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Show Results For
- All HBS Web
(180)
- News (55)
- Research (104)
- Multimedia (1)
- Faculty Publications (49)
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
business model for small independents is often elusive. So when a crisis of the magnitude of the COVID-19 global pandemic forces restaurants to close, and their revenue drops to zero overnight, things get particularly dire. Unlike the oligopolistic View Details
- 30 Mar 2010
- First Look
First Look: March 30
Peter Tufano Abstract We use a unique, nationally representative cross-national dataset to document the reduction in individuals' usage of routine non-emergency medical care in the midst of the economic crisis. A substantially larger fraction of View Details
Keywords: Sean Silverthorne
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
customer’s champion and own the problem. “We landed after a delayed 12-hour flight and learned that our connecting flight was gone. Our expectations were low because we flew on a mileage ticket from American Express. The View Details
- 09 Mar 2022
- Research & Ideas
War in Ukraine: Soaring Gas Prices and the Return of Stagflation?
multinational firms from IKEA to Netflix have curtailed or suspended operations in the country, and many airlines and shipping companies have severed links connecting people and goods, as western nations impose tough sanctions and... View Details
- 19 Oct 2010
- First Look
First Look: October 19, 2010
charitable giving, crowding out intrinsic motivations to give by corrupting a purely social act with economic considerations. Purchase the Book: http://www.psypress.com/the-science-of-giving-9781848728851 Americans Do I.T. Better: U.S.... View Details
Keywords: Sean Silverthorne
- Web
The 20th Century Zeitgeist - Leadership
each coming into play to a varying degree at different times. The best leaders can sense the winds of change and adapt with the times. Great American Business Leaders: 1910s 1920s 1930s 1940s 1950s 1960s 1970s 1980s 1990s the 20 th... View Details
- Web
Winners & Runners-Up | New Venture Competition
Insurance offers American drivers a new choice in auto insurance. YouTea! Alex Herzlinger Tina Wu Nimmi Roche Ashkan Kamali Business Track Runner-Up YouTea! delivers an over the counter solution to a prevalent women's health problem.... View Details
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
the information age. The jobs of the CTO and CIO are and will be of unparalleled importance in the decades ahead. Max Hopper of American Airlines and Paul Strassmann of Kraft and NASA are not the last of a... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
movies. Another success is how airlines have trained us all to take part in cleaning the plane before landing. During the final approach, a flight attendant asks over the P.A. that we pass our trash and unused items to a crew member in... View Details
Keywords: by Dina Gerdeman
- Web
Charts & Statistics - Leadership
Great American Business Leaders of the 20th Century Charts & Statistics Birthplace Education Gender & Ethnicity Tenure Birthplace of Leaders Foreigners Gain CEO Access After Mid-Century Pre-1950 Founder 73% Family Business 2% Other CEO... View Details
- 13 Sep 2010
- Research & Ideas
The Consumer Appeal of Underdog Branding
Picture the Jamaican bobsled team going for the gold at the Winter Olympics. Or competitors in what seem fundamentally unbalanced battles: the Chicago Cubs versus the New York Yankees, Apple versus Microsoft, and Southwest Airlines versus... View Details
Keywords: by Martha Lagace
Cyrus R. Smith
Praised by his employees at American, Smith led the passenger transport revolution in the airline industry. Under Smith’s guidance, American became the first airline to use the... View Details
Keywords: Transportation
Jack Frye
58 minutes, a record at that time. In 1945, Frye gained authorization for Trans-World Airlines to begin flights to Europe, setting off a price war for European flights among the three major American... View Details
Keywords: Transportation
- 01 Mar 2014
- News
Feedback
they gave was of a European hospital that changed scheduling to be patient-centric. The entire patient experience was vastly improved and did not hurt the hospital's income. Other than the airline industry it is hard to find an industry... View Details
Keywords: Health, Social Assistance
- 01 Dec 2009
- News
Faculty Books
Leadership by Anthony J. Mayo, Nitin Nohria, and Mark Rennella (Palgrave Macmillan) This book examines the evolution of leadership through the story of the American airline industry. Early View Details
- 01 Jun 2017
- News
Ask the Expert: On the Fly
always been intriguing to me,” says Carty, which explains his five decades in the field—starting at Air Canada, moving on to American Airlines (where he served as chairman and CEO), and including board... View Details
Keywords: Julia Hanna
Robert L. Crandall
Crandall is credited with several innovations in the airline industry including introducing the original “Super Saver” fares, launching the first frequent flyer program, and developing the first yield management system for maximizing... View Details
Keywords: Transportation
- 08 Jun 2016
- Blog Post
Meet The Aerospace and Aviation Club
professional insights, personal stories, and advice for students considering entering these fields. During the 2015-2016 academic year, we hosted NASA astronaut Terry Virts, Turkish Airlines CEO Temel Kotil, former Boeing Chairman Jim... View Details
Keywords: Manufacturing
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
As a young man, Tim Brier was so smitten with flying that he used to take dates to watch planes land and take off when he was growing up in Staten Island, New York. It's not surprising, therefore, that he would later embark on a career in the View Details
Keywords: James E. Aisner
- 01 Jun 1997
- News
A Better Way to Go on Strike
W hen President Clinton imposed a cooling-down period in the American Airlines pilots' strike, he recognized that a strike would impose huge costs on those not involved in the labor dispute - from travelers... View Details