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- 11 Jul 2005
- Research & Ideas
The New International Style of Management
customer-centric tends to be deeply embedded throughout the organization." 'corporate Culture Trumps National Culture' These findings suggest that excellence in global corporate competition demands certain success-enabling... View Details
Keywords: by Garry Emmons
- 01 Jun 2005
- News
Do You Speak Business?
you’d be hard-pressed to tell their nationality,” says Deshpandé. “Among other distinguishing characteristics, these firms tend to have intrapreneurial cultures that encourage and reward risk. They are quick to market and invest a lot in customer insight. A commitment... View Details
Keywords: Garry Emmons
- 17 Mar 2015
- First Look
First Look: March 17
the page count of its annual corporate reporting documents, helped stakeholders gain a more thorough understanding of its strategy, and begun the transition from being a product manufacturer to a customer-centric company. Still, the... View Details
Keywords: Sean Silverthorne
- 18 Nov 2014
- First Look
First Look: November 18
nondiscriminatory basis. The CEO has transformed Indus from a struggling startup with a monopolistic mindset into a customer-centric organization. He now wants to grow Indus. To achieve this, however, he needs to reconcile conflicting... View Details
Keywords: Sean Silverthorne
- 22 Apr 2008
- First Look
First Look: April 22, 2008
sales, and greater investment R&D facilities. But these mean changing the customer-centric strategy that has been key to Sandhar's success. Perhaps he should simply continue what has worked for so long, riding India's 20% domestic... View Details
Keywords: Martha Lagace
- 05 Apr 2011
- First Look
First Look: April 5
to balance its Chinese heritage claims with claims of modernity. The China skin care market is growing extraordinarily fast. Is that an asset or a liability? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/511051-PDF-ENG Terror at the Taj Bombay: View Details
Keywords: Sean Silverthorne
- 25 Sep 2007
- First Look
First Look: September 25, 2007
which had historically been very manual in nature. CEO Juan Villarzu's initial turnaround attempts introduced a customer-centric corporate culture to his ranks, but he was still challenged by how to create an outsourcing strategy given... View Details
Keywords: Martha Lagace
- Web
Departments | Employment
constituents. Staff work in teams to reach shared goals and are proactive, outgoing and highly disciplined individuals. Attributes of Successful Staff Members Customer-centric Detail-oriented Articulate Good listeners Flexible... View Details
- 14 Mar 2019
- News
The Merchant of Osaka
the most telling sign of success is that today more and more clinics resemble the Platanus models, both in the range of services on offer and in appearance: Just about every new clinic that opens in Japan now adopts the customer-centric... View Details
Keywords: Health, Social Assistance
- 05 Jun 2007
- First Look
First Look: June 5, 2007
baffle them with fine print? Because bewildered customers, who often make bad purchasing decisions, can be highly profitable. Most firms that profit from customers' confusion are on a slippery slope. Over time, their customer-centric... View Details
Keywords: Martha Lagace
- 01 Jun 2014
- News
Screen Saver
should endure beyond technological change—if we nurture it." Craig Ramsey, AMC's CFO, has worked at the company for 20 years, with two earlier leaders. "Under Gerry, we've gone from a film-centric business to a customer-centric business.... View Details
- Web
Print View - Course Catalog
marketing, social media (organic and paid), email/SMS, Amazon, and analytics. Through mini-cases on brands both large and small, we’ll apply industry-leading tools and GenAI workflows to assess market opportunities, design View Details