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Show Results For
- All HBS Web
(8,312)
- People (13)
- News (1,438)
- Research (4,658)
- Events (46)
- Multimedia (84)
- Faculty Publications (3,501)
- March 2017
- Exercise
Designing Transformational Customer Experiences
By: Stefan Thomke
Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or empathy that they encountered. The reality is that most customer... View Details
Keywords: Customer Experience; Exercise; Learning By Doing; LEGO; Storytelling; Customer Satisfaction; Design; Innovation and Management; Transformation; Service Delivery
Thomke, Stefan. "Designing Transformational Customer Experiences." Harvard Business School Exercise 617-051, March 2017.
- October 2010
- Article
Organizational Designs and Innovation Streams
By: Michael Tushman, Wendy K. Smith, Robert Chapman Wood, George Westerman and Charles A. O'Reilly III
This article empirically explores the relations between alternative organizational designs and a firm's ability to explore as well as exploit. We operationalize exploitation and exploration in terms of innovation streams—incremental innovation in existing products as... View Details
Keywords: Competency and Skills; Innovation and Invention; Management Teams; Product Development; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Outcome or Result; Performance Improvement
Tushman, Michael, Wendy K. Smith, Robert Chapman Wood, George Westerman, and Charles A. O'Reilly III. "Organizational Designs and Innovation Streams." Industrial and Corporate Change 19, no. 5 (October 2010): 1331–1366. (doi: 10.1093/icc/dtq040.)
- 2013
- Working Paper
Collaborative Structuring: Designer and Worker Agency in Organizational Design
By: Luciana Silvestri, Marlo Goetting and Ranjay Gulati
- 1999
- Working Paper
Design Options and Design Evolution - Chapter 9
By: Carliss Y. Baldwin and Kim Clark
- January 1976
- Background Note
Organizational Design Tools
By: John P. Kotter
Keywords: Organizational Design
Kotter, John P. "Organizational Design Tools." Harvard Business School Background Note 476-109, January 1976.
- July – August 2005
- Article
Designing High-Performance Jobs
By: Robert Simons
Simons, Robert. "Designing High-Performance Jobs." Harvard Business Review 83, nos. 7/8 (July–August 2005).
- May 1978 (Revised August 1978)
- Case
Design Research, Inc.
By: Walter J. Salmon
Salmon, Walter J. "Design Research, Inc." Harvard Business School Case 578-203, May 1978. (Revised August 1978.)
- 26 Jan 2021
- News
Defining “Good” Design
- 12 Oct 2022
- Video
Dan Mall: Defining Good Design
- 18 May 2012
- Working Paper Summaries
Organization Design for Distributed Innovation
Keywords: by Carliss Y. Baldwin
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or service experiences have enough... View Details
- Program
Designing and Executing Corporate Revitalization
program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take place on your own, in your living group, and in the... View Details
- summer 1997
- Article
Strategic Channel Design
By: Erin Anderson, George Day and V. K. Rangan
Keywords: Strategy
Anderson, Erin, George Day, and V. K. Rangan. "Strategic Channel Design." MIT Sloan Management Review 38, no. 4 (summer 1997): 59–69.
- July 2018
- Article
Marketplaces, Markets, and Market Design
By: Alvin E. Roth
Marketplaces are often small parts of large markets, and both markets and marketplaces come in many varieties. Market design seeks to understand what marketplaces must accomplish to enable different kinds of markets. Marketplaces can have varying degrees of success,... View Details
Roth, Alvin E. "Marketplaces, Markets, and Market Design." American Economic Review 108, no. 7 (July 2018): 1609–1658.
- 15 Nov 2012
- Research & Ideas
Funding the Design of Livable Cities
Editor's note: This article originally appeared on Harvard University's Real Estate Academic Initiative website. If Harvard Business School and the Graduate School of Design seem miles apart both literally and culturally, John Macomber is... View Details
- 06 Oct 2020
- Working Paper Summaries
Design and Analysis of Switchback Experiments
- May 1994
- Background Note
Designing Channels of Distribution
Presents a framework and a method for addressing the new product channel choice decision. Offers a six-step method that involves: 1) disaggregating and prioritizing a distribution channel by customers' channel function requirements; 2) obtaining and combining... View Details
Rangan, V. Kasturi. "Designing Channels of Distribution." Harvard Business School Background Note 594-116, May 1994.
- July 10, 2024
- Article
Designing a Successful Reskilling Program
In this article, written as a follow up to the award-winning “Reskilling in the Age of AI”, the authors report the results of a reskilling survey that they conducted with chief human resource officers from approximately 1,200 organizations in the U.S., along with... View Details
Tamayo, Jorge, Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic, and Raffaella Sadun. "Designing a Successful Reskilling Program." Harvard Business Review (website) (July 10, 2024).