurement and Metrics; Customization and Personalization; Information Technology; Internet and the Web; Digital Platforms; Information Technology Industry; Food and Beverage Industry
Bojinov, Iavor I., Marco Iansiti, and David Lane. "Orchadio's First Two Split Experiments." Harvard Business School Case 622-015, August 2021.
- 01 May 2013
- News
Experience of a Lifetime
banker in Miami, Florida. Today, he's the CEO of Hunter Global Investors, a money management firm he founded just two weeks after 9/11. "The HBS experience was transformational for me," Buchan says. "Case studies provided a framework to... View Details
- 01 Mar 2003
- News
Brazil Banks on Experience
Ranked among the world’s largest economies, Brazil and the left-leaning government of newly elected President Lu íz In ácio Lula da Silva soothed wary financial markets by selecting Henrique Meirelles (93rd AMP), former head of global banking at FleetBoston, to lead... View Details
Keywords: Finance
- Web
Academic Experience | MBA
Academic Experience Academic Experience Through the rich case- and experience-based curriculum at Harvard Business School (HBS), students build deep general management and leadership skills, setting the... View Details
- Feb 05 2013
- Testimonial
GMP: A Transformative Experience
Sampling Bias in Entrepreneurial Experiments
Using data from a prominent online platform for launching new digital products, we document that ‘sampling bias’—defined as the difference between a startup’s target customer base and the actual sample on which early ‘beta tests’ are conducted—has a systematic and... View Details
- Web
Campus Experience | MBA
Campus Experience At Harvard Business School, breakthrough moments can happen any time. While formal education is concentrated within academics, the transformation of potential into leadership is realized through every aspect of the... View Details
- 11 Mar 2016
- Blog Post
2+2 Admit Experiments with Career Options
computer architecture department, and I had enjoyed technical internships at Sandia National Laboratories and Apple. But something didn’t feel right. I had always been fascinated by the nexus of business, technology, and policy – but to this point my educational and... View Details
- 01 Sep 2004
- News
Survey Spotlights HBS Experience
“favorable.” Case method of teaching 86 % Case materials 84 % Faculty 84 % Elective courses 81 % Other class members 78 % Section experience 78 % Required courses 75 % Grading system 67 % Study groups 57 % Extracurricular activities 56 % View Details
- Dec 06 2020
- Testimonial
Maximizing the Virtual Experience
- Aug 14 2017
- Testimonial
Experience the GMP Modules
- 2013
- Working Paper
Learning from Double-Digit Growth Experiences
By: Eric D. Werker
This extended memorandum identifies episodes of sustained double-digit growth in real GDP, defined as a compound annual growth rate of 10 percent or more over a period of 8 years or longer. Using a measure of real GDP reported in the World Development Indicators, we... View Details
Werker, Eric D. "Learning from Double-Digit Growth Experiences." International Growth Centre Working Paper, April 2013.