Churn - Publications - Faculty & Research

18 Sep 2017
Blog Post

Applying HBS Lessons in an African Context

example, in my first semester Technology and Operations Management class where we studied a New Zealand yacht racing case, I used my experience from doing a churn reduction model for a South African Telecom operator to recommend whether... View Details

01 Sep 2018
News

Turning Point: Power Outlet

officer in Baton Rouge, Louisiana. There had been a number of other police killings of black males leading up to that point, including Eric Garner and John Crawford, as well as 12-year-old Tamir Rice. I flew home to New York and went to bed with those disturbing,... View Details

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and colleagues. Managing View Details

Keywords: by Staff

18 Sep 2019
News

Level Up

industry, suddenly ripe for disruption,” she says. Ruggiero cofounded the Sports Innovation Lab in late 2016, determined to ready the industry for the revolution. The lab is a research firm, but it’s not churning out quarterly white... View Details

Keywords: Paul Flannery and Dan Morrell; illustrations by Matt Chinworth

01 Mar 2019
News

The Blue-Green Revolution

temperatures are to be found. The ponds could even be parked next to heavy CO2 emitters like cement factories and power plants so that the organisms can suck up excess carbon while churning out clean, renewable biocrude. Breakthroughs in... View Details

Keywords: Alexander Gelfand; illustration by Eric Nyquist

30 Apr 2008
Sharpening Your Skills

Sharpening Your Skills: Brand Management

writer James Patterson, who determines what his customers wants to read, then systematically churns it out in volume. Key concepts include: Patterson regularly outsells other "brand-name authors" such as Stephen King by simply publishing... View Details

Keywords: by Staff; Sports; Publishing; Auto

01 Oct 1996
News

Starting Now — Bruce Wasserstein (MBA 1971)

ultimate point of crisis." His opponent in those days was often his sister, Wendy, who herself emerged from the creative Wasserstein family milieu to become a Pulitzer Prizewinning playwright, churning out Broadway hits such as Isn't It... View Details

Keywords: Marguerite Rigoglioso, with Elizabeth McNair

18 Nov 2014
First Look

First Look: November 18

churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings determined that a 10% improvement to the Cinematch algorithm would decrease... View Details

Keywords: Sean Silverthorne

29 May 2013
Research & Ideas

Faculty Symposium Showcases Breadth of Research

original employment—but that doesn't mean they don't dramatically shake up thousands of lives. "The one thing that's clear is that there's a lot more churn after the private equity guys come in," Lerner said. "There are a... View Details

Keywords: by Carmen Nobel; Financial Services

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

unemployment. Luca believes that given the high amount of churn in the restaurant industry, it’s quite possible that employees who are left jobless from one restaurant that shuts down often find work at other places. “While there’s still... View Details

Keywords: by Dina Gerdeman; Food & Beverage

01 Jan 2002
News

Orin C. Smith (MBA '67)

looks pretty tranquil," he says. "But there's a lot of churning going on below the surface. To grow a company as rapidly as we have is unusual, particularly when you consider the fact that our average transaction is less than four... View Details

09 Jan 2014
Research & Ideas

The Entrepreneurs Who Invented Economic Forecasting

In the severe economic, social, and scientific turbulence churning at the dawn of the twentieth century, people were eager for any semblance of stability and predictability. From this need for certainty emerged a group of entrepreneurs... View Details

Keywords: by Sean Silverthorne

Blog

Emerging from the Pandemic: Insights from South Asia and ASEAN

with about 65% of the population under the age of 35. Like other places in the world, the pandemic caused a big churn in the job market, with people changing jobs and taking on new roles. That generates a significant need for leadership... View Details

19 Apr 2011
First Look

First Look: April 19

Churn Through Greater CHI F. Asís Martínez-Jerez, Thomas Steenburgh, Jill Avery, and Lisa BremHarvard Business School Case 110-052 HubSpot, a web marketing startup, is under pressure from VCs to rapidly acquire new customers and to... View Details

Keywords: Sean Silverthorne

01 Jan 2003
News

Charles O. Rossotti, MBA 1964

me to bring about fundamental change." The agency Rossotti took over had 102,000 employees who annually collected $1.5 trillion in taxes, processed a billion documents, and churned out 80 million refunds. Amid so many transactions,... View Details

11 Aug 2009
First Look

First Look: August 11, 2009

their size in their fourth year, while churning entrants were no larger. Our results suggest that the banking deregulations had two distinct effects on the product market. On the one hand, they allowed entrants to compete more effectively... View Details

Keywords: Martha Lagace

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining indirect revenue from a reduction in customer View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

01 Jun 2010
News

Rethinking the MBA

there’s an urgent need to rethink the MBA. Garvin: Simply because MBAs are being churned out in large numbers doesn’t mean that we have the ideal combination of course offerings or that we prepare students as well as possible for the... View Details

Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information

28 Oct 2008
First Look

First Look: October 28, 2008

story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that creative destruction requires many business failures along with the few great successes. The successes are very... View Details