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- All HBS Web (165)
- Faculty Publications (35)
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- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
on; beginning an intervention with the offender early on; providing an opportunity for attitude improvement, possibly with the engagement of a counselor or coach; and then terminating in a timely fashion the... View Details
Keywords: by James Heskett
- 10 Sep 2001
- What Do You Think?
Do MBAs Need More Street Smarts?
are learned. As David An put it, they are "primarily an issue of experience. ... If you screw up a deal you will be the best to know how to do better the next time." David Fitzgerald suggested that street smarts are a "combination of View Details
Keywords: by James Heskett
- 08 Dec 2009
- First Look
First Look: Dec. 8
Turnover in India (revised) Authors: Lakshmi Iyer and Anandi Mani Abstract We develop a framework to empirically examine how politicians with electoral pressures control bureaucrats with career concerns as... View Details
Keywords: Martha Lagace
- 02 Aug 2020
- What Do You Think?
Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?
reliant on the internet and cloud for their existence. “There is a softening of attitudes towards quants in today’s organization,” Tahir Qazi commented. “ As more people with an experimentation mindset View Details
- 07 Feb 2017
- First Look
First Look at New Research: February 7
Internet/entertainment company Tencent, Supercell has a valuation of $10.2 billion, making it Europe’s first “decacorn” (a start-up with a $10 billion or greater value). Supercell’s success is due in part to its unconventional company structure View Details
Keywords: Sean Silverthorne
- 20 Feb 2008
- First Look
First Look: February 20, 2008
Working PapersFinding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya Authors:Nava Ashraf, Xavier Gine, and Dean Karlan Abstract In... View Details
Keywords: Martha Lagace
- 06 Mar 2020
- Book
A Great Teacher's Lessons for Leading
not be able to “save” everyone, but they make an attempt to develop their employees and help their students learn and grow, no matter the... View Details
- 01 May 2019
- What Do You Think?
What Should the Leadership of YouTube Do?
and motion pictures. However, instead of a rating board, I'd let the users of YouTube determine the ratings. I'd want YouTube to develop a system for age-checking so that children were not exposed to (XXX)... View Details
- 24 Jan 2012
- First Look
First Look: Jan. 24
This chapter proposes a new lens to understand corruption, using internal records collected from firms that pay bribes. We examine widespread corruption in three industries in an Asian developing country: procurement, pharmaceutical... View Details
Keywords: Sean Silverthorne
- 29 Mar 2016
- First Look
March 29, 2016
Through contemporary examples from a variety of industries and geographies, this collection provides students with an appreciation for the importance of consumer empowerment View Details
Keywords: Sean Silverthorne
- 17 Sep 2001
- Research & Ideas
Let Customers Call the Shots
offerings and consumer needs has been challenging the effectiveness of both mechanisms. Q: What kinds of consumer habits does consumer empowerment work against? A: Consumers typically tend to adopt ritual... View Details
Keywords: by Martha Lagace
- 15 Oct 2001
- Research & Ideas
Rethinking E-Leadership
conjuring up. 3. Emphasize coaching and mentoring over managing the details. Talent is the most important strategic resource for future success, suggests Hargrove. You can't win the talent wars without putting leadership View Details
Keywords: by Melissa Raffoni
- 06 Sep 2011
- Research & Ideas
How Small Wins Unleash Creativity
authors Teresa M. Amabile and Steven J. Kramer discuss how even seemingly humdrum events can make huge differences in employees' emotional and intellectual well-being. "There's no reason, no matter how... View Details
Keywords: by Carmen Nobel
- 05 Jul 2004
- What Do You Think?
Work-Life: Is Productivity in the Balance?
of practices, "Ask team members what would work for them, their service area, customers, and work colleagues." Stacy Krauss suggests that "Employers who give employees flexibility win in the... View Details
Keywords: by James Heskett
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to... View Details
- 15 May 2012
- First Look
First Look: May 15
penetration of smartphone devices was high and the economy was developed or in markets where the use of mobile devices was taking off but the economy was still developing. The other critical decision was... View Details
Keywords: Carmen Nobel
- 18 Jun 2012
- Research & Ideas
Better by the Bunch: Evaluating Job Candidates in Groups
Geen, and HBS Professor Max H. Bazerman. "This project integrates my prior work on using joint decision-making to create more ethical decisions with Iris's long-standing expertise in developing... View Details
Keywords: by Maggie Starvish
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
society) than any other development in the past decade. The western dominated economy and society of the past century has yielded way to a new global century, in which no one country or region enjoys an... View Details
Keywords: by Sean Silverthorne
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
benefits emanating from diversity, the two professors wanted to find a company that already had a lot of diversity in its ranks. This led them to the commercial bank. They then collected human resources data on branch demographics, the results of annual View Details
Keywords: by Martha Lagace
- 10 Feb 2015
- First Look
First Look: February 10
under these conditions. After describing these foundational perspectives and more recent work that addresses this paradox, we outline several promising directions for research in this domain. We encourage researchers to View Details
Keywords: Sean Silverthorne