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Publications

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  • All HBS Web  (3,713)
    • People  (17)
    • News  (1,459)
    • Research  (1,475)
    • Events  (4)
    • Multimedia  (5)
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Show Results For

  • All HBS Web  (3,713)
    • People  (17)
    • News  (1,459)
    • Research  (1,475)
    • Events  (4)
    • Multimedia  (5)
  • Faculty Publications  (563)
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    Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

    The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased... View Details

    • 01 Jun 2014
    • News

    Taking the Lead in Support of HBS

    Angeles, CA "I support the School because I have benefited tremendously from what I learned at HBS about innovation and building businesses, especially from outstanding professors." —Jennifer Yan (MBA 2000)... View Details
    Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
    • 11 Feb 2016
    • Working Paper Summaries

    Do Interactions with Candidates Increase Voter Support and Participation? Experimental Evidence from Italy

    Keywords: by Vincent Pons; Public Administration; Public Administration
    • Web

    Baker Library Services - Alumni

    Finding industry overviews and company profiles Gathering articles on trends on a specific industry, topic or subject Identifying biographical information to support networking Remote View Details
    • 2013
    • Working Paper

    Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration

    By: Anita L. Tucker
    Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
    Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
    Citation
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    Tucker, Anita L. "Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration." Harvard Business School Working Paper, No. 13-044, November 2012. (Revised September 2013.)
    • 28 Sep 2015
    • News

    Harvard report: SLC becoming 'poster child' for collaborative student support

    • Web

    Support for Students with Disabilities | MBA

    Support for Students with Disabilities Assistance is available at HBS for students with disabilities, which may include mobility, vision, hearing, and other physical impairments or health conditions, as well... View Details
    • 2008
    • Working Paper

    Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality

    By: Alvin J. Silk and Charles King III

    This paper analyzes changes in concentration levels in the U.S. Advertising and Marketing Services (A&MS) industry using publicly released data that have been largely ignored in past discussions of the industrial organization of this industry, namely those available... View Details

    Keywords: Advertising; Mergers and Acquisitions; Revenue; Analytics and Data Science; Surveys; Marketing; Measurement and Metrics; Rank and Position; Competition; Service Industry; Service Industry; United States
    Citation
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    Silk, Alvin J., and Charles King III. "Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality." Harvard Business School Working Paper, No. 09-044, September 2008.
    • 2012
    • Working Paper

    Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

    By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
    The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
    Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
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    Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
    • 01 Apr 1999
    • News

    Alumni Career Services Update

    alumni use "But the most valuable service we provide is to support the incredible willingness of alumni to help each other," says Gardella. The online alumni directory, for instance, allows alumni to search... View Details
    Keywords: Eileen K. McCluskey
    • September–October 2013
    • Article

    Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

    By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
    The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
    Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
    Citation
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    Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science 24, no. 5 (September–October 2013): 1539–1557.
    • 2013
    • Case

    Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired

    By: Rosabeth M. Kanter, Juliane Calingo Schwetz and Patricia Bissett Higgins
    In July 2012, retired United States Army Major General Gale Pollock created Elevivo, a venture that worked on developing a comprehensive disease management software system to support the growing number of visually impaired individuals by providing them with tailored... View Details
    Keywords: Disease Management; Health; Health Care and Treatment; Education; Information Technology; Insurance; Entrepreneurship; Leadership; Information Technology Industry; Health Industry; United States
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    Kanter, Rosabeth M., Juliane Calingo Schwetz, and Patricia Bissett Higgins. "Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired." Harvard Business Publishing Case 314-029, 2013.
    • Web

    News - Research Computing Services

    Space Request Requirements 11 FEB 2025 We would like to inform you about new requirements for project space requests on the HBSGrid that are being implemented to ensure consistency with University policies and regulatory requirements,... View Details
    • 01 Dec 1999
    • News

    New Jakurski Chair Supports Research in Global Finance

    endow a chair at the School. After graduating from HBS as a Baker Scholar, he worked for a number of years at Unibanco, Brazil's third largest bank, including service as executive director. In 1983, he and... View Details
    • 24 Oct 2024
    • Research & Ideas

    With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support

    concerns about fairness, administrative logistics, and lost productivity, there are costs for failing to address the caregiving needs of employees, costs many companies don’t realize they’re paying. What are... View Details
    Keywords: by Christine Pazzanese, Harvard Gazette
    • 29 Jan 2024
    • Research & Ideas

    Do Disasters Rally Support for Climate Action? It's Complicated.

    Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details
    Keywords: by Rachel Layne
    • September 2013
    • Case

    Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired

    By: Rosabeth Moss Kanter, Juliane Calingo Schwetz and Patricia Bissett Higgins
    In July 2012, retired United States Army Major General Gale Pollock created Elevivo, a venture that worked on developing a comprehensive disease management software system to support the growing number of visually impaired individuals by providing them with tailored... View Details
    Keywords: United States; Health Care; Health Care Education; Insurance Companies; Disease Management; Technology; Military; Leadership Skills; Health; Health Care and Treatment; Education; Insurance; Information Technology; Entrepreneurship; Leadership; Information Technology Industry; Health Industry; United States
    Citation
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    Kanter, Rosabeth Moss, Juliane Calingo Schwetz, and Patricia Bissett Higgins. "Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired." Harvard Business School Case 314-029, September 2013.
    • Web

    Help - Research Computing Services

    regarding password resets and answers is found in this helpful document . When to Contact IT for Help VPN problems, questions about the network, and \\hbsfiles-related storage questions should be handled by... View Details
    • Web

    Case Services - Faculty & Research

    the staff on a more personal basis. Working at the Case Services Center The Case Services staff is comprised of individuals experienced in delivering high-touch, high-quality customer View Details
    • February 2016
    • Teaching Note

    Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired

    By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
    Following a successful military career as an Army Nurse, achieving rank as Major General, becoming the first female Acting Surgeon General of the Army, and the 22nd Chief of the Army Nurse Corps, Pollock developed a vested interest in improving the lives of the... View Details
    Keywords: Health
    Citation
    Related
    Kanter, Rosabeth M., Tessa Natanay Hamilton, and Ai-Ling Jamila Malone. "Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired." Harvard Business School Teaching Note 316-036, February 2016.
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