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      • 24 Nov 2021
      • Interview

      Best Buy: Hubert Joly

      By: Guy Raz and Hubert Joly
      In 2012, to say there was a crisis at Best Buy—is an understatement. In January, Forbes published an article with the headline: WHY BEST BUY IS GOING OUT OF BUSINESS.
      Then, in March, the company reported a loss of $1.7 billion dollars, and in April, the CEO... View Details
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      "Best Buy: Hubert Joly." Wisdom from the Top (podcast), National Public Radio (NPR), November 24, 2021. (Interview with Guy Raz.)
      • November 15, 2021
      • Article

      What Do Black Executives Really Want?

      By: Frank Cooper III and Ranjay Gulati
      Recruiting and retaining Black talent is a priority for many organizations. Most are committed to and investing in diversity, equity, and inclusion (DEI). And yet, according to interviews and focus groups with Black executives working in a variety of blue-chip... View Details
      Keywords: Black Executives; Selection and Staffing; Retention; Race; Organizational Culture; Change Management
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      Cooper, Frank, III, and Ranjay Gulati. "What Do Black Executives Really Want?" Harvard Business Review (website) (November 15, 2021).
      • Article

      Agility Hacks

      By: Amy C. Edmondson and Ranjay Gulati
      In the past 20 years, the agile approach to improving products, services, and processes has swept the business world. Rooted in software development, agile has spread to many other functions, and some companies have turned much of their organization, including the... View Details
      Keywords: Agile Practices; Agile Project Management; Projects; Management Practices and Processes; Groups and Teams; Innovation Strategy
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      Edmondson, Amy C., and Ranjay Gulati. "Agility Hacks." Harvard Business Review 99, no. 6 (November–December 2021).
      • Article

      B Corps: Can It Remake Capitalism in Japan?

      By: Geoffrey Jones
      This article examines the B Corporation movement that originated in the United States in 2006. The founders sought to create a new type of company whose governance structure mandated them to consider financial, social and environmental performance. A certification... View Details
      Keywords: Corporate Responsibility; Sustainability; B Corporations; Stakeholder Capitalism; Governance; Organizational Structure; Corporate Social Responsibility and Impact; Japan
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      Jones, Geoffrey. "B Corps: Can It Remake Capitalism in Japan?" Keizaikei [Kanto Gakuin Journal of Economics and Management] 284 (November 2021): 1–12.
      • Article

      Drive Innovation with Better Decision-Making

      By: Linda A. Hill, Emily Tedards and Taran Swan
      Despite their embrace of agile methods, many firms striving to innovate are struggling to produce breakthrough ideas. A key culprit, according to the authors, is an outdated, inefficient approach to decision-making. Today’s discovery-driven innovation processes involve... View Details
      Keywords: Innovation and Invention; Decision Making; Decision Choices and Conditions; Organizational Change and Adaptation
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      Hill, Linda A., Emily Tedards, and Taran Swan. "Drive Innovation with Better Decision-Making." Harvard Business Review 99, no. 6 (November–December 2021): 70–79.
      • Fall 2021
      • Article

      Emboldening and Contesting Gender and Skin Color Stereotypes in the Film Industry in India, 1947–1991

      By: Sudev Sheth, Geoffrey Jones and Morgan Spencer
      This article examines how the film industry influenced prevailing gender and skin color stereotypes in India during the first four decades after Independence in 1947. It shows that Bollywood, the mainstream cinema in India, shared Hollywood's privileging of paler skin... View Details
      Keywords: Bollywood; Film Industry; Hollywood; Tamil Cinema; Male Gaze; Stereotypes; Social Impact; Gender; Race; Ethnicity; Film Entertainment; Motion Pictures and Video Industry; India; United States
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      Sheth, Sudev, Geoffrey Jones, and Morgan Spencer. "Emboldening and Contesting Gender and Skin Color Stereotypes in the Film Industry in India, 1947–1991." Business History Review 95, no. 3 (Fall 2021): 483–515.
      • Article

      Fighting Bias on the Front Lines

      By: Alexandra C. Feldberg and Tami Kim
      Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
      This article presents research... View Details
      Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation
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      Feldberg, Alexandra C., and Tami Kim. "Fighting Bias on the Front Lines." Harvard Business Review 99, no. 6 (November–December 2021): 90–98.
      • Article

