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  • 17 May 2017
  • Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

United States. Some of the resumes included information that clearly pointed out the applicants’ minority status, while others were whitened, or scrubbed of racial clues. The researchers then created email accounts and phone numbers for... View Details
Keywords: by Dina Gerdeman
  • 13 Feb 2024
  • Research & Ideas

Breaking Through the Self-Doubt That Keeps Talented Women from Leading

addressing the other is unlikely to lead to sustainable progress.” You Might Also Like: How Gender Stereotypes Kill a Woman’s Self-Confidence Sponsorship Programs Could Actually Widen the Gender Gap Why Employers Favor Men Feedback or ideas to share? View Details
Keywords: by Kara Baskin
  • 16 Feb 2024
  • Research & Ideas

Is Your Workplace Biased Against Introverts?

Passion Works Against You Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image created using images from AdobeStock/Stockmedia and AdobeStock/ BillionPhotos.com. View Details
Keywords: by Ben Rand
  • 06 Nov 2023
  • Research & Ideas

Did You Hear What I Said? How to Listen Better

2023: Diversify Your Social Circle Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen What Companies Want Most in a CEO: A Good Listener Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Michael Blanding
  • 28 Aug 2023
  • Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

business administration in the Entrepreneurial Management Unit and founder of The Sabbatical Project. You Might Also Like: How Teams Work: Lessons from the Pandemic Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars' When a Vacation Isn’t... View Details
Keywords: by Kristen Senz
  • 05 Jul 2023
  • HBS Case

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

others experience us as a leader.” You Might Also Like: The Vinyl Renaissance: Take Those Old Records Off the Shelf The Hard Truth About Being a CEO What It Takes to Build an Organizational Culture That Wins Feedback or ideas to share? View Details
Keywords: by Ben Rand
  • 05 Dec 2023
  • Research & Ideas

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

choices influence meta-cognition,” they write. You Might Also Like: Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part' Empower Your Employees to Make... View Details
Keywords: by Kara Baskin
  • 09 Nov 2023
  • HBS Case

What Will It Take to Confront the Invisible Mental Health Crisis in Business?

text 988 to reach the National Suicide Prevention Lifeline in the US. You can also call 800-273-8255. You Might Also Like: Cold Call: Can Robin Williams’ Son Help Other Families Heal Addiction and Depression? Build the Life You Want: Arthur Brooks and Oprah Winfrey... View Details
Keywords: by Kara Baskin; Health
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Kristen Senz
  • 04 Mar 2024
  • What Do You Think?

Do People Want to Work Anymore?

month’s column How Do You Hire for Attitude? Hiring for attitude, training for skills is an important and winning strategy. But too many applicants experience what Caroline Hickey, in an email to me, described: “As a career coach, I... View Details
Keywords: by James Heskett
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

at Automated Precision Products In 2017, Sarah Powers, VP of Sales at an automation hardware firm, is trying to understand why some members of her sales team have been underperforming. She is tasked with analyzing her firm’s email and... View Details
Keywords: Dina Gerdeman
  • 15 Mar 2024
  • HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

vulnerability and willingness to compromise, so that your interlocutor knows you’re not looking for a fight. Steve could tell his mother, “I’ll miss living close to you,” and “I really value how hard you have worked.” Pick a neutral space and meet in person. An View Details
Keywords: by Avery Forman
  • 12 Mar 2024
  • Research & Ideas

Publish or Perish: What the Research Says About Productivity in Academia

the Next World Leaders in Higher Ed Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: AdobeStock/Lightfield Studios View Details
Keywords: by Ben Rand; Education
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

May Boost Connection and Curb Loneliness Silos That Work: How the Pandemic Changed the Way We Collaborate Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using an image... View Details
Keywords: by Michael Blanding
  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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  • 26 Apr 2024
  • HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

Boost They Need Every Company Should Have These Leaders—or Develop Them if They Don't Being a Team Player: Why College Athletes Succeed in Business Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Avery Forman; Sports
  • 25 Jan 2024
  • Research & Ideas

Being a Team Player: Why College Athletes Succeed in Business

Good for Your Career After All Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image note: The illustration was created using art generated by Midjourney, an artificial intelligence tool, and... View Details
Keywords: by Rachel Layne
  • 24 Oct 2023
  • HBS Case

From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World

Would Jack Welch’s Leadership Style Fare in Today’s World? Do Leaders Learn More From Success or Failure? Steve Jobs and the Rise of the Celebrity CEO Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Avery Forman
  • 15 Aug 2023
  • Research & Ideas

Why Giving to Others Makes Us Happy

Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message? How Bonuses Get Employees to Choose Work Over Family Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Adobe/SasinParaksa View Details
Keywords: by Michael Blanding
  • 09 Apr 2024
  • Book

Why Work Rituals Bring Teams Together and Create More Meaning

Social Circle Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image created with elements generated by Midjourney, an artificial intelligence tool, and from AdobeStock/xamtiw View Details
Keywords: by Michael Blanding

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