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- Research Summary
THEME #2: BUILDING CAPABILITIES THROUGH VARIATION
Prior work has yet to establish definitively the role that variation (e.g. in individuals' activities or organizational processes) plays in the development of capabilities. Variation is usually either not considered (e.g., the learning curve examines... View Details
- 10 Jan 2024
- Research & Ideas
Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?
But businesses that want to get ahead of the curve can make changes. “If you’re concerned about your consumers’ reactions and want to preserve your customer relationships, instead of putting suggested tip ranges that seem too high or... View Details
Keywords: by Anna Lamb, Harvard Gazette
- 18 Jun 2024
- Research & Ideas
Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.
It’s no secret the Federal Reserve and other central banks weren’t prepared for the swift, steep curve of inflation’s climb after COVID-19 snarled supply chains in 2021 and Russia’s invasion of Ukraine sent energy prices soaring in 2022.... View Details
- 05 Jul 2022
- What Do You Think?
Have We Seen the Peak of Just-in-Time Inventory Management?
those days, there was fascination with air freight and the trade-off of inventory and transportation costs—as in spending more for air transport in order to spend less on owning inventory, thereby optimizing what we called the “total cost curve.” (I can still draw... View Details
- 06 Jan 2014
- Working Paper Summaries
Mechanisms of Technology Re-Emergence and Identity Change in a Mature Field: Swiss Watchmaking, 1970-2008
- 30 May 2023
- Research & Ideas
Can AI Predict Whether Shoppers Would Pick Crest or Colgate?
mean and the distribution around that, and then look at the overall shape of what we get, and determine whether we are actually getting something that looks like a realistic demand curve or not,” Israeli explains. When the GPT prompt... View Details
Keywords: by Kristen Senz
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
practice." The hypocrisy issue is especially challenging for parent companies of multiple brands. Fournier and Avery cite the Dove Campaign for Real Beauty, Unilever's marketing effort focused on encouraging women to embrace their own bodies, View Details
- 01 Feb 2021
- What Do You Think?
Has the New Economy Finally Arrived?
contributed to what came to be regarded as a target unemployment rate, with anything less causing excessive inflation. At one time, many economists thought this to be as high as 6 percent. The Phillips curve has taken its lumps over the... View Details
Keywords: by James Heskett
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
profitable to least profitable (loss). The vertical axis represents cumulative customer profitability. The shape of the curve in Figure 1 occurs in virtually every customer profitability study ever done, in which 15 percent to 20 percent... View Details
Keywords: by Robert S. Kaplan
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
groceries have expanded to takeout and deliveries, and face-to-face meetings have been replaced by video conferences across many sectors of the economy. In China, which is ahead of the curve both in terms of the outbreak and the... View Details
Keywords: by Hong Luo and Alberto Galasso
- 06 Jan 2014
- Research & Ideas
Technology Re-Emergence: Creating New Value for Old Innovations
survive, they're shifting their organizational identities to create emotional value in their communities." The lesson for managers is that a new technology is not always the only way to get ahead of the curve when older technologies... View Details
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
not where the One Medical model acts, and that’s not where the telehealth model is. So, telehealth doesn’t become a way to bend the cost curve as much as a way to make health care easier to access. There’s this aspiration in health care... View Details
- 04 Nov 2010
- What Do You Think?
Why Do We Chase Stars?
the time to learn their new company's management processes." Stephen Basikoti put it this way: "The fact that some transplanted leaders do not succeed does not negate the fact that management performance is portable; it simply points to the uniqueness of the... View Details
Keywords: by Jim Heskett
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
tracked the number of MIPS or CPU cycles on the network from 1990 to 2002. Even using a log scale on the vertical axis would be barely enough to tilt a vertical straight line enough to create something resembling the curves of the other... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
the individual's ability to cope with and responsibly manage it (for the sake of both the organization and individual). As a general rule of thumb, the risk is probably too great if it will take more than six months to progress far enough along the learning View Details
Keywords: by Linda Hill
- 08 Nov 2024
- Op-Ed
How Private Investors Can Help Solve Africa's Climate Crisis
happened without this capital. That spells impact. Avoiding future costs is investment-worthy, just like adding future revenue. Most investors and lenders have a good handle on the cash flow curve for an investment that will eventually... View Details
- 04 Apr 2011
- Research & Ideas
Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon
percent of health care costs. Furthermore, when comparing health care at US hospitals, "The bell curve for quality and results does not match the bell curve for costs," he said. "There is a... View Details
- 13 Aug 2018
- Research & Ideas
Women Heart Patients Have Better Survival Odds with Women Doctors
became. Male doctors performance also improved when emergency rooms had more female doctors. For Huang, the price of that learning curve seems too high for women. “There's lots of these scenarios where people have to advocate, have to... View Details
- 16 Aug 2010
- Lessons from the Classroom
HBS Introduces Marketing Analysis Tools for Managers
it is often one of the hardest. Pricing decisions require managers to understand how sensitive consumer demand is to changes in price. This requires constructing and interpreting a demand curve to understand how responsive (or elastic)... View Details
Keywords: by Sarah Jane Gilbert
- 12 Oct 1999
- Research & Ideas
Right from the Start: Common Traps for the New Leader
In this excerpt from Chapter 1 of the their book, Dan Ciampa and HBS Professor Michael D. Watkins describe some of the common traps into which new leaders can fall. Falling Behind The Learning Curve Not using the time before entry... View Details
Keywords: by Dan Ciampa & Michael D. Watkins