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- All HBS Web
(1,285)
- News (217)
- Research (816)
- Events (1)
- Multimedia (1)
- Faculty Publications (234)
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- 01 Sep 2009
- News
Executive Pay: Onward & Upward
companies to expense (count as a cost) the value of employee stock option grants beginning the following year. 2006 The SEC increases pay disclosure requirements in an attempt to increase transparency. View Details
- 01 Jun 2005
- News
Stephen Fuller Remembered
Soldiers Field, he served for two years as the first president of the Asian Institute of Management in the Philippines and, from 1971 to 1982, as a vice president at General Motors, where he focused on employee View Details
- 09 Apr 2025
- News
The Working Parent Revolution
employees are much more willing to speak up and speak out about their needs, and they are being very clear that a core set of their needs relate to the balance between work and life and that integration,... View Details
- 01 Mar 2003
- News
Service with a Smile
when one is angry or disappointed as an example, Roberts and Côté advise employers to “minimize the frequency of unpleasant emotions that employees need to suppress.” Thus, as Roberts said in a recent interview, “It’s best to create a... View Details
- 01 Apr 2002
- News
Siebel Addresses HBS Northern California Club
large part to its founder's emphasis on customer relations over shareholder value. Today, Siebel has over eight thousand employees in more than 34 countries. Fortune magazine ranked the company second in its... View Details
- 01 Dec 2011
- News
Faculty Research Online
employees they hire and the way they socialize those employees. See http://hbswk.hbs.edu/item/6795.html. Making the Case for Consumer-Driven Health Care Even as “Obamacare” becomes an issue in the 2012 presidential election, policymakers... View Details
- 01 Mar 2012
- News
Speak English, Please!
Image by Chuan Khoo / Getty Images Learning to Speak the Language of Business In March 2010, CEO Hiroshi Mikitani (MBA 1993) stood in front of his employees at online retail giant Rakuten’s Tokyo headquarters and made a stunning... View Details
- 01 Mar 2006
- News
The Real Conflict
competing operations, driving employees toward public welfare systems, and creating urban sprawl. The savings to Wal-Mart customers appears large in relation to the surplus that it passes on to its... View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
One day in 2010 the CEO of Japanese e-commerce giant Rakuten announced that thousands of employees would soon conduct business in a tongue most of them knew nothing about: English. Within days all the signs at the Tokyo headquarters were... View Details
- 21 Oct 2010
- News
Hell? Maybe Not.
part of the 25 employees of MBA Career and Professional Development. “It’s an all-hands-on-deck situation,” says Director of Employer Relations Kristen Fitzpatrick (MBA ’03). Logistics and prepping aside,... View Details
- 01 Oct 2002
- News
Faculty Research Symposium
that she also published in the August 2002 Harvard Business Review. For the time-pressure study, Amabile endeavored to “trap creativity in the wild” by surveying employees at seven companies across three industries. She and her... View Details
- 01 Dec 2012
- News
Corruption 101
increasing number of red flags, he had to consider not only his US employer and his HBS position, but also his local client, his client's employees and their families, customers throughout the region, and all the suppliers for the... View Details
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
timely service. Directly related to that approach are our new customer-oriented benchmarks for IRS performance: customer satisfaction, employee satisfaction, overall compliance by each tax-paying sector, and... View Details
Keywords: Garry Emmons
- 01 Jun 2010
- News
Michael Depatie
A caring company culture is directly related to how an employee is going to show up for the customer. Our employees are our brand, so we try to create an environment where they... View Details
- 01 Mar 2019
- News
In My Humble Opinion: Easy Rider
native knew an icon—and a challenge—when he saw one. In 2009 he stepped into the role of managing director, Harley-Davidson India. Entering the Indian market had plenty of challenges related to tariffs, accessibility, and brand... View Details
- 01 Mar 2009
- News
Damon Silvers
any student support for the employees, and the employees themselves were thrilled.” Twenty-five years later, he frequently testifies before Congress on behalf of labor’s agenda. Between staff phone calls, an unflappable Silvers weighed in... View Details
- 01 Mar 2012
- News
Making Finance Personal
solutions, he has aggressively implemented the notion that customers, through their implicit choices or explicit actions (what Cook calls a “user contribution system”), and his brainstorming employees (in small groups within the company... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
Duncan for the company’s Hack Week competition, in which employees are invited to spend a week pursuing a passion project. Their idea for a personality-forward voice assistant won an award and, with it, some funding. “Seeing that Spotify... View Details
- 01 Jun 2003
- News
Bottom-Line Discrepancies
particular, the changing nature of employee compensation. By taking these items into account, one could reconcile tax returns with accounting statements. In the last decade, however, a huge, unexplained difference between the two methods... View Details
- 01 Jun 2020
- News
Post-Office
Prashanth Chandrasekar (MBA 2008) (pictured above right), but the company already had a strong remote-work ethos, with 40 percent of its employees working remotely and a globally distributed workforce with offices in New York, Austin,... View Details