      No Team is an Island: How Leaders Shape Networked Ecosystems for Team Success

      By: Inga Carboni, Robert Cross and Amy C. Edmondson
      Today’s organizations rely on networks of dynamic systems of “agile” teams to get work done. Teams are distributed, transient, and loosely bounded in service of responsiveness and innovation. The key to this new way of doing work is managing the networked ecosystem in... View Details
      Keywords: Cross-functional Teams; Teams; Interviews; Leadership; Groups and Teams; Networks
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      Carboni, Inga, Robert Cross, and Amy C. Edmondson. "No Team is an Island: How Leaders Shape Networked Ecosystems for Team Success." California Management Review 64, no. 1 (November 2021): 5–28.
      • November 2021
      • Article

      The Nixon Doctrine and the Making of Authoritarianism in Island Southeast Asia

      By: Mattias Fibiger
      This article argues that the Nixon Doctrine was an instrument of authoritarianization in island Southeast Asia. It traces the formulation of the Nixon Doctrine and its implementation through foreign aid decisions, revealing that President Richard Nixon and his chief... View Details
      Keywords: Diplomacy; Foreign Aid; Authoritarianism; Geopolitics; Nixon; International Relations; Policy; History; Southeast Asia; United States
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      Fibiger, Mattias. "The Nixon Doctrine and the Making of Authoritarianism in Island Southeast Asia." Diplomatic History 45, no. 5 (November 2021): 954–982.
      • 4 Oct 2021
      • Other Presentation

      Amy Edmondson, Professor Leadership & Management at Harvard

      By: Amy C. Edmondson and Guy Bloom
      Amy C. Edmondson is an American scholar of leadership, teaming, and organizational learning. She is currently the Novartis Professor of Leadership at Harvard Business School. Amy is the author of seven books and more than 75 articles and case studies.
      She is... View Details
      Keywords: Psychological Safety; Leadership; Organizations; Performance Effectiveness
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      "Amy Edmondson, Professor Leadership & Management at Harvard." Leadership Bites (podcast), October 4, 2021.
      • October 1, 2021
      • Article

      An Evaluation of Cross-efficiency Methods: With an Application to Warehouse Performance.

      By: B.M. Balk, M.R. De Koster, Christian Kaps and J.L. Zofio
      Cross-efficiency measurement is an extension of Data Envelopment Analysis that allows for tie-breaking ranking of the Decision Making Units (DMUs) using all the peer evaluations. In this article we examine the theory of cross-efficiency measurement by comparing a... View Details
      Keywords: Efficiency Analysis; Performance Benchmarking; Warehousing; Analytics and Data Science; Performance Evaluation; Measurement and Metrics; Mathematical Methods
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      Balk, B.M., M.R. De Koster, Christian Kaps, and J.L. Zofio. "An Evaluation of Cross-efficiency Methods: With an Application to Warehouse Performance." Art. 126261. Applied Mathematics and Computation 406 (October 1, 2021).
      • October 2021
      • Article

      Can Self-Regulation Save Digital Platforms?

      By: Michael A. Cusumano, Annabelle Gawer and David B. Yoffie
      This article explores some of the critical challenges facing self-regulation and the regulatory environment for digital platforms. We examine several historical examples of firms and industries that attempted self-regulation before the Internet. All dealt with similar... View Details
      Keywords: Self-regulation; Government Regulation; Digital Platforms; Governing Rules, Regulations, and Reforms
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      Cusumano, Michael A., Annabelle Gawer, and David B. Yoffie. "Can Self-Regulation Save Digital Platforms?" Industrial and Corporate Change 30, no. 5 (October 2021): 1259–1285.
      • 2 Sep 2021
      • Interview

      Amy Edmondson

      By: Amy C. Edmondson and Deepak Jayaraman
      Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School. Amy has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #3 in 2019. She studies teaming,... View Details
      Keywords: Psychological Safety; Organizational Culture; Communication; Performance Effectiveness
      Citation
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      "Amy Edmondson." Episode 78. Play to Potential (podcast), September 2, 2021.
      • Article

      Business Investment in Education in Emerging Markets Since the 1960s

      By: Valeria Giacomin, Geoffrey Jones and Erica Salvaj
      This article examines non-profit investments by business in education in emerging markets between the 1960s and the present day. Using a sample of 110 interviews with business leaders from an oral history database, the study shows that more than three-quarters of such... View Details
      Keywords: Economic History; Oral History; Education; Philanthropy and Charitable Giving; Business History; Emerging Markets; Reputation; Corporate Social Responsibility and Impact; Education Industry; Africa; Asia; Latin America; Middle East; India; Chile; Colombia; Sri Lanka; Kenya
      Citation
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      Giacomin, Valeria, Geoffrey Jones, and Erica Salvaj. "Business Investment in Education in Emerging Markets Since the 1960s." Business History 63, no. 7 (September 2021): 1113–1143.
      • Article

