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  • 03 Jan 2017
  • Working Paper Summaries

Meet the Oligarchs: Business Legitimacy, State Capacity and Taxation

Keywords: by Rafael Di Tella, Juan Dubra, and Alejandro Lagomarsino
  • 11 Jan 2013
  • News

Your Body Language Shapes Who You Are

  • December 2020
  • Case

Urban Company

By: Krishna G. Palepu
Urban Company is an India-based market platform that helps customers book home services and at home beauty services. The company differentiated itself by investing heavily in building customer trust. Rather than merely positioning itself as a lead generating... View Details
Keywords: COVID-19 Pandemic; Entrepreneurship; Digital Platforms; Emerging Markets; Strategy; Service Delivery; Trust; Technology Industry; Service Industry; India
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  • 28 May 2019
  • Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

reputation. Investors trust that they will provide effective monitoring, and auditors exist because of that trust. But the audit firms are large organizations and the work is complex. Mistakes happen and cause us to lose that trust. The... View Details
Keywords: by Martha Lagace; Financial Services; Accounting
  • October 2010 (Revised November 2010)
  • Supplement

DLA Piper and Christie's International (B)

By: Robert G. Eccles and Dilyana Karadzhova
Nigel Knowles, joint CEO and Managing Partner of international law firm DLA Piper, responds to Christie's complaint that the relationship between the two organizations has major shortcomings and needs to be improved or will otherwise be terminated. A number of actions... View Details
Keywords: Law; Leadership Style; Organizations; Relationships; Trust; Attorney and Client Relationships; Legal Services Industry
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  • March 2010 (Revised August 2010)
  • Supplement

Systems Infrastructure at Google (B)

By: Linda A. Hill and Emily Stecker
This case is a thick description of how a Senior Vice President of Engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's use of encouraging two teams of engineers to develop competing... View Details
Keywords: Innovation Leadership; Infrastructure; Management Teams; Leadership Development; Information Technology Industry
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  • 17 Aug 2021
  • Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

Lillo of Swiss Reinsurance Company. To get consumers to sign onto the technology, the industry must instill trust by focusing on programming the cars to behave with the “common sense” human drivers tend to apply when navigating complex or... View Details
Keywords: by Michael Blanding; Auto
  • 04 Jun 2024
  • Research & Ideas

Navigating Consumer Data Privacy in an AI World

Harnessing customer data well is central to any modern business, as is earning consumers’ trust that their information will stay private. With data breaches growing more common, regulations are tightening across the globe to bolster... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 06 Oct 2015
  • First Look

October 6, 2015

better understanding of the impact of digital technology on economic activity, and Economic Analysis of the Digital Economy brings together leading scholars to explore this emerging area of research. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • April 2013
  • Article

Making a Difference Matters: Impact Unlocks the Emotional Benefits of Prosocial Spending

By: Lara B. Aknin, Elizabeth W. Dunn, Ashley V. Whillans, Adam M. Grant and Michael I. Norton
When does giving lead to happiness? Here, we present two studies demonstrating that the emotional benefits of spending money on others (prosocial spending) are unleashed when givers are aware of their positive impact. In Study 1, an experiment using real... View Details
Keywords: Prosocial Spending; Prosocial Impact; Subjective Well Being; Donations; Happiness; Philanthropy and Charitable Giving
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  • November 2015
  • Article

The Highest Form of Intelligence: Sarcasm Increases Creativity for Both Expressers and Recipients

By: Li Huang, F. Gino and Adam D. Galinsky
Sarcasm is ubiquitous in organizations. Despite its prevalence, we know surprisingly little about the cognitive experiences of sarcastic expressers and recipients or their behavioral implications. The current research proposes and tests a novel theoretical model in... View Details
Keywords: Creativity; Cognition and Thinking
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  • January 22, 2020
  • Article

Making Honest Conversations the Norm

By: Michael Beer
Much admired companies like Boeing and Wells Fargo sacrifice their competitive advantage. Some make huge ethical blunders. As a result, shareholders suffer huge losses in value while employees, customers, and society lose trust and confidence in the institution. Based... View Details
Keywords: Honesty; Interpersonal Communication; Framework; Organizational Culture; Trust; Performance Effectiveness
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  • 2021
  • Article

Helping and Happiness: A Review and Guide for Public Policy

By: Lara B. Aknin and Ashley V. Whillans
Perhaps one of the most reaffirming findings to emerge over the past several decades is that humans not only engage in generous behavior, they also appear to experience pleasure from doing so. Yet not all acts of helping lead to greater happiness. Here, we review the... View Details
Keywords: Generosity; Helping; Behavior; Motivation and Incentives; Happiness; Policy
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    Ramon Casadesus-Masanell

    Ramon Casadesus-Masanell is the Herman C. Krannert Professor of Business Administration at the Harvard Business School. He joined HBS in 2000 where he has taught the required MBA Strategy course, an elective course on Competing Business Models, and Ph.D. courses on... View Details

    Keywords: apparel; energy; paper; semiconductor; software
    • 2023
    • Working Paper

    The Market for Healthcare in Low Income Countries

    By: Abhijit Banerjee, Abhijit Chowdhury, Jishnu Das, Jeffrey Hammer, Reshmaan Hussam and Aakash Mohpal
    Patient trust is an important driver of the demand for healthcare. But it may also impact supply: doctors who realize that patients may not trust them may adjust their behavior in response. We assemble a large dataset that assesses clinical performance using... View Details
    Keywords: Health Care and Treatment; Quality; Developing Countries and Economies; Trust
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    • 14 Feb 2012
    • First Look

    First Look: February 14

    and the fluidity of most work structures mean that it's not really about creating effective teams anymore, but instead about leading effective teaming. Teaming shows that organizations learn when the flexible, fluid collaborations they... View Details
    Keywords: Carmen Nobel
    • 07 Jul 2017
    • News

    New Managers Should Focus on Helping Their Teams, Not Pleasing Their Bosses

    • 21 May 2013
    • First Look

    First Look: May 21

    intensive industries. We also find that leading firms will be more attracted to pools of labor, suppliers, and potential knowledge spillovers when their own contributions are less fungible and cannot be easily leveraged for strategic... View Details
    Keywords: Sean Silverthorne
    • 02 Aug 2020
    • News

    What Sets Some Companies Apart in the Current Crisis

    • 17 Apr 2007
    • First Look

    First Look: April 17, 2007

    policies that promote localism. Download the paper: http://www.hbs.edu/research/pdf/07-062.pdf The Speed of New Ideas: Trust, Institutions and the Diffusion of New Products Authors:Felix Oberholzer-Gee and Victor Calanog Abstract Trust in... View Details
    Keywords: Martha Lagace