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  • 19 Jan 2011
  • First Look

First Look: Jan. 18

under the Hood: Wealth-based Discrimination in Illicit Customer Help Authors:F. Gino and L. Pierce Publication:Organization Science 21, no. 6 (November-December 2010) Abstract This paper investigates whether an employee's perception of... View Details
Keywords: Sean Silverthorne
  • 23 May 2016
  • Research & Ideas

A Little Understanding Motivates Copyright Abusers to Pay Up

amount, including the licensing fee and an additional amount to recoup enforcement costs. Complicating the issue is that many infringement incidences in this context appear to be “uninformed,” that is the businesses are unaware they infringed and had legal View Details
Keywords: by Michael Blanding; Media & Broadcasting; Publishing
  • 20 Sep 2012
  • Research & Ideas

US Competitiveness at Risk

Recession. Q: In the 1980s, Americans were concerned about the competitive challenge from Japan. Are current challenges different? JR: Today, we've got a far more diverse set of global competitors with capabilities that span the full set of reasons that View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
  • 11 Apr 2017
  • First Look

First Look at New Research, April 11

a voting glitch had resulted in T. Rowe’s shares being voted in favor of the transaction thus potentially disqualifying it from obtaining the increased value resulting from the appraisal. What obligations did T. Rowe have to its fund and... View Details
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
  • 01 Jun 2020
  • News

Unleashed

As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

expenses between the businesses in a way detrimental to Friendly shareholders but personally advantageous to the CEO. Further, Blake believed that Friendly's board of directors was not meeting their fiduciary obligations to shareholders... View Details
Keywords: Martha Lagace
  • 15 Nov 2016
  • First Look

November 15, 2016

is widely accepted that the conflict women experience between family obligations and professional jobs’ long hours lies at the heart of their stalled advancement. Yet research suggests that this “work-family narrative” is partial at best:... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2007
  • News

How Business Schools Lost Their Way

will recognize their obligations to society.” As in the 1920s, however, the strongest public advocate for professionalization in the most comprehensive sense of the term was HBS Dean Wallace B. Donham, who was appalled by the lack of... View Details
Keywords: Roger Thompson; Abraham Zaleznik; Business Schools & Computer & Management Training; Educational Services
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details
Keywords: Sean Silverthorne
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

For-profit businesses have a common goal: create value for owners or shareholders by creating value for customers. It's a focus that must seem enviably straightforward from the perspective of nonprofit organizations and social enterprises View Details
Keywords: by Julia Hanna
  • 14 Sep 2021
  • Blog Post

How to Support Your Employees’ Career Development

employee’s day job. “Hitting it out of the park in the day job should be baseline,” said Fitzpatrick. “Employees need to understand the obligation to their current role and team and then the secondary part is growing your skills. If... View Details
Keywords: All Industries
  • 14 Sep 2021
  • Blog Post

How to Support Your Employees' Career Development

day job. “Hitting it out of the park in the day job should be baseline,” said Fitzpatrick. “Employees need to understand the obligation to their current role and team and then the secondary part is growing your skills. If they’re really,... View Details
  • 05 Jul 2011
  • First Look

First Look: July 5

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1590245   Cases & Course MaterialsBook Publishing in 2010 Stephen P. Bradley and Nancy BartlettHarvard Business School Note 711-419 Legacy book publishers wrangled with e-book retailers over royalty rates, release... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

competitors and a resurgence in local consumer sensitivities obliged multinationals to incorporate local relevance into global brands. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55958 Institutional Resilience and... View Details
Keywords: Dina Gerdeman
  • 25 Oct 2016
  • First Look

October 25, 2016

analysts, to consumers—need to know about how new products and services are expected to perform in the marketplace. The book develops a compelling framework that connects the rich academic knowledge on innovation diffusion with that on View Details
Keywords: Sean Silverthorne
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

accumulated $74 billion in debt and beginning in 2014, the island had withheld debt payments despite the commonwealth’s constitutional guarantee of its general obligation bonds. In turn, the island found itself effectively excluded from... View Details
Keywords: Dina Gerdeman
  • Web

Print View - Course Catalog

Business Strategy Josh Baron Spring 2026 Q4 1.5 ^ back to top M Area Faculty Name Term Quarter Credits Making Difficult Decisions: The General Manager’s Role (MDD) Technology & Operations Management, Strategy Amy Edmondson , Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing... View Details
  • 10 Sep 2007
  • Research & Ideas

High Note: Managing the Medici String Quartet

have to live and fulfill certain obligations to others, but they're also intense experience junkies. When members started to drift off to work on these piecework deals, they stopped having the kind of preparation experiences that they... View Details
Keywords: by Martha Lagace; Music
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

Module I: Defining and Developing the Business Model The first module of The Entrepreneurial Manager (TEM) focuses on business model analysis and lean testing. Your business model defines your company and sets its strategic direction, including View Details
Keywords: Sean Silverthorne