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Show Results For
- All HBS Web
(3,000)
- People (4)
- News (654)
- Research (1,836)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,008)
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- 01 Dec 2023
- News
The Imposter Among Us
Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details
- 01 Dec 2023
- News
Thinking Ahead
data, while still ensuring the integrity and accuracy of the model, is one of many paths Neel is pursuing: “This will continue to be a tricky area for companies that want to harness generative AI tools based on customer data,” he says.... View Details
- 01 Dec 2023
- News
Drop Everything, Read This
is transferable to life on campus and a career beyond HBS. —Kartik Varma (MBA 2002) In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara describes a mindset around customer View Details
- 01 Mar 2024
- News
Vital Signs
to focus on listening to the patient and the invaluable human interactions. The National Health Service (NHS) hospitals and practices that have adopted the tool are reporting 20 percent productivity gains (between senior physicians... View Details
- 01 Oct 1999
- News
Banking on Success
of change. The unprecedented flood of mergers and acquisitions, the advent of the global marketplace, the stock market's dizzying rise, and the capricious fortunes of technology-based companies have made financial services a fascinating... View Details
Keywords: Deborah E. Blagg
- 20 Apr 2023
- News
How Joe Hinrichs is Getting CSX Back on Track
service to other companies focus on their employees," Hinrichs told the Journal. "They focus on employees' morale, their attitudes, how they're feeling about the company." Hinrichs came to CSX after a long career in the automotive... View Details
- 01 Mar 2024
- News
On the Radar
When the firm started in 2008 with a group of funders that included Bill Gates, Ginkgo Bioworks focused on engineering cells for applications in food, pharmaceuticals, cosmetics, and more. The company employs more than a thousand people, and its View Details
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
on his land. Kearns has documented it all. “Genealogy is an opportunity to uncover, be inspired by, and share stories of all people,” says Kearns, a marketing director for Amazon Web Services and board member of the nonprofit National... View Details
- 01 Sep 2023
- News
The Exchange: Where Ethics Meet Economics
Max Bazerman and Mike Luca (Image by John Ritter) What makes people behave the way they do—and to what degree are design choices influencing that? Associate Professor Mike Luca studies the design of online platforms, while Professor Max Bazerman’s work focuses on... View Details
- 01 Mar 2024
- News
The Internet's Next Frontier
from being just consumers to also creators (publish posts on social media) Interactive web pages User-generated content; can be shared and customized Rise of social media, e-commerce, online services User... View Details
Keywords: Jennifer Gillespie
- 01 Feb 2001
- News
What Makes a Good Leader
that the traditional manager versus leader argument ("Clark Kent versus Superman," he jokes) tends to undermine the value of management. "There are lots of people who look and act like managers, who have excellent managerial skills, and... View Details
Keywords: Management
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
came in? Cunningham: I was not on site, but certainly a lot of folks on the team were. We really closely monitored the results and we look at results across three different dimensions. We always look at the consumer dimension, so what are View Details
- 22 Feb 2022
- News
New Urban Order
and natural gas to more than 20 million customers in Massachusetts, New York, and Rhode Island—and has pledged to be net-zero by 2050. That promise keeps Judson focused on the advantages and challenges cities present in transitioning to... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services
- 01 Mar 2024
- News
Counter Intelligence
When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just... View Details
Keywords: Amy Crawford
- 01 Jun 2023
- News
In Full Flower
80 percent of the company’s customers are women gifting to other women, and they give steadily, all year. “Our product is more about being thoughtful and caring than the grand gesture,” explains Gelbard, who says the pink-and-peach Miss... View Details
- 25 Aug 2022
- News
Up on the Corner
six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,... View Details
- 19 Jan 2024
- News
The Values and Virtues of a Quick Fix
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details
- 01 Jun 2023
- News
Curb Appeal
modernizing for the sake of modernizing, but modernizing for the sake of delivering better service to our customers.” Not screwing things up is pretty much her mandate. Tisch was sworn into office at a challenging time: The coronavirus... View Details
- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a... View Details
- 01 Jun 2023
- News
Buy Big, Sell Small
tolerance for risk and responsibility, Shruti returned to India and jumped into entrepreneurship “head first, feet next.” With a startup team, she began fine-tuning plans to launch a digital platform to help local travel agents maximize their effectiveness through... View Details