Filter Results:
(96)
Show Results For
- All HBS Web
(96)
- News (46)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
Show Results For
- All HBS Web
(96)
- News (46)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
←
Page 5 of 96
Results
- 29 Oct 2000
- Research & Ideas
The Entrepreneurial Venture: A Conversation
customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a follow-up letter of apology from me and included a discount... View Details
Keywords: by Susan Young
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
again, no one apologizes for this-is that patients can't choose their caregivers. They will get a Mayo Clinic diagnosis, and they will get it quickly, but it may not be a diagnosis from a specific, renowned doctor X. The system has been... View Details
- 06 Dec 2018
- News
Cold Call Horror Stories
apologized and he said he wanted to warm call me. The case was about an industry I’d worked in, and he knew that, and he thought this was an opportunity to get me to say something to bring me in. And because he came in late, he didn’t get... View Details
- 01 Sep 2012
- News
What’s the Big Idea?
January. “I hope women and men will take it,” he says. —JH Spotlighting Inequality Michael Norton “It’s not only what they don’t know that gets ’em into trouble, it’s what they know for sure that just ain’t so.” This aphorism (with View Details
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
about when to use soft versus hard negotiation approaches, two of the notable lessons that arise are (i) the role of apologies after misusing power and (ii) how even “using one’s power for good” can translate into paternalistic outcomes.... View Details
Keywords: Sean Silverthorne
- 02 Feb 2016
- First Look
February 2, 2016
relationships with customers, the Bansals immediately drafted an apology and terminated the seller's agreement with Flipkart. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516017-PDF-ENG Harvard Business School Case 516-049... View Details
Keywords: Sean Silverthorne
- 30 Jul 2024
- News
Reddit’s Rise
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. When Jen Wong (MBA 2004) joined Reddit as COO in 2018, the user-generated content site wasn’t exactly a burning building...but it might have been... View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
who are no strangers to violent protests, mocked the ruckus with the Twitter hashtag #angrybird in reference to violence meted out by drivers from the dominant taxi company, Blue Bird. The company apologized and atoned with free trips... View Details
- 17 Apr 2019
- News
Give It to Me Straight
direction on caring personally and moving up to radical candor, we move the wrong direction on challenging directly, and we wind up in the worst place of all, manipulative insincerity. This is where the false apology creeps in. This is... View Details
- 06 Dec 2021
- News
Rescue & Recovery
Tuesday tumbled into Wednesday, CEO Neal Keny-Guyer hosted a town hall meeting; apologies were issued. Jacobs remembers the week as “unlike anything I’ve experienced,” he says. “On Thursday, what felt like all of the employees at our... View Details
- 19 Jun 2017
- News
Can Neuroscience Find You the Perfect Job?
where's the clicker for the presentation slides? And I'm like, well, I'm not with the event. I'm following you as a speaker. Again, people don't realize this, and they don't-- and then they'll come and apologize to me afterwards, and... View Details
- 01 Dec 2012
- News
From Where We Stand
Choose a career that feeds your soul and your mind. Embrace your career and proceed with passion. Build relationships with everyone, regardless of job responsibility, gender, age, race, etc. Engage with integrity at all times. Feel comfortable View Details