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- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
explain how we have arrived at this point, he says: Businesses everywhere are short staffed, and call volumes are at record levels, so the human-to-call ratio doesn’t work in the customer’s favor. Plus, with wages as high as they are, staffing the View Details
- 01 Mar 2009
- News
Your Taxi Is Waiting
business team needing to travel from Boston to Syracuse, New York, for example, could simply phone in the night before and book a nonstop sixty-minute flight for not much more than the cost of last-minute business-class tickets on a... View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
objective was met. Our space research gave rise to Silicon Valley, and U.S. industrial strength was enhanced by technology innovation derived from products created for our satellite program. By 1980, however, Europe, helped by the... View Details
Keywords: Byron Wien; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 01 Jun 2008
- News
A Binary Formula
through colloquia like this and through Executive Education programs. I think it’s critically important for HBS and for the country to grow leaders who are fluent in the language of technology and knowledgeable about the challenges facing leaders in those businesses.”... View Details
- 01 Sep 2010
- News
Becoming a VC Insider
industry that is well known but not well understood. Bussgang should know the material: He is general partner at Flybridge Capital Partners in Boston and currently an Entrepreneur-in-Residence at HBS. The book explains the different ways... View Details
- 09 Jul 2019
- News
The Road to Impact
cell phone and speakers to teach English to her class. During planned pauses, the instructor engaged students in exercises related to the lesson. “I was just blown away how this technology enables the... View Details
- 01 Dec 2004
- News
A Life by Design
As a girl growing up in Riverdale, New York, Ivy Ross (PMD 68, 1994) was surrounded by modern design — and disliked it. The home she lived in and the furniture she sat on reflected the avant-garde sensibilities of her father, an View Details
- 01 Dec 2018
- News
Case Study: Your Data, Your Health
during a Blavatnik Fellowship in Life Science Entrepreneurship at HBS. The startup employs a system for collecting reproductive cell samples from a tampon, which the customer sends to the lab for genomic analysis. The lab then provides... View Details
Keywords: Jen McFarland Flint
- 16 Dec 2020
- News
A Creator in the Era of Disruption
of his native Indonesia. The first iteration of the company was a network of community leaders who sold “top-up”—or these additional cell phone minutes. The top-up industry was... View Details
- 08 May 2012
- News
Screen Saver
mission around film and education,” Apkon says in a phone interview. “The nature of literacy changes based on how we communicate, and the vast majority of information these days is delivered through visual media. In the past decade, it’s... View Details
- 01 Jun 2006
- News
One-on-One with Tom Oreck
you do first? The first thing we did was try to find our people. And of course, one of the problems was that cell phones didn’t work. So we immediately set up an 8 a.m. company-wide conference call on an 800... View Details
- 01 Sep 2024
- News
Next Level
underdog to one of the big-three American cell carriers. All of this experience prepared Bond to take on the role she accepted last October: president of Xbox. It was a historic moment for the diversity of the gaming View Details
- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
phone bills at home. Major organizations will be essentially ready. I do expect a period of transition and inconvenience such as we are now experiencing at times with credit cards. And government agencies must work to catch up if they are... View Details
- 01 Jun 2004
- News
The Sky’s the Limit
he recalls. “What I kept thinking about was that I absolutely love flying.” So Hamilton set about figuring out a way to get into the aviation industry and make a living. He renewed his pilot’s license, bought a Diamond Star four-seater... View Details
- 19 Oct 2011
- News
A Good Look
expected to reach $6.7 billion in sales in 2015.) “Everything we’re making is plant-based,” explains Levy in a phone interview from Kemin’s headquarters in Des Moines, Iowa. “FloraGLO Lutein is a natural antioxidant from marigold extract.... View Details
- 01 Dec 1998
- News
Africa's Way
Communications Group) has secured $37 million in financing to support wireless communication programs in underdeveloped regions, including sub-Saharan Africa. "We are currently setting up voicemail through wireless public pay phones at... View Details
Keywords: Susan Young and Garry Emmons
- 01 Jun 2000
- News
The Business of Biotech
is not a postdoc lab, this is a business. It's not enough just to do the experiment; somebody's got to take the ball and run with it." Lately, competition in the biotech industry has become more heated than ever, as a steadily increasing... View Details
Keywords: Julia Hanna
- 01 Jun 2003
- News
Up Against The Firewall
else’s problem — until now. A phone call from the IT department reports that your company’s computer systems have been accessed by an intruder. Troves of business and financial data, your customers’ as well as your own, have been... View Details
- 01 Sep 2011
- News
‘Green’ Trailblazers
services, and finance company dedicated to innovation in energy, health, transportation,, and infrastructure Scott Jacobs (MBA 2007) McKinsey & Company’s Global Cleantech Practice San Francisco, CA Cleantech consulting Michael Liebreich (MBA 1990) Bloomberg New Energy... View Details
- 01 Mar 2009
- News
Damon Silvers
any student support for the employees, and the employees themselves were thrilled.” Twenty-five years later, he frequently testifies before Congress on behalf of labor’s agenda. Between staff phone calls, an unflappable Silvers weighed in... View Details