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  • All HBS Web  (302)
    • News  (69)
    • Research  (203)
  • Faculty Publications  (29)

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  • All HBS Web  (302)
    • News  (69)
    • Research  (203)
  • Faculty Publications  (29)
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  • 01 Jul 2021
  • Office Hours

Readers Ask: Which Companies Are Transforming Work?

system. They’re just not working. "We do a very poor job of teaching that in the United States—giving people a basic familiarity with digital technology." "The second is that a lot of the shortage of workers is coming in the form of digital natives who can View Details
Keywords: by Kristen Senz; Retail; Manufacturing
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

would intrude ever more deeply and more precisely into consumer lives than broadcast media had been able to. Instead, the transformation is unfolding on a model of consumer empowerment, in which consumers use digital media to communicate with one another and View Details
Keywords: Martha Lagace
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

(iStockphoto/Mladen Zivkovic) Several years ago, my spouse and I turned to concierge medicine. We no longer wanted to deal with a US health care system that often provides basically anonymous, production line diagnosis and treatment... View Details
Keywords: by James Heskett
  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

amount of waste generated to improve the efficiency of the by-product process. In addition to the managerial implications, this analysis can inform policy as we show that increasing disposal cost decreases the size of the primary market... View Details
Keywords: Martha Lagace
  • 29 Mar 2016
  • First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=45842 Strategic Channel Selection with Online Platforms: An Empirical Analysis of the Daily Deal Industry By: Zhang, Lingling, and Doug J. Chung Abstract—The platform—a business model that... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2009
  • First Look

First Look: September 15

available at positive prices. We characterize the size of the p2p network as a function of the firm's pricing strategy and show that the firm may be better off setting high prices, allowing the network to survive, and acknowledging that... View Details
Keywords: Martha Lagace
  • 30 Nov 2018
  • What Do You Think?

What’s the Best Administrative Approach to Climate Change?

Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details
Keywords: by James Heskett; Energy
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

and the distribution of farm sizes remained extremely unequal. We identify two primary causes for the slow progress of reform: first, the high cost of implementing these programs was a major factor in reducing take-up. On the other hand,... View Details
Keywords: Sean Silverthorne
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

development. Detailed historical economic and social data allow an evaluation of policy results. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=706497 Inniskillin and the Globalization of Icewine Harvard Business School Case 805-129... View Details
Keywords: Sean Silverthorne
  • 10 Dec 2013
  • First Look

First Look: December 10

Pekkala Kerr, and William R. Kerr Abstract—Measures of entrepreneurship, such as average establishment size and the prevalence of start-ups, correlate strongly with employment growth across and within metropolitan areas, but the... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
Keywords: by Jim Aisner; Retail
  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

the duration and size of price changes using scraped data collected from 181 retailers in 31 countries. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52241 March–April 2018 Harvard Business Review Why Compliance... View Details
Keywords: Sean Silverthorne
  • 25 Mar 2001
  • Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

whose millions of customers could be lured by college savings. A classic example of "simultaneity," the work involved what Bussgang called "the dance of a dreamweaver": selling venture capitalists on the potential size... View Details
Keywords: by John S. Rosenberg
  • 21 Nov 2006
  • First Look

First Look: November 21, 2006

operating system for dealing with elective (largely surgical) patients. By opening an emergency room, however, the institution is now called upon to care for complex and highly variable medical patients. Asks if the previous operating... View Details
Keywords: Sean Silverthorne
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

the right balance between the private benefits of integrated markets and the public value of civic engagement, evidence on the size of the positive spillovers from local media is needed. To date, such evidence is scant. In this paper, we... View Details
Keywords: Martha Lagace
  • 28 Oct 2014
  • First Look

First Look: October 28

Designed around the course at Harvard Business School, Collis' new text takes the firm that operates across borders as a unit of analysis and the senior manager in a multinational as the typical decision maker. Illustrated with examples from companies of all View Details
Keywords: Carmen Nobel
  • 14 Nov 2005
  • Research & Ideas

How Can Start Ups Grow?

entrepreneurs everywhere. Sarah Jane Gilbert: How did you first become interested in studying growth in newly founded firms and young organizations? Mukti Khaire: Only one out of every ten newly founded firms in the United States grows to a View Details
Keywords: by Sarah Jane Gilbert; Advertising
  • 17 Jun 2002
  • Research & Ideas

A Litmus Test for Entrepreneurs

Pujals included an eating space in his store and experimented with the dining area's size and décor. Ultimately, he discovered that a small, spartan dining room was good enough. Pujals also found it was usually the children's idea to... View Details
Keywords: by Walter Kuemmerle
  • 27 Apr 2015
  • Lessons from the Classroom

Leadership Lessons From Outer Space

that the ISS has been hit by tiny bits of exploded satellites, resulting in dents the size of bb-gun pellets. "The good news is that if it's large, we can maneuver around it, and if it's small, it doesn't really matter. It's the... View Details
Keywords: by Carmen Nobel; Aerospace
  • 19 Dec 2011
  • Research & Ideas

Climbing the Great Wall of Trust

In recent conversations with US executives doing business in China, Harvard Business School Assistant Professor Roy Y.J. Chua heard about a new trend. In an East Asian version of cutting deals on the golf course, Chinese executives often... View Details
Keywords: by Michael Blanding
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