Access - Publications - Faculty & Research

predict the health care needs of patients, continually enhance patient outcomes, and drive transformative solutions to import community access to health care. For example, using patient data including emergency department visits and... View Details

Keywords: by Dina Gerdeman; Health; Technology

Forthcoming
Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell

Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details

Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry

Citation

Fast Answer

HBS Alumni access to the Stamps Reading Room

Can HBS alumni get a photo ID to enter the reading room? HBS Alumni are eligible for free lifetime physical access to the Stamps Reading Room after completing an application process. Two types of cards are available: Paper card:... View Details

Web

Access & Use Baker Library | Baker Library

Access & Use Baker Library Accessing Baker Library Baker Library’s Special Collections & Archives are open to all researchers , regardless of academic affiliation. For more information, visit our Special... View Details

29 Jun 2015
News

Consumer-centered Health Care Depends on Accessible Medical Records

Jun 19 2017
Testimonial

Gaining Access to a World of Digital Knowledge

April 2020 (Revised July 2022)
Teaching Plan

Gilead: Hepatitis C Access Strategy (A) and (B)

By: V. Kasturi Rangan

Teaching Plan for HBS Nos. 515-025 and 515-044. View Details

Citation

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18 Nov 2014
News

Creating access to capital for the Muslim community

Aamir Rehman (MBA 2004) helps institutions and Muslims around the world build wealth in ways that align with their personal beliefs and principals. (Published November 2014) View Details

Web

Harvard Business Review: Executive Education Access | Baker Library

Help Center Harvard Business Review: Executive Education Access Detailed directions on how Executive Education participants can access Harvard Business Review. HBS Executive Education participants can View Details

October 2022 (Revised September 2024)
Case

mPharma: Scaling Access to Affordable Primary Care in Africa

By: Regina E. Herzlinger and Ben Creo

mPharma hopes to scale up to create the largest pan-African healthcare company ever to provide much-needed primary care in retail pharmacies; a reliable, fairly priced supply of drugs; and micro-insurance for drugs. They must prioritize launching a telemedicine... View Details

Citation

Educators

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14 Dec 2010
Working Paper Summaries

Regulating for Legitimacy: Consumer Credit Access in France and America

Keywords: by Gunnar Trumbull

2010
Working Paper

Regulating for Legitimacy: Consumer Credit Access in France and America

By: J. Gunnar Trumbull

Theories of legitimate regulation have emphasized the role of governments either in fixing market failures to promote greater efficiency or in restricting the efficient functioning of markets in order to pursue public welfare goals. In either case, features of markets... View Details