Publications

Career Coach

Lauren Murphy

Lauren is the Founder and Principal Coach of Pivotal Executive Coaching, partnering with senior business leaders to accomplish their professional and organization goals. She works with executives in technology, healthcare, real estate,... View Details

October 2023 (Revised June 2024)
Case

ReUp Education: Can AI Help Learners Return to College?

By: Kris Ferreira, Christopher Thomas Ryan and Sarah Mehta

Founded in 2015, ReUp Education helps “stopped out students”—learners who have stopped making progress towards graduation—achieve their college completion goals. The company relies on a team of success coaches to engage with learners and help them reenroll. In 2019,... View Details

Keywords: AI; Algorithms; Machine Learning; Edtech; Education Technology; Analysis; Higher Education; AI and Machine Learning; Customization and Personalization; Failure; Education Industry; Technology Industry; United States

July 2007 (Revised March 2010)
Case

Note on the Bus Industry

By: Ramon Casadesus-Masanell and Jordan Mitchell

Supplements the "Irizar in 2005" case. Briefly documents key points in the motor coach industry such as market size, categories of buses, reasons for purchasing, and the basis for competition amongst motor coach manufacturers. View Details

Keywords: Markets; Production; Strategy; Competition; Transportation Industry

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Career Coach

Jill Huggett

Jill Huggett (Carroll '00), Principal, Bridgepath Career Advisors, is a certified professional career coach and certified professional resume writer. Jill combines professional coaching theory with her... View Details

Career Coach

Kristen Fitzpatrick

Kristen (HBS '03) is Managing Director, HBS Career and Professional Development. In this role, she coaches alumni and MBA students. Through her interactions with recruiters over the past decade, Kristen is familiar with many industries... View Details

Keywords: Education; Manufacturing; Consumer Products; Social Enterprise

Career Coach

Layla A. Ramirez

Layla A Ramirez has more than 7 years of experience leading global, Diversity, Equity, Inclusion & Belonging (DEIB) initiatives and coaching C-Level executives as they navigate their DEIB journeys. She is well known for View Details

Keywords: Education; Entrepreneurship; Financial Services (All); Social Enterprise; Technology

January 2024
Case

Deion Sanders: The Prime Effect

By: Hise O. Gibson, Nicole Gilmore and Alicia Dadlani

In 2023, Deion Sanders, known as “Coach Prime,” became head football coach of the University of Colorado Boulder (CU). Sanders was tasked with leading CU’s struggling football program, which had only achieved one winning season in the last 15 years, back to glory. Many... View Details

Keywords: Leadership Style; Leading Change; Management Style; Race; Prejudice and Bias; Sports; Experience and Expertise; Sports Industry; United States; Colorado

Career Coach

Mo Fong

and healthcare start-ups. Mo is part of the Asian Women Coaching Collective, previous board member of the Stanford Asian Pacific American Alumni Community, and was active in Google’s Asian Director+ Leadership Group of VPs and Asian... View Details

Keywords: Technology; Education; Government; Social Enterprise; Consumer Finance; Financial Services (All); Commercial Banking; Financial Services (All)

Career Coach

Laurie Matthews

of change. Her approach to coaching is based on 20+ years as an advertising agency account leader in New York City and her prior years as a teacher and counselor. Laurie is now a Director in CPD and oversees relationships with 300+... View Details

Keywords: Consumer Products; Entrepreneurship; Hospitality; Retail

October 2020 (Revised March 2021)
Case

Pete Carroll: Building a Winning Organization through Purpose, Caring, and Inclusion

By: Ranjay Gulati, Matthew Breitfelder and Monte Burke

Competing at the highest levels of the National Football League (NFL) requires tremendous skill, dedication and persistence. The most successful coaches in the NFL know how to draw out a higher level of performance and consistency from their players. This is typically... View Details

Keywords: National Football League; Leadership Style; Organizational Culture; Mission and Purpose; Relationships; Performance; Success; Sports; Sports Industry