Filter Results:
(130)
Show Results For
- All HBS Web
(180)
- News (26)
- Research (130)
- Events (2)
- Multimedia (2)
- Faculty Publications (47)
Show Results For
- All HBS Web
(180)
- News (26)
- Research (130)
- Events (2)
- Multimedia (2)
- Faculty Publications (47)
Sort by
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
firms ushered in increasingly accommodating policies to attract and retain staff. Turnover rates steadily decreased, while compensation expectations increased. This has fundamentally challenged the long-standing “up or out” model: As... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
they could turn themselves around and become profitable again. The company developed a soft approach, training its employees to develop relationships with customers, learning about their individual circumstances and counseling them on how... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
more likely to cite work environment over compensation issues. However, that is not to say that good call centers have the luxury of offering lower salaries and still expecting employees to stay. Turnover at... View Details
- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
support the acquisition by ensuring that all employees learn English. Using latent class growth modeling, our results suggest that change recipients followed distinct trajectories in their demonstrated ability, efficacy and affect.... View Details
Keywords: Sean Silverthorne
- 18 Feb 2009
- First Look
First Look: February 18, 2009
active firm leadership in these courses, and establishing multiple channels of communication for employees to raise concerns with an explicit "no retaliation" policy. In January 2007, 86% of the View Details
Keywords: Martha Lagace
- 27 Feb 2020
- Sharpening Your Skills
How Following Best Business Practices Can Improve Health Care
Harvard Business School spends a significant amount of research funds each year on the health care industry, answering questions such as: How can the business of health care be made more efficient? What can a business do to motivate View Details
- 25 Apr 2018
- Research & Ideas
We May Have Taken Too Much Credit for Easing Workplace Segregation
guard—largely because it flies in the face of other studies and anecdotal evidence showing that, within many businesses, the employee pool has grown more racially mixed over time. “There’s this assumption that firms are more diverse,”... View Details
Keywords: by Dina Gerdeman
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
contributions to put food, including Thanksgiving turkeys, on the tables of their less-fortunate coworkers, regardless of what a cynical outside world might think. The annual employee turnover rate is 70... View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research... View Details
- 01 Aug 2008
- What Do You Think?
Has the Time Come for “Stretch” in Management?
the long-term vision and short-term realities of the need for performance. Mike Flanagan asked, "Why have goals that are strived for in 10 years when the CEO and others will be gone?" And Kathryn Alexander asked why, in those companies in which View Details
Keywords: by Jim Heskett
- 13 Oct 2015
- First Look
October 13, 2015
contribution rates differ between employees hired before versus after the Roth introduction, which means that the amount of retirement consumption being purchased by 401(k) contributions increases after the Roth introduction. A survey... View Details
- 29 May 2001
- Research & Ideas
Good News, Not Blues, For the Inner City
suburb of Lenexa, near Kansas City, but was burdened by high employee turnover. When Sprint changed course and opened a call center at 18th Street and Vine, in the inner city of Kansas City, the company was "overwhelmed" with... View Details
Keywords: by Martha Lagace
- 16 Apr 2012
- Research & Ideas
The Inner Workings of Corporate Headquarters
based on who communicates with whom. A large, multidivisional information technology company (referred to in the paper as "BigCo") agreed to let the researchers have access to internal e-mails among more than 30,000 employees... View Details
Keywords: by Michael Blanding
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
societies in ancient Australia (Kai Akerberg). Stephens Jr., who loves the idea, said, it does not come without extensive time, cost, and involvement in employee development. "I not only say yes (to the question of whether the time... View Details
- 27 Sep 2016
- First Look
September 27, 2016
turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
Publication:Harvard Law Review 120, no. 5 (March 2007) No abstract is available at this time. Read the article: http://www.harvardlawreview.org/issues/120/march07/subramanian.pdf Managing the Impact of Employee View Details
Keywords: Martha Lagace
- 26 Jun 2012
- First Look
First Look: June 26
data from a large law firm, we examine the influence of demographic match with workgroup superiors and workgroup peers on attorneys' likelihood of turnover and promotion. Survival analyses reveal that higher proportions of same-sex and... View Details
Keywords: Sean Silverthorne
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
also be necessary. Many companies assume that 50 percent, 100 percent, even 200 percent annual turnover in workers is “normal.” As a result, they fail to invest in programs such as upskilling that will dramatically improve their retention... View Details
Keywords: by HBS News
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
"human inventory" mistakes will include only severance payments and relocation costs, not lost productivity and knowledge, or damaged customer relationships and human lives. Because they will be regarded as "planned reductions," they probably won't... View Details
Keywords: by James Heskett
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with tools for identifying and solving these problems, engage their employees and suppliers in their improvement efforts. Q: Your book notes that typical stores experience staff turnover of 100 percent each... View Details