      Unconscious Bias Training That Works

      By: Francesca Gino and Katherine Coffman
      To become more diverse, equitable, and inclusive, many companies have turned to unconscious bias (UB) training. By raising awareness of the mental shortcuts that lead to snap judgments—often based on race and gender—about people’s talents or character, it strives to... View Details
      Keywords: Implicit Bias; Social Integration; Empathy; Prejudice and Bias; Employees; Training; Attitudes; Behavior; Organizational Change and Adaptation
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      Gino, Francesca, and Katherine Coffman. "Unconscious Bias Training That Works." Harvard Business Review 99, no. 5 (September–October 2021): 114–123.
      • August 2021
      • Case

      Danone S.A.: Becoming a Mission-Driven Company (A)

      By: Benjamin C. Esty and Emilie Billaud
      Emmanuel Faber became CEO of Danone SA, the French food and beverage company, in 2014. Right from the start, he ran the company with a dual commitment to both profit and purpose (i.e., ESG objectives). In fact, in 2018, he said, “It’s time to make sustainable business... View Details
      Keywords: Business and Stakeholder Relations; Corporate Governance; Leadership; Corporate Social Responsibility and Impact; Mission and Purpose; Environmental Sustainability; Goals and Objectives; Consumer Products Industry; Food and Beverage Industry; France; Europe
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      Esty, Benjamin C., and Emilie Billaud. "Danone S.A.: Becoming a Mission-Driven Company (A)." Harvard Business School Case 722-354, August 2021.
      • Article

      Making Small Farms More Sustainable—and Profitable

      By: Lino Dias, Robert S. Kaplan and Harmanpreet Singh
      Smallholder farms provide a large proportion of food supply in developing economies, but 40% of these farmers live on less than U.S.$2/day and their deforestation produces environmental degradation. With a rapidly growing global population, it is imperative to improve... View Details
      Keywords: Small Farms; Sustainable Agriculture; Agribusiness; Developing Countries and Economies; Environmental Sustainability
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      Dias, Lino, Robert S. Kaplan, and Harmanpreet Singh. "Making Small Farms More Sustainable—and Profitable." Harvard Business Review Digital Articles (August 24, 2021).
      • 6 Jul 2021
      • Interview

      Best Buy's Hubert Joly on Walking the Talk of Stakeholder Capitalism

      By: Hubert Joly and Alison Beard
      Hubert Joly, former chairman and CEO of Best Buy, says that now is the time for companies to get serious about operating to benefit not just shareholders but also employees, customers and broader society. In the face of environmental crisis, racial turmoil, and rising... View Details
      Keywords: Stakeholder Capitalism; Business and Stakeholder Relations; Mission and Purpose; Leadership; Corporate Social Responsibility and Impact
      Citation
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      "Best Buy's Hubert Joly on Walking the Talk of Stakeholder Capitalism." Episode 808, HBR IdeaCast (podcast), Harvard Business Review Group, July 6, 2021. (Interview with Alison Beard.)
      • July 19, 2021
      • Article

      Do Most Family Businesses Really Fail by the Third Generation?

      By: Josh Baron and Rob Lachenauer
      Perhaps the most commonly-cited statistic about family businesses is their failure rates. Most articles or speeches about family businesses start with some version of the “three-generation rule,” which suggests that most don’t survive beyond three generations. But that... View Details
      Keywords: Family Business; Success; Perception
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      Baron, Josh, and Rob Lachenauer. "Do Most Family Businesses Really Fail by the Third Generation?" Harvard Business Review (website) (July 19, 2021).
      • July–August 2021
      • Article

      SPACs: What You Need to Know

      By: Max Bazerman and Paresh Patel
      Special purpose acquisition companies, or SPACs, have been around in various forms for decades, but during the past two years they’ve taken off in the United States. In 2019, 59 were created, with $13 billion invested; in 2020, 247 were created, with $80 billion... View Details
      Keywords: Special Purpose Acquisition Companies; SPACs; Mergers and Acquisitions; Going Public; Investment
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      Bazerman, Max, and Paresh Patel. "SPACs: What You Need to Know." Harvard Business Review 99, no. 4 (July–August 2021): 102–111.
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