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  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

average quality) or on its costs (lower quantity). Download the paper: http://www.hbs.edu/research/pdf/09-094.pdf Traveling Agents: Political Change and Bureaucratic Turnover in India (revised) Authors:Lakshmi Iyer and Anandi Mani... View Details
Keywords: Martha Lagace
  • 09 Feb 2016
  • First Look

February 9, 2016

turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as $300,000. Moreover, these figures do not reflect the lost sales while a... View Details
Keywords: Sean Silverthorne
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