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Show Results For
- All HBS Web
(272)
- News (52)
- Research (193)
- Multimedia (1)
- Faculty Publications (40)
- 21 Oct 2022
- Research & Ideas
People Trust Business, But Expect CEOs to Drive Social Change
Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
- 16 Oct 2023
- HBS Case
Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta
Keyra Lynn Johnson. “The frontline perspective can give management important insight into the employee experience and what customers really want from the airline.” Delta has reclassified most jobs that had previously required a degree and... View Details
- 07 Jul 2008
- Research & Ideas
Innovation Corrupted: How Managers Can Avoid Another Enron
officer Ken Lay made him president of Enron's new trading operations. In 2001, Skilling was named CEO. Before 1997, Enron was an innovative and profitable player in the newly deregulated natural gas industry. Skilling's big idea was to create fluid and View Details
- 30 Sep 2014
- First Look
First Look: September 30
Transparency By: Mohan, Bhavya, Ryan W. Buell, and Leslie K. John Abstract—A firm's costs are typically tightly guarded secrets. However, across six laboratory experiments and a field study we identify when and why firms benefit from... View Details
Keywords: Sean Silverthorne
- 07 Mar 2023
- Blog Post
Deconstructing LEGO’s Decarbonization
transparency in their practices and reporting, they can help exemplify environmental and economic sustainability roadmaps for public shareholders, stakeholders, and regulatory bodies. First movers: Being an early leader in the... View Details
- 01 Dec 2023
- News
Drop Everything, Read This
is transferable to life on campus and a career beyond HBS. —Kartik Varma (MBA 2002) In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara describes a mindset around customer service and... View Details
- 17 Jan 2018
- Research & Ideas
If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer
employees’ lives better in some way.” Related Reading: Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers Will Transparency in CEO Compensation Have Unintended Consequences?... View Details
Keywords: by Dina Gerdeman
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
organization's management team can do is be transparent (and) persistently continue open conversation and not expect to be perfect." Karl Hunrick suggested that we need to employ more managers willing to take risk, because... View Details
Keywords: by James Heskett
- 21 Apr 2015
- First Look
First Look: April 21
Campaign and the Upside of CEO Activism By: Chatterji, Aaron, and Michael Toffel Abstract—When Starbucks CEO Howard Schultz asked his baristas to engage customers in a discussion about race in America, it was a clear case of the growing... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- Web
Health Care - Faculty & Research
maintaining the company purpose—to provide value to customers and improve their quality of life. Keywords: Small Business ; Change Management ; Decision Making ; Ethics ; Values and Beliefs ; Health ; Medical Specialties ; Leadership ;... View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
make raising restaurant employee wages nearly impossible absent increased menu prices, which customers hard hit by the crisis are likely to reject. "The most important thing we are all facing is really the confidence and comfort that... View Details
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
particular direction and, if so, take time to discuss. People feeling really up? Share why! People feeling down? How can we work together to make things better? This simple, transparent way of sharing how the team is feeling is a great... View Details
Keywords: by Julia Austin
- 05 Apr 2011
- First Look
First Look: April 5
PublicationsThe Labor Illusion: How Operational Transparency Increases Perceived Value Authors:Ryan W. Buell and Michael I. Norton Publication:Management Science (forthcoming) Abstract A ubiquitous feature of even the fastest... View Details
Keywords: Sean Silverthorne
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
study how transparency into the levels and changes of relative sustainability performance affects consumer choices. Our work considers two forms of transparency: process transparency, in which customers... View Details
Keywords: Dina Gerdeman
- 14 Sep 2021
- Blog Post
Top 5 Myths About HBS
experiences, their life story, things that have become formative or defining for them. The fact that people took the time to share things that were personally important really helped us early on form a supportive network. I think that View Details
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
of upcoming on-campus alumni conferences, including a Generative AI conference in the spring. External Relations is also introducing a new tool for volunteer management, GiveCampus, that will increase transparency in the fundraising... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
fix it. Avery is an expert on customer relationships and brand management. Schlesinger, the Baker Foundation Professor in the General Management Unit, has co-written several books on service management. Buell studies service operations... View Details
- 15 Mar 2016
- First Look
March 15, 2016
transparency and weak governance in resource rich countries. However, we document that industry self-regulation has generated information to substitute for the gap in voluntary company disclosure. We also find some evidence that these... View Details
- Web
Winners & Runners-Up | New Venture Competition
MBA 2020 Business Track Runner-Up Onramp is a customer partnership platform helping B2B SaaS companies provide world-class onboarding to new customers. Social Enterprise Track, 2020 Mosaic Sarah Schewe, HBS 2020 Social Enterprise Track... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
transparent communication. Embracing a program that is Unrelenting and iterative. Setting Concentrated and focused steps to serve as a guiding set of goals. Driving Action by accepting uncertainty as the new normal. Embracing Agility and... View Details
Keywords: by Sean Silverthorne