Employee Turnover - Publications - Faculty & Research

01 Aug 2008
What Do You Think?

Has the Time Come for “Stretch” in Management?

the long-term vision and short-term realities of the need for performance. Mike Flanagan asked, "Why have goals that are strived for in 10 years when the CEO and others will be gone?" And Kathryn Alexander asked why, in those companies in which View Details

Keywords: by Jim Heskett

13 Oct 2015
First Look

October 13, 2015

contribution rates differ between employees hired before versus after the Roth introduction, which means that the amount of retirement consumption being purchased by 401(k) contributions increases after the Roth introduction. A survey... View Details

05 Dec 2013
What Do You Think?

Is Walmart Defying Economic Gravity?

contributions to put food, including Thanksgiving turkeys, on the tables of their less-fortunate coworkers, regardless of what a cynical outside world might think. The annual employee turnover rate is 70... View Details

Keywords: by James Heskett; Retail

19 Jan 2022
In Practice

7 Trends to Watch in 2022

As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details

Keywords: by HBS News

29 May 2001
Research & Ideas

Good News, Not Blues, For the Inner City

suburb of Lenexa, near Kansas City, but was burdened by high employee turnover. When Sprint changed course and opened a call center at 18th Street and Vine, in the inner city of Kansas City, the company was "overwhelmed" with... View Details

Keywords: by Martha Lagace

16 Apr 2012
Research & Ideas

The Inner Workings of Corporate Headquarters

based on who communicates with whom. A large, multidivisional information technology company (referred to in the paper as "BigCo") agreed to let the researchers have access to internal e-mails among more than 30,000 employees... View Details

Keywords: by Michael Blanding

26 Feb 2008
First Look

First Look: February 26, 2008

Publication:Harvard Law Review 120, no. 5 (March 2007) No abstract is available at this time. Read the article: http://www.harvardlawreview.org/issues/120/march07/subramanian.pdf Managing the Impact of Employee View Details

Keywords: Martha Lagace

03 Jun 2015
What Do You Think?

Is the Time Right for Self-Management?

societies in ancient Australia (Kai Akerberg). Stephens Jr., who loves the idea, said, it does not come without extensive time, cost, and involvement in employee development. "I not only say yes (to the question of whether the time... View Details

Keywords: by James Heskett; Retail

26 Jun 2012
First Look

First Look: June 26

data from a large law firm, we examine the influence of demographic match with workgroup superiors and workgroup peers on attorneys' likelihood of turnover and promotion. Survival analyses reveal that higher proportions of same-sex and... View Details

Keywords: Sean Silverthorne

04 Nov 2002
What Do You Think?

What’s Best for the Corporate Brain?

organizations, like Southwest Airlines, seek to minimize employee turnover and go to great lengths to avoid downsizing, concentrating instead on very careful hiring and training. Others, like GE, in addition... View Details

Keywords: by James Heskett

25 Apr 2018
Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

guard—largely because it flies in the face of other studies and anecdotal evidence showing that, within many businesses, the employee pool has grown more racially mixed over time. “There’s this assumption that firms are more diverse,”... View Details

Keywords: by Dina Gerdeman

27 Feb 2020
Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

Harvard Business School spends a significant amount of research funds each year on the health care industry, answering questions such as: How can the business of health care be made more efficient? What can a business do to motivate View Details

Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies

17 Nov 2003
Research & Ideas

The Business Case for Diabetes Disease Management

the bill for end-stage renal disease, one result of untreated diabetes. An economic case would be difficult to make to employers and health plans, some said: If employee turnover was high, then it would be... View Details

Keywords: by Martha Lagace; Health

27 Sep 2016
First Look

September 27, 2016

turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details

Keywords: Sean Silverthorne

16 Dec 2013
HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

because I want to do it," he said. "Passion has to come first. It leads you to all the things that lead to success." Asked what he actually plans to do next, Oldani gave an answer that may help to explain why D'O has such a low View Details

Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage

25 Apr 2012
What Do You Think?

How Will the “Age of Big Data” Affect Management?

of perfect information." Among the suggestions for managers were these: Help "data analyzers consume and translate the data" (Scott Kemme, who also suggested an alternative title for the column, which I instead used above), Know "what not to look at." (Phillip Clark)... View Details

Keywords: Re: James L. Heskett

18 Jul 2024
Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research... View Details

Keywords: by Michael Blanding; Health

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

are the largest employer of minimum wage workers but also because they have a fairly high turnover rate—about 5 percent of restaurants go out of business each year. Using data obtained from Yelp, the researchers looked at reviews of about... View Details

Keywords: by Dina Gerdeman; Food & Beverage

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

lifelong employer due to global competition and downsizing; rapid turnover of executives and employees; growing concern about the environment; and the crumbling of institutions such as schools and the family. "We're searching for new... View Details

Keywords: by Marguerite Rigoglioso

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

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