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Show Results For
- All HBS Web
(1,277)
- News (228)
- Research (897)
- Events (4)
- Multimedia (1)
- Faculty Publications (361)
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- 01 Jun 2014
- News
Screen Saver
chances. "Moviegoing is embedded in the American social fabric," he says during a conversation at AMC's Theatre Support Center (the company's corporate headquarters) in Leawood, a suburb of Kansas City, Missouri. "We provide the opportunity to escape the daily routine.... View Details
- 01 Mar 2007
- News
Ideas That Stick
trained to believe that the more abstract and sweeping our statements are, the more intelligent we’ll seem. It sounds more profound to talk about improving customer service than about what people working at the counter should do. But we... View Details
- 15 Jun 2021
- News
Case Study: Inside Story
backing from Bling Capital, DCM, and Precursor Ventures. Saga grew its initial customer base during the pandemic as families searched for ways to stay connected across the distance, Lin says. Through the app, a user can share weekly... View Details
- 25 Mar 2019
- News
Rent The Runway Joins the Unicorn Club
milestone, CEO Jennifer Hyman (MBA 2009), told Forbes that the company “has created a new consumer behavior of dynamic ownership and clothing rental has become an essential utility in our members’ lives.” Hyman goes on to say that RTR is... View Details
- 06 Dec 2021
- News
The Sparkles in Our Skies
created a market out of thin air. “We have customers who have come to us and said, ‘I never previously considered a diamond because of the impact,’” says Aether’s cofounder and chief marketing officer Robert Hagemann (MBA 2011). “That is... View Details
- 01 Jun 2007
- News
For NFL Players, 3rd Down at HBS
Twenty-eight National Football Leagueplayers representing teams from across the league were recently on campus for an Executive Education program that addresses the unique business opportunities and challenges that players face during and after their professional... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- 22 Dec 2022
- News
LGBTQ+ Alumni Forums Expand; 2023 Alumni New Venture Competition Is Underway
discussions on startups, venture capital, and other topics related to early-stage ventures. "The alumni NVC enables founders to network with the investors and customers that may be interested in their products or services, and access to a... View Details
Keywords: Margie Kelley
- 01 Dec 2003
- News
Alumni Luminaries Discuss Careers, Values with HBS Students
Internal Revenue Service. Senior advisor, The Carlyle Group. He upgraded technology and information systems and stressed customer service in a dramatic turnaround of the IRS. Daniel L. Vasella, M.D. (PMD 57, 1989), chairman and CEO of... View Details
- 01 Dec 2018
- News
Combating Climate Change
If global temperatures rise by 6 degrees celsius by 2050—as they are on track to do—officials at the International Energy Agency say the changes would bring “devastating consequences for the planet.” And those consequences will extend to business: Storm-lashed View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
get designs to consumers in as little as four weeks—and at an affordable price. In 2012, Moon—who has a background in fashion design, investment banking, corporate strategy, and social commerce startups—launched Trendalytics, a visual analytics platform that mines... View Details
- 01 Jun 2009
- News
The Maestro and the Market
learn about marketing from a business owner who says he doesn’t care whether or not customers like his product? HBS assistant professor Michael Norton’s interest in what motivates seemingly irrational consumer View Details
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
then finally seeing the outcomes. “Measuring the impact of our actions on the environment, employees, and customers is becoming increasingly important,” Serafeim says. ”With impact-weighted accounts, we have the opportunity to redefine... View Details
Keywords: Margie Kelley
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
- 01 Jun 2012
- News
Alumni Book Briefs
by Philip Delves Broughton (MBA 2006) (Penguin Press) Delves Broughton discusses his quest to find the world’s great wizards of sales, among them a Moroccan rug merchant who uses age-old principles to read his customers and Anthony... View Details
- 15 Dec 2024
- News
The Golden Thread
YouTube) Order the book TEDx Atlanta talk on The Progress Principle Amabile also spent hours talking with two of her younger sisters about behavior they observed in other family members or in classmates at school: “Why did they act that... View Details
- 01 Mar 2017
- News
Lego Stays on Script
marketing, Michael Moynihan (MBA 1993), has been with the company since 1996, long enough to remember its missteps in attempting to broaden Lego’s customer base by expanding into product categories such as action figures, arts and crafts,... View Details
Keywords: Julia Hanna
- 01 Sep 2004
- News
The Wisdom of Crowds
creating customized Zagat guides for their customers). “And now that I’m back home in New York,” he added, “I can check out all the great new nightspots that opened while I was in Boston.” View Details
- 01 Apr 2002
- News
Siebel Addresses HBS Northern California Club
large part to its founder's emphasis on customer relations over shareholder value. Today, Siebel has over eight thousand employees in more than 34 countries. Fortune magazine ranked the company second in its 2001 listing of the "100... View Details
- 01 Mar 2012
- News
She’s Got Your Back
Hicks Photo courtesy Angie's List What Angie's List Knows About Customer Reviews Main article: Where Innovation Rules Talk about a pain point. Shoddy roofing leads to leaking, causing your ceiling to fall in and damage the kitchen. Now... View Details