Conflict and Resolution - Publications - Faculty & Research - Harvard Business School

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2012
Working Paper

Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common Agency

By: Alvin J. Silk

What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts in interest? In recent decades, the advertising and marketing services industry has undergone a number... View Details

Keywords: Advertising; Service Delivery; Competition; Conflict of Interests; Policy; Practice; Advertising Industry; United States

August 2019
Supplement

Legal Time - Confidential Information for the Prosecution (AUSA Prescott)

By: Christine L. Exley, Katherine B. Coffman and Joshua Schwartzstein

Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives... View Details

Keywords: Conflict Resolution; Time Stress; Negotiation; Conflict and Resolution; Fairness; Learning

August 2019 (Revised September 2019)
Teaching Note

Legal Time Case

By: Christine L. Exley, Katherine B. Coffman and Joshua Schwartzstein

Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives... View Details

Keywords: Conflict Resolution; Time Stress; Negotiation; Conflict and Resolution; Fairness; Learning

winter 1976
Article

Conflict Avoidance in Concession Agreements

By: L. T. Wells Jr. and David N. Smith

Keywords: Conflict and Resolution; Agreements and Arrangements

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December 2022
Article

Conflicting Interests and the Effect of Fiduciary Duty: Evidence from Variable Annuities

By: Mark Egan, Shan Ge and Johnny Tang

We examine the variable annuity market to study conflicts of interest and the effect of fiduciary duty in brokerage markets. Insurers typically pay brokers higher commissions for selling more expensive annuities. Our results indicate that sales are four times as... View Details

Keywords: Variable Annuity; Brokers; Fiduciary Duty; Finance; Investment; Insurance; Conflict of Interests; Financial Services Industry; Insurance Industry; United States

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February 2021
Case

The Tulsa Massacre and the Call for Reparations

By: Mihir Desai, Ruth Page, Suzanne Antoniou and Leanne Fan

How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government... View Details

June 2019
Article

Brokers vs. Retail Investors: Conflicting Interests and Dominated Products

I study how brokers distort household investment decisions. Using a novel convertible bond dataset, I find that consumers often purchase dominated bonds—cheap and expensive versions of otherwise identical bonds coexist in the market. The empirical evidence suggests... View Details

Keywords: Brokers; Fiduciary Standard; Consumer Finance; Structured Products; Household; Investment; Decisions; Motivation and Incentives; Conflict of Interests

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June 2003 (Revised December 2003)
Background Note

The Essence of Professionalism: Managing Conflict of Interest

By: Ashish Nanda

This case argues that central to being a professional is the pledge to manage conflicts of interest such that client interest is placed foremost. View Details

Keywords: Conflict of Interests

2005
Chapter

Conflicts of Interest: An Overview

By: D. Moore, G. Loewenstein, D. Cain and M. H. Bazerman

Keywords: Conflict of Interests

2014
Chapter

Better Timing of Cyber Conflict

By: Elisabeth Paulson and Christopher Griffin

In this paper, we construct a model of cyber-weapon deployment and attempt to determine an optimal deployment time for cyberweapons using this model. We compare and contrast our approach to that in Axelrod and Iliev (R. Axelrod and R. Iliev. Timing of cyber conflict.... View Details

Keywords: Cyber-weapons; Cyberwarfare; Cybersecurity; National Security

2000
Chapter

Main Banks, Creditor Concentration, and the Resolution of Financial Distress in Japan

By: Brian J. Hall and David E. Weinstein

Keywords: Banks and Banking; Financial Condition; Banking Industry; Japan

2009
Working Paper

The Bloody Millennium: Internal Conflict in South Asia

By: Lakshmi Iyer

This paper documents the short-term and long-term trends in internal conflict in South Asian countries, using multiple data sources. I find that incidents of terrorism have been rising across South Asia over the past decade, and this increase has been concentrated in... View Details

Keywords: Crime and Corruption; International Relations; National Security; Conflict Management; Poverty; South Asia

Article

Negotiating with Yourself and Losing: Understanding and Managing Conflicting Internal Preferences

By: M. H. Bazerman, A. E. Tenbrunsel and K. A. Wade-Benzoni

Keywords: Negotiation; Conflict and Resolution; Management; Decision Choices and Conditions

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2009
Working Paper

Mental Health in the Aftermath of Conflict

By: Quy-Toan Do and Lakshmi Iyer

We survey the recent literature on the mental health effects of conflict. We highlight the methodological challenges faced in this literature, which include the lack of validated mental health scales in a survey context, the difficulties in measuring individual... View Details

Keywords: Ethnicity; War; Health Disorders; Policy; Health Care and Treatment; Conflict and Resolution; Bosnia and Hercegovina

February 1997
Background Note

Errors in Social Judgment: Implications for Negotiation and Conflict Resolution--Part 2: Partisan Perceptions

For the past quarter-century, the field of social cognition has documented a number of ways in which individuals and groups are prone to make characteristic errors when judging others. This note examines the ways in which these tendencies pose difficulties for... View Details

Keywords: Prejudice and Bias; Negotiation; Conflict and Resolution

2010
Working Paper

Manipulability in Matching Markets: Conflict and Coincidence of Interests

We study comparative statics of manipulations by women in the men-proposing deferred acceptance mechanism in the two-sided one-to-one marriage market. We prove that if a group of women employs truncation strategies or weakly successfully manipulates, then all other... View Details

Keywords: Conflict of Interests; Marketplace Matching; Two-Sided Platforms

Aug 2010 - 2010
Conference Presentation

Thin Slices of Group Conflict

By: Jeff Polzer, Patricia Hernandez, Lisa Kwan, Ben Waber and Sandy Pentland

1985
Book

Revitalizing Businesses: Shareholder/Work Force Conflicts

By: W. E. Fruhan Jr.

Keywords: Business and Shareholder Relations; Employees; Conflict and Resolution

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2001
Working Paper

Contextualizing Ideologically-based Negotiations: Uncovering Barriers to Efficient Resolution

By: Kimberly A. Wade-Benzoni, Andrew J. Hoffman, Leigh L. Thompson, Don A. Moore, James Gillespie and Max Bazerman

November 2021
Supplement

Steve Schwarzman on Dealmaking II: When They Hold All the Cards (B)

By: James K. Sebenius and Alex Green

This case describes, largely in his own words, how Schwarzman dealt with the eight negotiation challenges in the (A) case (922-007); with respect to each challenge, a series of generalizations follows to enhance one's effectiveness in negotiation. View Details

Keywords: Dealmaking; Bargaining; Conflict Resolution; Negotiation; Private Equity; Entrepreneurship

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