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  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

employees in organizations ranging from small businesses to Fortune 500 corporations to government bureaucracies reveal that silence can exact a high psychological price on individuals, generating feelings of humiliation, pernicious... View Details
Keywords: by Leslie A. Perlow
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

additional informational benefit, allowing firms to fully grasp the magnitude of the pandemic in its early days, when exact information on COVID-19 was still scarce. This was the case of VacuumCo, a German company with over 3,500 View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • January 2021 (Revised April 2022)
  • Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
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  • 24 May 2004
  • Research & Ideas

The Watsons: IBM’s Troubled Legacy

using the fair to tell the world that he and IBM—the two were inseparable in his mind—mattered. On May 2, IBM held a huge meeting at the fair, with 2,200 employees in attendance. Watson told the listening... View Details
Keywords: by Richard S. Tedlow
  • February 2007
  • Case

South African Airways (A)

By: Joshua D. Margolis, Laura Morgan Roberts and Laura Winig
Amid efforts to engineer a turnaround at South African Airways (SAA), the CEO confronts an impending strike at the struggling company. How should the company address questions of distributive and procedural justice in post-Apartheid South Africa, and how should the CEO... View Details
Keywords: Fairness; Crisis Management; Employees; Employment; Growth and Development; Developing Countries and Economies; Air Transportation Industry; South Africa
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  • 25 Oct 2011
  • First Look

First Look: October 25

Allocation for Kidney Transplantation Authors:Dimitris Bertsimas, Vivek F. Farias, and Nikolaos Trichakis Abstract We propose a scalable, data-driven method for designing national policies for the allocation of deceased donor kidneys to patients on a waiting list in a... View Details
Keywords: Sean Silverthorne
  • 31 Mar 2002
  • What Do You Think?

Is This the Decade of the Investor?

carry out their responsibility to represent the best interests of investors, who will?—James Heskett But Dr. Leslie Levy suggests that before we jump to conclusions, perhaps more information is needed. In particular, we should isolate the returns to various types of... View Details
Keywords: by James Heskett
  • 03 Jun 2002
  • What Do You Think?

Are We Entering an Era of European Management Leadership?

differences this way: "If one has to generalize, it is fair to say that Americans pursue risk and Europeans seek stability ... (leading) to fewer opportunities with more limited financial rewards, but possibly more balance for... View Details
Keywords: by James Heskett
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

2018 New York: Cambridge University Press American Fair Trade: Proprietary Capitalism, Corporatism, and the 'New Competition', 1890–1940 By: Phillips Sawyer, Laura Abstract—American Fair Trade explores the... View Details
Keywords: Sean Silverthorne
  • 31 Jul 2012
  • First Look

First Look: July 31

Download the paper: http://www.hbs.edu/research/pdf/13-004.pdf Children Develop a Veil of Fairness Authors:A., N. Montinari Shaw, M. Piovesan, K.R. Olson, F. Gino, and M.I. Norton Abstract Previous research suggests that children develop... View Details
Keywords: Carmen Nobel
  • 16 Jun 2009
  • First Look

First Look: June 16

a valuation objective, are critical features of an economic GAAP. We recognize the advantage of using fair values in circumstances where these are based on observable prices in liquid secondary markets, but caution against expanding View Details
Keywords: Martha Lagace
  • 08 Jul 2002
  • What Do You Think?

Have We Carried the Concept of Alignment Too Far?

should have insured and enforced fairness and honest reporting." Many questions were raised about the level and form of compensation afforded U.S. business leaders today. Allen Roberts comments, "In sustainable, successful... View Details
Keywords: by James Heskett
  • 10 Aug 2015
  • Research & Ideas

Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers

Here's a tip for companies looking to woo customers away from the competition: Besides advertising fair prices for your products, try advertising fair wages for your employees. Recent research from Harvard... View Details
Keywords: by Carmen Nobel; Retail
  • 21 Jun 2004
  • Research & Ideas

Racial Diversity Pays Off

Increase the diversity of employees in your organization—for example, on the basis of race, gender, religion, nationality, and sexual orientation—and you'll automatically have a better company. Right? That's the prevailing belief anyway.... View Details
Keywords: by Martha Lagace
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

of Leadership and Management; Associate Professor Karthik Ramanna ; and Michael Porter, Bishop William Lawrence University Professor. Speaking Up Recognizing problems in the workplace is commonplace. Speaking up about those problems is less so. Why? Because View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 04 Jan 2021
  • What Do You Think?

How Do We Sustain Organization Diversity?

wavebreakmedia Last month, the venerable organization Coca-Cola publicly announced that a project to hire more Black employees that stemmed from the settlement of a 2000 discrimination lawsuit had failed to achieve its objectives. Along... View Details
Keywords: by James Heskett
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

long hours, most folks are being forced to do that with minimal compensation." Patrick Coomans placed some blame on "the weak job protection employees have in the US." Sid Mehta, who reminded us that Greece has the longest... View Details
Keywords: by James Heskett; Financial Services
  • 14 Mar 2016
  • Research & Ideas

The Surprising Connection between 1930s Weather and Today's Labor Unions

unionization In setting out to explain the differences in unionization rates by location, the researchers noticed that state-to-state union levels differed before and after the 1930s. Whether a state had a percentage of unionized View Details
Keywords: by Carmen Nobel
  • 06 Jun 2005
  • Research & Ideas

Don’t Listen to “Yes”

outlines concrete steps that managers at all levels can take to spark positive conflict and make sure that all views get a fair hearing, and he outlines as well a fair and open process for making more... View Details
Keywords: by Martha Lagace
  • 12 Jul 2011
  • First Look

First Look: July 12

the Use of Unverifiable Estimates in Required Goodwill Impairment Authors:Karthik Ramanna and Ross L. Watts Publication:Review of Accounting Studies (forthcoming) Abstract SFAS 142 requires managers to estimate the current fair value of... View Details
Keywords: Carmen Nobel

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