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  • March 2023 (Revised January 2024)
  • Case

Deepa Bachu (A): Design Thinking at Pensaar Design

By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal
In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details
Keywords: Buildings and Facilities; Design; Education; Training; Working Conditions; Business or Company Management; Production; Business Processes; Corporate Social Responsibility and Impact; Outcome or Result; Performance Improvement; Programs; Business and Stakeholder Relations; Groups and Teams; Labor and Management Relations; Rank and Position; Safety; Attitudes; Behavior; Motivation and Incentives; Trust; Well-being; Consulting Industry; Pulp and Paper Industry; Manufacturing Industry; India
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  • 12 Oct 2011
  • First Look

First Look: October 12

entitlements through a Defined Benefit or Defined Contribution plan, or through a package of pension bonds, taxes, and employee contributions. Through this case, students should more fully understand pension accounting and understand the... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2021
  • What Do You Think?

Can We Train for Trust?

(Image credit: iStockphoto/jubaphoto) How many times have we discussed the contributions of employee engagement and the loyalty it produces to an organization’s performance? Trust is, as it is for many things in society, the bedrock for... View Details
Keywords: by James Heskett
  • 24 Apr 2018
  • Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business... View Details
Keywords: by Bill George; Technology; Food & Beverage
  • 17 Apr 2022
  • Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

Company managers have likely heard the old quip: Business ethics is a contradiction in terms. That’s because too often, business is viewed as a hard-hearted enterprise, driven by getting ahead at all costs, even if that means cutting ethical corners. But that View Details
Keywords: by Lane Lambert
  • Web

Topics - HBS Working Knowledge

(19) Annual Reports (2) Annuities (1) Arts (2) Asset Management (3) Asset Pricing (4) Assets (11) Attitudes (18) Auctions (4) Balanced Scorecard (11) Banks and Banking (30) Behavioral Finance (7) Behavior (75) Bids and Bidding (1) Bonds... View Details
  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

recognize and try to stay ahead of these changes brought by scale. Here is advice for the CEO/founders of early-stage companies, but it also applies to leaders of any scaling organization, even inside a large corporate entity. Leadership changes at around 100 View Details
Keywords: by Julia Austin
  • 01 Nov 1999
  • Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

was a booklet of fifty-six pages. Changes to the Primer were regarded like alterations in the register—both were part of an effort to constantly improve and keep up with shifting customer needs. E. St. Elmo Lewis, an N.C.R. employee who... View Details
Keywords: by Walter A. Friedman
  • Web

Health Care - Faculty & Research

experienced surgeons to generate knowledge on surgeons’ perceptions, attitudes and beliefs about creativity in surgery, collect real-world examples of creativity in surgery, and obtain opinions on the existing definitions of creativity in... View Details
  • 29 Oct 2012
  • Research & Ideas

Are You Paying a Tip--or a Bribe?

tipping and corruption is counterintuitive in the United States. But there is a fuzzy line between the two." Countries with higher rates of tipping behavior also tended to have higher rates of corruption The research might help executives avoid falling into a trap... View Details
Keywords: by Dina Gerdeman
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

hamper productivity through “human obstruction” tactics, by purposely and surreptitiously making poor decisions and being uncooperative. “Making a faulty decision may be simply a matter of placing tools in one spot instead of another,” the manual says. “A... View Details
Keywords: by Dina Gerdeman
  • 01 Feb 2023
  • What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

hybrid—version that gained acceptance (at least for coders) in tech companies like Cisco Systems and Sun Microsystems 30 years ago. The pandemic surge in work-from-home has morphed in some organizations into hybrid work strategies that allow View Details
Keywords: by James Heskett
  • 17 Jun 2011
  • HBS Case

KFC’s Explosive Growth in China

says. "They'd be walking down the hall jostling, pushing, laughing. This is a group that has worked together a long time—unusual in a country where experienced management talent is at a premium ." It turns out that unusual View Details
Keywords: by Maggie Starvish; Food & Beverage
  • Web

Entrepreneurial Management Curriculum - Faculty & Research

management as its core educational organizing framework. The Required Curriculum has historically had a core course in general management and The Entrepreneurial Manager (TEM) provides a powerful context in which to learn about general management. TEM seeks to build... View Details
  • 14 Feb 2012
  • First Look

First Look: February 14

individuals bring well-articulated preexisting preferences to such decisions. Understanding beliefs and attitudes motivating these preferences can assist physicians in helping parents make informed decisions consistent with their values.... View Details
Keywords: Carmen Nobel
  • 01 Aug 2022
  • What Do You Think?

Does Religious Belief Affect Organizational Performance?

research has concentrated on the influence that a CEO’s background can have on his or her attitude toward uncertainty and willingness to take risks, with subsequent outcomes for the organizations studied. But there hasn’t been much... View Details
Keywords: Re: James L. Heskett
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

Tatiana Sandino Abstract—Using retail chain data, we study the effects of a tournament incentive plan incorporating objective and subjective criteria. In principle, such plans could motivate employees to perform both at a high level,... View Details
Keywords: by Sean Silverthorne
  • 10 Sep 2001
  • What Do You Think?

Do MBAs Need More Street Smarts?

are learned. As David An put it, they are "primarily an issue of experience. ... If you screw up a deal you will be the best to know how to do better the next time." David Fitzgerald suggested that street smarts are a "combination of View Details
Keywords: by James Heskett
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

have a view of authority that differs from yours. They may bring to work generational or cultural attitudes that lead them to distrust and question authority. That will make them less likely to comply. This is not personal. It's simply a... View Details
Keywords: by Carmen Nobel
  • 17 Sep 2018
  • Research & Ideas

Welcome to Retirement. Who Am I Now?

year later that he had never really identified with his career, that work was just for pay, and that his self-concept as a family man was—and had always been—most important. Maintaining a life philosophy: Many people mentioned holding onto certain View Details
Keywords: by Dina Gerdeman; Entertainment & Recreation