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Publications

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  • February 2003 (Revised July 2005)
  • Case

British Broadcasting Corporation (A): One BBC

By: Rosabeth M. Kanter and Douglas A Raymond
Greg Dyke, the new director general of the British Broadcasting Corp. (BBC) must decide whether to extend an already ambitious change effort at the world's largest public service broadcaster. The initial results of the effort are very positive: audience numbers are up,... View Details
Keywords: Change Management; Media; Organizational Change and Adaptation; Organizational Culture; Leadership Development; Competition; Creativity; Relationships; Media and Broadcasting Industry; United Kingdom
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  • 05 Mar 2009
  • What Do You Think?

How Frank or Deceptive Should Leaders Be?

how candid can they be in expressing those doubts? The ability of a naturally pessimistic (or perhaps more realistic) CEO to adversely affect everything from market reactions to employee morale and... View Details
Keywords: by Jim Heskett
  • 2022
  • Book

Business Ethics: What Everyone Needs to Know

By: J.S. Nelson and Lynn A. Stout
An authoritative and practical guide to business ethics, written in an accessible question-and-answer format. In today's turbulent business climate, business ethics are more important than ever. Surveys of employees show that misconduct is on the rise. Cover stories... View Details
Keywords: Business Ethics; Organizational Behavior; Ethics; Governance Controls; Lawfulness
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  • 20 Dec 2022
  • Blog Post

Thinking About an MBA? Think About Your Purpose

narratives – combined with a strong moral compass – clarify which direction they want to take in their MBA studies. Then, when they enter the job market, they are more likely join a company that aligns with their individual purpose. This... View Details
  • Article

Risk Management—The Revealing Hand

By: Robert S. Kaplan and Anette Mikes
Many believe that the recent emphasis on enterprise risk management function is misguided, especially after the failure of sophisticated quantitative risk models during the global financial crisis. The concern is that top-down risk management will inhibit innovation... View Details
Keywords: Risk Management
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  • September 2013
  • Article

Great Leaders Who Make the Mix Work

By: Boris Groysberg and Katherine Connolly
Business leaders send a powerful message when they make a commitment to diversity that goes beyond rhetoric. But what motivates them to do so, and how do they actually create inclusive cultures? To find out, the authors interviewed 24 CEOs whose firms were known for... View Details
Keywords: Leadership Development; Working Conditions; Leading Change; Management Practices and Processes; Organizational Culture; Diversity; Gender
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  • August 2008
  • Case

Sloan & Harrison: The Associate Challenge

By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was confronting issues pertaining to morale and turnover among its associate ranks. Annual surveys of associates revealed increasing dissatisfaction, particularly with respect to partner communication, work-life balance, and mentorship.... View Details
Keywords: Problems and Challenges; Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Conflict Management; Legal Services Industry
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  • 03 Jul 2018
  • What Do You Think?

Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

moral leadership, it needs to carefully examine and discuss issues that cross the line from legal to immoral. Microsoft needs to show its employees that it takes the issue of separation ( of families by ICE)... View Details
Keywords: by James Heskett; Computer; Technology
  • August 1994 (Revised May 1995)
  • Case

Engineering Inspection & Insurance Company

By: Robert H. Hayes
Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery... View Details
Keywords: Service Operations; Business Strategy; Organizational Design; Organizational Structure; Insurance; Strategic Planning; Problems and Challenges; Insurance Industry; United States
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  • 06 May 2014
  • First Look

First Look: May 6

Download working paper: http://ssrn.com/abstract=1524857 Morality Rebooted: Exploring Simple Fixes to Our Moral Bugs By: Zhang, Ting, Francesca Gino, and Max H. Bazerman Abstract—Ethics research developed... View Details
Keywords: Sean Silverthorne

    BUSINESS ETHICS: WHAT EVERYONE NEEDS TO KNOW

    View Details

    • January 2006
    • Case

    Ron Perez (A)

    By: Lynn S. Paine
    The division human resources officer must decide whether to discipline a long-time employee for misusing company time and for improperly filling out time cards for his work on government contracts. Intended to focus on the various factors relevant to disciplining... View Details
    Keywords: Ethics; Moral Sensibility; Employees; Business or Company Management; Management Practices and Processes; Organizations; Crime and Corruption
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    • July 1991 (Revised June 1993)
    • Background Note

    Conflicting Responsibilities

    By: Joseph L. Badaracco
    Presents a framework for resolving issues in which managers' responsibilities--to shareholders, employees, other stakeholder groups, and to their own values and commitments in life--conflict with each other. The framework analyzes these issues in terms of duties,... View Details
    Keywords: Ethics; Employees; Management Analysis, Tools, and Techniques; Management Practices and Processes; Organizational Structure; Personal Development and Career; Business and Shareholder Relations; Business and Stakeholder Relations
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    • 24 Aug 2009
    • Research & Ideas

    SuperCorp: Values as Guidance System

    moral compass and an entire guidance system. The range of advantages for vanguard companies through their strategic use of values and principles include the following. Competitive differentiation. The Banco Real case shows how an emphasis... View Details
    Keywords: by Rosabeth Moss Kanter
    • Research Summary

    Overview

    By: Rohit Deshpande
    Customer Centricity Rohit Deshpandé's research program focuses on Customer-Centricity. A stream of projects examines the interaction between corporate and national culture as they influence the development and implementation of global marketing strategies in high... View Details
    • 22 Jun 2011
    • Sharpening Your Skills

    Sharpening Your Skills: Motivation

    professor Rohit Deshpandé looks at the hotel's customer-centered culture and value system. Can Employers Promote Moral Behavior? The Importance of 'Don't' in Inducing Ethical Employee Behavior Professors... View Details
    Keywords: Re: Multiple Faculty
    • November 1990 (Revised November 1991)
    • Case

    Apple Computer (A): Industry, Strategy, and Organization

    Explores how the human resource (HR) function at Apple Computer can best support the company's strategy. Provides an overview of the company's history, industry, competitive position, strategy, and organization. Written at a time when the company faces a very... View Details
    Keywords: Attitudes; Organizational Culture; Employees; Business Strategy; Computer Industry; United States
    Related
    • 28 Oct 2020
    • Blog Post

    Keep Your Weary Workers Engaged

    “Keeping morale and motivation up amongst employees while they are dealing with the stress of COVID-19 as well as parenting/schooling children while working from home. How can we be supportive while... View Details
    Keywords: All Industries
    • 08 Dec 2020
    • Blog Post

    Keep Your Weary Workers Engaged

    “Keeping morale and motivation up amongst employees while they are dealing with the stress of COVID-19 as well as parenting/schooling children while working from home. How can we be supportive while... View Details
    • 05 Oct 2009
    • Research & Ideas

    The Vanguard Corporation

    develops. But how do companies embed these principles throughout the organization such that decisions are based upon them? A: It's not the words; it's the conversations. Leaders must engage employees broadly in discussions of what these... View Details
    Keywords: by Sean Silverthorne