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- All HBS Web
(296)
- News (112)
- Research (137)
- Multimedia (2)
- Faculty Publications (53)
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- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
president and CEO of Estée Lauder International Inc. "Ted's writings taught me that relationship management is particularly relevant in a global business," she adds. "I knew every single department View Details
- 13 Oct 2009
- Research & Ideas
7 Lessons for Navigating the Storm
like after the crisis requires a keen understanding of the changing needs of your customers. One example from the current crisis is the extent to which consumers have shifted from expensive luxury goods to more practical items. That's why high-end View Details
Keywords: by Martha Lagace
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
locate their goods in high-traffic locations, where consumers felt free to make on-the-spot "impulse" purchases. This meant the surroundings must be beautiful, exclusive, and comfortable for consumers. Department View Details
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
source of competitive advantage. Field's brand was built on the appealing, elegant, retail experience or encounter in a department store defined by quality goods that have Field's name on them.—Nancy F.... View Details
Keywords: by Martha Lagace
- 19 Apr 2004
- Research & Ideas
Ground-Floor Opportunities for Retail in India
diversified from there. Now, as CEO and managing director of Pantaloon Retail (India) Limited, he oversees thirty-two department stores in fifteen cities. "Ordinary people are buying what the rich can... View Details
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
standard for workers in construction, farming, and other professions that require strenuous outdoor labor. SMI built a successful national sales base from its headquarters in Massachusetts by establishing channels with large department... View Details
- 18 Apr 2007
- HBS Case
How Magazine Luiza Courts the Poor
an amazing influence on customer behavior. Launched in 1957 with a single department store, Magazine Luiza operated as a family-run business until 1991, when the niece of one of the founders, Luiza Helena Trajano Rodrigues, assumed the... View Details
- 26 Apr 2016
- First Look
April 26
its stores and its supply chain, lower levels of greenhouse gas emissions, safer products for customers and manufacturers, and better treatment of its workers. The company promoted the idea that its size gave it significant influence in... View Details
Keywords: Sean Silverthorne
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
with a relentless focus on process and product improvement." Employee Investment Is Critical For Mercadona, investment in employees is part and parcel of process and product improvement. In 2008, the chain invested four weeks of training time and 5,000 for each... View Details
- 04 Dec 2007
- First Look
First Look: December 4, 2007
department store chain as well as president and CEO of the Saks Department Store Group (SDSG), an umbrella for seven chains with a total of 182... View Details
Keywords: Martha Lagace
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
discreet—smartphones are easily concealed. A banning policy often itself causes escalation of a conflict. “The video that this store doesn’t want you to see!” is that much more likely to get attention. And when View Details
- 08 May 2012
- First Look
First Look: May 8
a large-scale transformation of the iconic department store. Having previously converted the many department stores owned by Macy's to the Macy's names (except Bloomingdale's),... View Details
Keywords: Carmen Nobel
- 21 Nov 2005
- Research & Ideas
Making Credibility Your Strongest Asset
power of his idea. But Rovell knew that T.V. and newspaper sports departments are flooded with resumes and demo tapes from thousands of wannabe reporters. To ensure that his material wouldn't be lost in the shuffle, he mailed it in the... View Details
Keywords: by Michael Wheeler
- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
in creating the personal computer industry; the department store Dayton-Hudson launched Target; and Hewlett-Packard created and grew to dominate the disruptive ink-jet printer business. When they follow the... View Details
- 11 Sep 2012
- First Look
First Look: September 11
by inventory shrinkage and cash shortage. Using two store-level datasets from the convenience store industry, we find that relative wages are negatively associated with employee theft after we control for each store's employee... View Details
Keywords: Sean Silverthorne
- 28 Jul 2015
- First Look
First Look: July 28, 2015
international expansion and in the early 2010s Jimmy Choo had a store network encompassing 150+ stores in 30+ countries and was present in the most prestigious department and... View Details
Keywords: Carmen Nobel
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
materials that enables impoverished Mexican families to build their own housing; or in Brazil, with Kodak's no-frills camera/film packages, or the department store Magazine Luiza's merchandise, payment... View Details
Keywords: by Garry Emmons
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
Point: Which Stores Will Survive? book excerpt Will The Internet Push Grocery Retailers Over The Edge? From Retail Revolution: Will Your Brick-and-Mortar Store Survive? By Rajiv Lal, Jose Alvarez and Dan... View Details
- 05 Nov 2001
- Research & Ideas
Venture Capital Goes Boom—or Bust?
Ninety percent of new entrepreneurial businesses that don't attract venture capital fail within three years. A software engineer at the government contractor EG&G, Don Brooks had been working on computer systems for the Idaho National Engineering and Environment... View Details
Keywords: by Paul A. Gompers & Josh Lerner
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
Susanna Gallani, and Tatiana Sandino Abstract—We analyze the effects of a field experiment introducing a values-based 360-degree assessment system at an Indian retailer. The director intended to encourage store managers, rewarded based on... View Details
Keywords: Dina Gerdeman