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  • April 2013 (Revised October 2013)
  • Case

National Instruments

By: Lynda M. Applegate, Keri Pearlson and Natalie Kindred
This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based in Austin, Texas, with over $1 billion in 2011 sales, NI designs, produces, and sells software and hardware platforms... View Details
Keywords: Organizational Structure; Applications and Software; Organizational Culture; Technological Innovation; Digital Platforms; Innovation and Management; Media; Management Systems; Social and Collaborative Networks; Information Technology Industry; Service Industry; Texas
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  • November 2007 (Revised May 2008)
  • Case

Haier Hefei Electronics Co. (A)

By: Lynn Sharp Paine
The Haier Group, the first mainland Chinese company to make the Financial Times list of Asia's "most admired companies," attributes its success in large measure to the new value system it has sought to instill throughout the organization. However, when Haier takes over... View Details
Keywords: Public Ownership; Business and Government Relations; Organizational Culture; Transformation; Ethics; Labor and Management Relations; Business or Company Management; Contracts; Electronics Industry; China
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  • 27 Sep 2013
  • Working Paper Summaries

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

Keywords: by Claire Senot, Aravind Chandrasekaran, Peter T. Ward & Anita L. Tucker; Health
  • Research Summary

Overview

My research lies in the intersection of economic growth and political economy focusing on the role of historical legacies, biogeography and culture in shaping contemporary economic performance. As growth economists our understanding of comparative economic development... View Details
Keywords: Institutions; Ethnicity; Economic Growth; Development Economics; Macroeconomics; Culture; Religion; Africa; Asia

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 19 Dec 2011
    • Research & Ideas

    Climbing the Great Wall of Trust

    economy, it's getting more essential that global executives learn their way around Chinese cultural customs in order to be successful in that country. While every country has its version of the "old boys network" that defines... View Details
    Keywords: by Michael Blanding
    • January 2012 (Revised May 2013)
    • Case

    Integrated Assurance at Philips Electronics N.V.

    By: Robert G. Eccles and Daniela Saltzman
    Philips Electronics is a leader in integrated reporting. In 2010 it produced its third generation report. Since its first report in 2008, Philips' integrated reports and its integrated reporting website had grown in sophistication. In planning for its integrated report... View Details
    Keywords: Accounting Audits; Reports; Organizational Culture
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    • March 2020
    • Case

    ZEISS Group: Organize by Customer Culture?

    By: Willy C. Shih
    How should ZEISS, the German manufacturer of precision optical and optoelectronic systems manage two historic businesses that operated fairly autonomously? The Industrial Quality Solutions (IQS) business sold measurement equipment to manufacturing companies in sectors... View Details
    Keywords: Organizational Structure; Organizational Culture; Manufacturing Industry; Europe; Germany
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    • January 1997 (Revised February 1998)
    • Case

    Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp.

    By: Rosabeth M. Kanter and Thomas Dretler
    A consulting firm specializing in diversity and organizational change assists an 18,000-employee bank with a massive culture change effort. View Details
    Keywords: Change; Size; Organizational Change and Adaptation; Organizational Culture; Diversification; Consulting Industry; Financial Services Industry
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    • Research Summary

    Overview

    By: Rohit Deshpande
    Customer Centricity Rohit Deshpandé's research program focuses on Customer-Centricity. A stream of projects examines the interaction between corporate and national culture as they influence the development and implementation of global marketing strategies in high... View Details

      Sandra J. Sucher

      Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

      Keywords: apparel; banking; brokerage; clothing; fashion; financial services; furniture; hotels ＆ motels; retail financial services; retailing; service industry
      • Teaching Interest

      Launching New Ventures—Jump-Starting Innovation for Entrepreneurs and Business Owners (Executive Education)

      By: William R. Kerr
      Starting up a new venture amid rapid change is fraught with challenges. Whether you are starting a new business, launching a new business line, or building an entrepreneurial culture within a small-to-midsize company, this program provides a new perspective and core... View Details
      • 04 Dec 2008
      • Working Paper Summaries

      Local Industrial Conditions and Entrepreneurship: How Much of the Spatial Distribution Can We Explain?

      Keywords: by Edward L. Glaeser & William R. Kerr; Manufacturing
      • January 2017
      • Article

      The Dark Side of Going Abroad: How Broad Foreign Experiences Increase Immoral Behavior

      By: Jackson G. Lu, Jordi Quoidbach, F. Gino, Alek Chakroff, William W. Maddux and Adam D. Galinsky
      Due to the unprecedented pace of globalization, foreign experiences are increasingly common and valued. Past research has focused on the benefits of foreign experiences, including enhanced creativity and reduced intergroup bias. In contrast, the present work uncovers a... View Details
      Keywords: Moral Sensibility; Globalization; Behavior
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      • September 2016
      • Case

      Truly Human Leadership at Barry-Wehmiller

      By: Dylan Minor and Jan Rivkin
      The chief executive of Barry-Wehmiller, a large maker of industrial equipment, has resolved to run the company via “truly human leadership” in which “success is measured by the way we touch the lives of people.” With unusual people practices and a distinctive strategy,... View Details
      Keywords: Job Cuts and Outsourcing; Values and Beliefs; Organizational Culture; Employees; Business Strategy; Manufacturing Industry
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      • 25 Feb 2002
      • Research & Ideas

      The Country Effect: Does Location Matter?

      climate, innovativeness and market orientation measures are all below average in Hong Kong," concluded Deshpandé and Farley. Thailand, an industrializing nation with a market-oriented economy, "reflects a strong Buddhist... View Details
      Keywords: by Sean Silverthorne
      • May 2001 (Revised June 2010)
      • Case

      Jumpstart

      By: Allen S. Grossman
      Many in the nonprofit sector doubt whether organizational performance can be measured. Jumpstart, a 10-year-old nonprofit, developed performance measurement and management systems from its inception. The organization has experienced explosive growth and attributes a... View Details
      Keywords: Management Systems; Measurement and Metrics; Organizational Culture; Performance Improvement; Nonprofit Organizations
      Related
      • Video

      Narayanan Vaghul

      Narayanan Vaghul, Former Chairman of ICICI Bank Limited, discusses the bank's approach to gender neutrality in recruitment and outlines proactive measures that supported the advancement of more women in senior positions (Filmed October 26, 2017). View Details
      • 25 Oct 2016
      • First Look

      October 25, 2016

      between broad foreign experiences and immoral behavior was robust across a variety of cultural populations (anglophone, francophone), life stages (high school students, university students, MBA students, middle-aged adults), and seven... View Details
      Keywords: Sean Silverthorne

        Nitin Nohria

        Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

        As Dean, building on... View Details

        Keywords: accounting industry; arts; biotechnology; emerging market private equity; energy; executive search; financial services; green technology; health care; high technology; industrial goods; information technology industry; infrastructure industry; investment banking industry; legal services; management consulting; manufacturing; oil ＆ gas; petroleum; pharmaceuticals; professional services