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  • All HBS Web  (481)
    • News  (144)
    • Research  (176)
    • Multimedia  (6)
  • Faculty Publications  (30)

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  • All HBS Web  (481)
    • News  (144)
    • Research  (176)
    • Multimedia  (6)
  • Faculty Publications  (30)
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  • 21 Jun 2022
  • HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

When COVID-19 forced companies to send employees home two years ago, newly remote workers largely reconnected on two collaboration apps: Slack and Microsoft Teams. The pandemic propelled Slack beyond its core following in the technology... View Details
Keywords: by Lane Lambert; Information Technology; Technology
  • 08 Feb 2023
  • Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

Before remote work became more common, teams were clearly defined, job descriptions identified workflow, and teams likely formed based on location, proximity to the work, or siloed function areas. "Cutting so many barriers has been... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

Ken Frazier right now? Ken Frazier: I have to tell you, it is incredibly hectic. The good news is my family is well. My children are well, my spouse is well. We had our 35th anniversary dinner last night. All of that is good, but I'm... View Details
Keywords: by Staff; Pharmaceutical
  • 16 Jun 2009
  • First Look

First Look: June 16

of 145 globally distributed members of nine project teams of an organization, we found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and non-native speakers. Although all team members spoke... View Details
Keywords: Martha Lagace
  • 14 Mar 2022
  • Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

In the early days of the COVID-19 pandemic, doctors faced unprecedented challenges. Vital supplies such as facemasks and cotton swabs were in short supply. New protocols had to be developed to isolate infected patients. Treating patients View Details
Keywords: by Michael Blanding; Health
  • 09 Aug 2021
  • Research & Ideas

OneTen: Creating a New Pathway for Black Talent

has exacerbated these disparities. According to McKinsey, 40 percent of Black K-12 students received no remote instruction during the most recent school year, and another 46 percent had only subpar remote... View Details
Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

and provided remote training to every employee to implement it. ItalGlassesCo’s communication strategy is not unidirectional. In mid-May, the company sent a survey to all employees to get feedback on i) how... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 02 Dec 2002
  • Research & Ideas

The Secret of How Microsoft Stays on Top

early 1990s to reflect the increasing use of networks. Then later in the 1990s, Microsoft once again began "re-architecting" its component base to facilitate the delivery of "Web services," applications that can be activated View Details
Keywords: by Sean Silverthorne
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

submitted, from managing a remote workforce to making decisions in the face of vast uncertainty. Not surprisingly, one significant challenge reported by many CEOs was how to position their company to survive, or even thrive, during the... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • 02 Aug 2021
  • Research & Ideas

What If Closing the Wage Gap Means Everyone Earns Less?

laws that seek to give workers more bargaining power by requiring companies to disclose employee salaries. However, opening up the books for all to see has put 2 to 3 percent less cash in workers’ pockets, at least in the US private... View Details
Keywords: by Avery Forman
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

US and Canadian stores, it also announced it had “committed to pay all Starbucks US and Canada retail partners for the next 30 days whether or not their store is closed, or they are otherwise unable, or even uncomfortable, coming to work.... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 25 Mar 2019
  • Research & Ideas

The Secret Life of Supply Chains

Like archaeologists digging on a remote hillside, business researchers have unearthed an important segment of the United States economy all but hidden from traditional innovation policy, yet accounting for... View Details
Keywords: by Michael Blanding; Manufacturing; Service
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

burned out. The virtual meeting that runs back-to-back has shed light on the need for mini-breaks and recovery time. The result of the remote work environment, in some industries, is that leaders believe that employees are accessible... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line... View Details
Keywords: by Jill Avery and Richard Edelman
  • 19 Aug 2021
  • Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

As organizations eagerly reopen their doors more than a year after the COVID-19 pandemic began, many will be surprised to watch their employees walk out—for good. Companies have been quick to set blanket policies that range from a full return to offices to fully View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

Michelle's story is a stark contrast and look forward to hearing her side of things. Next up for me this summer for physical books is my colleague Tsedal Neeley's Remote Work Revolution: Succeeding From Anywhere. As a longtime leader of... View Details
Keywords: by Kathryn Haviland
  • 21 Apr 2021
  • Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

social media and instantaneous communication Generational change as millennial and Gen Z workers with a more egalitarian, self-expressive style move into the workforce (and, at this point, into leadership roles: the oldest millennials are nearing 40) View Details
Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden
  • 29 Sep 2021
  • Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

entrepreneurs face when launching new products. Understanding what went wrong Wu and Peterson studied timelines from 314 entrepreneurs across 722 technology hardware projects from September 2010 through June 2019, all crowdfunded through... View Details
Keywords: by Rachel Layne
  • 05 Apr 2021
  • What Do You Think?

Why Can’t More Leaders Teach?

(Image credit: Harvard Business School) Some years ago at Harvard Business School, on classroom and office walls we posted a motto: “We all teach, we all learn, for life.” It was intended for faculty as well... View Details
Keywords: by James Heskett
  • 09 Jul 2024
  • Research & Ideas

Chance Encounters: What's at Stake in Return-to-Office Decisions

they know well; but I am not certain that they’ve really considered the alternatives and what workplace would fit into their broader strategy. And then you have other companies and executives that went remote during the pandemic and are... View Details
Keywords: by Jen McFarland Flint, HBS Alumni Bulletin
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