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Show Results For
- All HBS Web
(6,431)
- People (3)
- News (1,231)
- Research (4,149)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,880)
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- 06 Jan 2021
- News
Blockchain Is Changing How Companies Can Engage with Customers
Keywords: Blockchain
- 20 Jul 2016
- News
To Increase Sales, Get Customers to Commit a Little at a Time
- 13 Mar 2019
- News
Washington banks try to lure customers with stylish branches
- 06 Mar 2017
- News
To Motivate Employees, Show Them How They’re Helping Customers
- 04 Jan 2021
- News
The Twofold Effect of Customer Retention in Freemium Settings
- 07 Dec 2016
- News
Anomalie Cuts the Markups Out of Custom Wedding Dresses
- 31 Mar 2023
- News
What Is the Optimal Pattern of a Customer Journey?
- 07 Aug 2015
- News
SoulCycle: You Say ‘Cult.’ I Say ‘Loyal Customer Base.’
- 13 Jun 2011
- News
Great Service Does Not Always Lead to Customer Loyalty
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
about how the current business scene is heavily skewed toward the shareholder. "Certainly the shareholder is important," he notes. "However, the shareholder role has gotten out of balance with the other important players - customers and... View Details
Keywords: Eileen K. McCluskey
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 07 Apr 2020
- News
What Customers Need to Hear from You During the COVID Crisis
- 15 Oct 2015
- News
CEOs beware: Your astronomical salaries may soon cost you customers
- 10 Oct 2018
- News
The Legacy of Boaty McBoatface: Beware of Customers Who Vote
- 23 Mar 2012
- News