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- All HBS Web (326)
- Faculty Publications (64)
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- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
focused winning strategy to stick with through good times and bad regardless of attractive opportunities outside their field, though clearly adaptations of the strategy will be needed. HCHP firms are clear about who they are and committed to preserving their identity... View Details
Keywords: by Martha Lagace
- 28 Feb 2012
- First Look
First Look: Feb. 28
argue that competition can lead organizations to provide illicit quality that satisfies customer demand but violates laws and regulations and that this outcome is particularly likely when price competition is restricted. Using 28 million... View Details
Keywords: Sean Silverthorne
- 06 Jun 2008
- What Do You Think?
Why Don’t Managers Think Deeply?
liquid," and the associated "deep metaphor," in this case "resource." They claim that just seven deep metaphors—balance (equilibrium), transformation (changing states or status), journey (as in life), container... View Details
Keywords: by Jim Heskett
- 13 Sep 2010
- Research & Ideas
The Consumer Appeal of Underdog Branding
biography salient allows consumers to identify with a brand's projected passion and struggles rather than its size, and this effect may overpower any negative attributions associated with large size or a firm's top-dog status. People may have an easier time identifying... View Details
Keywords: by Martha Lagace
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
four museums, including the acclaimed Tate Modern—has pushed the boundaries of what an art museum can be. Its journey may be both a road map and a caution for many institutions—cultural and business—as they begin to explore the promise of... View Details
- 18 May 2010
- First Look
First Look: May 18
food production by 2030. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/510025-PDF-ENG Life Journey Profile: Amee Chande Bhaskar Chakravorti and Shirley M. SpenceHarvard Business School Case 810-110 Examine the life View Details
Keywords: Martha Lagace
- 17 Aug 2010
- First Look
First Look: August 17
Life Journey Profile: Nicole Gardner Bhaskar Chakravorti, Shirley M. SpenceHarvard Business School Case 810-111 Examine the life journey of an HBS 2002 alum, in her own words, and her perspective on success.... View Details
Keywords: Martha Lagace
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
the aggregate global production-consumption gap. But any journey begins with one person or corporation taking the first step in the desired direction." Do you agree with White? What do you think? Original Article Inequality, an... View Details
- 09 Sep 2009
- First Look
First Look: September 9
Purchase this case: http://cb.hbsp.harvard.edu/cb/product/609041-PDF-ENG Jones Lang LaSalle: Reorganizing around the Customer Harvard Business School Case 410-007 Peter Roberts, CEO of Jones, Lang, LaSalle (JLL) Americas division, has... View Details
Keywords: Martha Lagace
- 27 Apr 2009
- Research & Ideas
Building Businesses in Turbulent Times
customers who told him that their key area of pain was the difficulty of integrating the "islands of automation" throughout their global companies. Gerstner, himself a former IBM customer, immediately recognized the opportunity.... View Details
Keywords: by Staff
- 13 Nov 2012
- First Look
First Look: November 13
813-019 The case centers on the dilemma faced by Carlo Fontana, the owner-operator of a small chain of two four-star urban hotels located in Lugano, Switzerland, and the other in Milan, Italy. Having developed an extensive customer... View Details
Keywords: Sean Silverthorne
- 26 Jun 2007
- First Look
First Look: June 26, 2007
led in hopes of rejuvenating the industry pioneer. The tagline for this phase was "Employee First, Customer Second." Can be used in strategy, change management and leadership courses. Purchase this case:... View Details
Keywords: Martha Lagace
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
established practice. Companies have hired writers and chief content officers to run departments as well as create blogs and other materials—in the process, some have assured sales people that content marketing can mean the end of cold calling. The authors examined 34... View Details
Keywords: Dina Gerdeman
- 12 Aug 2014
- First Look
First Look: August 12
2009, the company embarked on a journey to build "One-Firm" with a unifying culture and governance system across business groups. IDFC aimed to provide seamless access to products and expertise across business groups, increase... View Details
Keywords: Sean Silverthorne
- 23 May 2019
- Book
These Entrepreneurs Take a Pragmatic Approach to Solving Social Problems
espousing a triple bottom line of people, planet, and profits, rather than a single-minded focus on shareholder value. People of my vintage recall when business leadership was about serving customers at a profit and giving back to your... View Details
- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in today’s environment; it just has to feel different from what we’ve gotten used to as consumers.... View Details
- 19 Sep 2006
- First Look
First Look: September 19, 2006
facilitate a smooth and relatively easy journey to the top, whereas a larger group of "outsiders" faces disadvantages that make their path to leadership positions more difficult. Though open access is a myth, authors Anthony J.... View Details
Keywords: Sean Silverthorne
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead... View Details
Keywords: Sean Silverthorne
- 07 May 2018
- Research & Ideas
Why Online Retailers Should Hide Their Best Discounts
New advice for online retailers suggests bargain items should not be too easy for shoppers to find. (Matjaz Slanic) Retailers have long known where to put the bargain bin—in the back of the store, where customers have to work a little bit... View Details
- 08 Apr 2008
- First Look
First Look: April 8, 2008
and then carefully reviews the various issues associated with the project. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=708022 Comcast New England: A Journey of Organizational Transformation Harvard... View Details
Keywords: Martha Lagace