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  • All HBS Web  (7,232)
    • People  (8)
    • News  (1,271)
    • Research  (5,427)
    • Events  (20)
    • Multimedia  (13)
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    Kris Johnson Ferreira

    Kris Ferreira is the Edgerley Family Associate Professor of Business Administration in the Technology and Operations Management (TOM) Unit. She teaches the Supply Chain Management course in the MBA elective curriculum and analytics in numerous Executive Education... View Details

    Keywords: retailing
    • September 1992
    • Case

    International Airlines

    A frequent flyer for a large international airline encounters typical but recurring service problems. The marketing management of the company explores the use of information technology in understanding and dealing with the issues involved. Concepts of database... View Details
    Keywords: Marketing Communications; Information Technology; Customer Focus and Relationships; Air Transportation Industry
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    Jones, Thomas O. "International Airlines." Harvard Business School Case 693-045, September 1992.
    • 2009
    • Working Paper

    The CHAT Dataset

    By: Diego A. Comin and Bart Hobijn
    This note accompanies the Cross‐country Historical Adoption of Technology (CHAT) dataset. CHAT is an unbalanced panel dataset with information on the adoption of over 100 technologies in more than 150 countries since 1800. The data is available for download at:... View Details
    Keywords: Geographic Location; History; Technology Adoption
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    Comin, Diego A., and Bart Hobijn. "The CHAT Dataset." Harvard Business School Working Paper, No. 10-035, November 2009.
    • 01 Dec 2016
    • Video

    Using Data to Explore Uncharted Territories

    • July 2024 (Revised December 2024)
    • Case

    Compass Ethics: Governing Through Ethical Principles at WeCorp Industries

    By: Elisabeth Kempf and Jesse M. Shapiro
    Andrew Hill is Chief Information Officer at WeCorp, a UK-based defense technology startup specializing in drone technology. WeCorp faces decisions about international licensing and AI integration in its drones. In partnership with Compass Ethics, Hill aims to establish... View Details
    Keywords: Business Startups; Decision Making; Ethics; Entrepreneurial Finance; AI and Machine Learning; Technology Industry; United Kingdom
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    Kempf, Elisabeth, and Jesse M. Shapiro. "Compass Ethics: Governing Through Ethical Principles at WeCorp Industries." Harvard Business School Case 224-105, July 2024. (Revised December 2024.)
    • September 2002 (Revised January 2013)
    • Case

    Siebel Systems: Organizing for the Customer

    By: Robert Simons and Antonio Davila
    Siebel Systems is one of the fastest growing companies in America. Tom Siebel, the company's founder, has organized the business to accommodate growth and focus on the customer. Innovative information technology systems and clear accountability prove to be essential to... View Details
    Keywords: Organizational Structure; Applications and Software; Business Growth and Maturation; Information Technology; Performance Evaluation; Performance Expectations; Innovation and Management; Technological Innovation; Customer Focus and Relationships; Management Teams; Information Technology Industry; North and Central America
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    Simons, Robert, and Antonio Davila. "Siebel Systems: Organizing for the Customer." Harvard Business School Case 103-014, September 2002. (Revised January 2013.)
    • August 2022
    • Case

    In-Q-Tel: Innovation On A Mission

    By: Joshua Lev Krieger and Josh Lerner
    In 2022, the leaders of In-Q-Tel (IQT) considered what was next for the unique mission-driven organization. Since 1999, IQT had one mission: to be the most sophisticated source of strategic technical knowledge and capabilities to the U.S. government and its allies. IQT... View Details
    Keywords: Mission and Purpose; National Security; Technological Innovation; Research; Geopolitical Units; Risk Management; Recruitment; Growth and Development Strategy; Venture Capital; Knowledge Management; Information Industry; Information Industry
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    Krieger, Joshua Lev, and Josh Lerner. "In-Q-Tel: Innovation On A Mission." Harvard Business School Case 823-031, August 2022.
    • 31 Jul 2017
    • News

    Intermittent attention, poor memory shape public perceptions of inflation

    • 15 Aug 2023
    • HBS Case

    (Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

    The recent rollout of ChatGPT by OpenAI has set the world abuzz about the potential of artificial intelligence. But whatever happened to the last tech phenomenon, the “metaverse”? The once-heavily hyped future of immersive 3D technology... View Details
    Keywords: by Jay Fitzgerald; Technology; Technology; Technology
    • 07 Feb 2017
    • News

    Online prices cheaper than in store? Not so fast

    • January 1995
    • Case

    Oticon A/S: Consolidated

    A condensed version of Oticon A/S: "Cogitate Incognito" ("Think the Unthinkable"; Oticon A/S Company Motto) & Oticon A/S: Project 330. In this case the presentations of the company, its products, competitive position, and use of information technology have been... View Details
    Keywords: Organizational Structure
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    Hagstrom, N. Peter. "Oticon A/S: Consolidated." Harvard Business School Case 195-142, January 1995.
    • June 2024
    • Article

    Real Growth in Space Manufacturing Output Substantially Exceeds Growth in the Overall Space Economy

    By: Tina Highfill and Matthew Weinzierl
    Accurately measuring real economic output in the space economy is made difficult by the rapid increase in capabilities and decrease in prices of launch and satellite technologies achieved over the past two decades. Nominal measures of output in space will tend to... View Details
    Keywords: Technological Innovation; Economic Growth; Price; Production; Aerospace Industry
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    Highfill, Tina, and Matthew Weinzierl. "Real Growth in Space Manufacturing Output Substantially Exceeds Growth in the Overall Space Economy." Acta Astronautica 219 (June 2024): 236–242.
    • 02 May 2023
    • What Do You Think?

    How Should Artificial Intelligence Be Regulated—if at All?

    players, often with unorthodox moves. Sure, at the moment AI causes machines to do dumb things and say things that aren’t true. And yes, AI could spread damaging information even more rapidly and convincingly than social media. Some... View Details
    Keywords: by James Heskett; Information Technology; Information Technology

      Laura V. Jakli

      Laura Jakli is an Assistant Professor in the Business, Government, and the International Economy Unit at Harvard Business School.

      Her primary expertise is in comparative politics and examines how information communication technologies shape political... View Details

        Edward H. Chang

        Edward Chang (he/him/his) is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. He teaches Inclusion in the MBA required curriculum and Negotiations in the MBA elective curriculum.
        View Details
        • March 2007
        • Supplement

        Bain & Company, Inc.

        In late 2001, the consultancy Bain must decide whether to launch information technology as a practice area within the firm. The senior executives who are Bain's clients have been asking more and more IT-related questions of the firm's partners, who find themselves... View Details
        Keywords: Organizational Change and Adaptation; Information Technology; Market Entry and Exit; Information Technology Industry; Information Technology Industry
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        McAfee, Andrew P. "Bain & Company, Inc." Harvard Business School Video Supplement 607-704, March 2007.
        • October 2003 (Revised January 2005)
        • Case

        Microsoft: Launching the Smart Watch

        By: John T. Gourville and Christina L. Darwall
        Microsoft is on the verge of launching its Smart Watch technology, which will allow specially designed watches to receive up-to-date information on sports, business, traffic, news, etc. After several years of effort and millions of dollars spent, the questions now... View Details
        Keywords: Customer Focus and Relationships; Information Management; Marketing Strategy; Product Launch; Product Positioning; Product Design; Product Development; Performance Effectiveness; Partners and Partnerships; Information Technology Industry
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        Gourville, John T., and Christina L. Darwall. "Microsoft: Launching the Smart Watch." Harvard Business School Case 504-004, October 2003. (Revised January 2005.)
        • January 1995 (Revised August 1996)
        • Case

        Pacific Dunlop China (A): Beijing

        Describes the predicament of an overworked Western plant manager in a Chinese joint venture. The fourth in a line of such managers, he must deal with the combined problems of an inability to delegate, different customs and practices, and difficulties in information... View Details
        Keywords: Production; Joint Ventures; Management Skills; Cross-Cultural and Cross-Border Issues; Manufacturing Industry; Beijing
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        Upton, David M., and Richard Seet. "Pacific Dunlop China (A): Beijing." Harvard Business School Case 695-029, January 1995. (Revised August 1996.)
        • January 2015 (Revised March 2017)
        • Case

        New Urban Mechanics

        By: Mitchell Weiss
        Funding to scale Citizens Connect, Boston's 311 app, is both a blessing and a burden and tests two public entrepreneurs. In 2012, the Commonwealth of Massachusetts provides Boston's Mayor's Office of New Urban Mechanics with a grant to scale Citizens Connect across the... View Details
        Keywords: Public Entrepreneurship; Civic Technology; Government Innovation; Civic Innovation; Cities; New Urban Mechanics; Thomas. M. Menino; Chris Osgood; Nigel Jacob; Connected Bits; SeeClickFix; Ben Berkowitz; Eric Carlson; Dave Mitchell; Government Technology; Open Innovation; Open Source Software; Citizens Connect; Commonwealth Connect; Entrepreneurship; Innovation and Invention; Innovation Leadership; Innovation and Management; Open Source Distribution; Information Technology Industry; Information Technology Industry; Boston
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        Weiss, Mitchell. "New Urban Mechanics." Harvard Business School Case 315-075, January 2015. (Revised March 2017.)
        • January 2020
        • Case

        Celata Bioinnovations

        By: John R. Wells and Benjamin Weinstock
        In December 2019, Jon Hu (HBS ‘19) and Dr. Samantha Dale Strasser, co-founders of Celata Bioinnovations, were raising $1 million to launch their company. They had founded Celata less than six months earlier with the aim of redefining the drug discovery process.... View Details
        Keywords: Drug Development; Drug Discovery; Drug Trials; Pharmaceutical Companies; Pharmaceutical Company; Pharmaceuticals; Therapeutics; Biologics; Biotech; Biotechnology; Biopharmacy Company; Biochemistry; Technology Commercialization; Technology Companies; Drug Testing; Startup; Start-up; Startups; Start-ups; Startup Financing; Strategic Decision Making; Strategic Decisions; Strategic Evolution; FDA; Food And Drug Administration; Clinical Trials; Disease Management; Market Attractiveness; Market Entry; Market Opportunities; Health Disorders; Technological Innovation; Information Technology; Commercialization; Business Startups; Finance; Decision Making; Strategy; Market Entry and Exit; Opportunities; Pharmaceutical Industry; Biotechnology Industry
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        Wells, John R., and Benjamin Weinstock. "Celata Bioinnovations." Harvard Business School Case 720-427, January 2020.
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