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Show Results For
- All HBS Web
(1,508)
- News (235)
- Research (1,170)
- Events (2)
- Multimedia (6)
- Faculty Publications (431)
- August 2020
- Article
Workplace Knowledge Flows
By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton
We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and to isolate whether frictions to knowledge transmission primarily reside... View Details
Keywords: Knowledge Sharing; Interpersonal Communication; Employees; Performance Productivity; Sales; Motivation and Incentives
Sandvik, Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton. "Workplace Knowledge Flows." Quarterly Journal of Economics 135, no. 3 (August 2020): 1635–1680.
- 21 Sep 2010
- First Look
First Look: September 21, 2010
access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details
Keywords: Sean Silverthorne
- 30 Jan 2012
- Research & Ideas
Measuring the Efficacy of the World’s Managers
and incentives—whether organizations promoted and rewarded employees based on performance and tried to keep the best performers from quitting. To collect the data, the... View Details
Keywords: by Carmen Nobel
- 22 Jan 2018
- Sharpening Your Skills
Why You Are Unhappy at Work
feeling. What can be done to improve the office environment? Research by Harvard Business School professors suggests these problems are not only common—but solvable. Here are some of our most insightful stories about unmotivated employees... View Details
Keywords: by Sean Silverthorne
- 01 Mar 2019
- News
In My Humble Opinion: Easy Rider
question, What would a Harley look like if it was made for this environment? We now export it from India to Europe and the rest of Asia.” “American company culture...has the ability to unlock a higher level of performance in a climate... View Details
- 06 Jul 2015
- Research & Ideas
Money and Quotas Motivate the Sales Force Best
who were selling water purifiers, were not told they were part of an experiment; Chung says the four branches were selected far apart to limit any "watercooler effect" of employees comparing notes. Within the six months, there were 14... View Details
Alan C. Greenberg
As head of one of the nation’s leading securities trading, investment banking, and brokerage firms, Greenberg became a legend with his ability to both deliver profits and champion ethics. Greenberg encouraged his Bear Stearns employees to... View Details
Keywords: Finance
- Web
Four Steps to Building the Psychological Safety That High-Performing Teams Need | Working Knowledge
coined the term “team psychological safety” in the 1990s to describe work environments where candor is expected and where employees can speak up without fear of retribution. When employees feel... View Details
- 13 Mar 2005
- Research & Ideas
Reinforcing Values: A Public Dressing Down
performance to improve, only to be bitterly disappointed. For some reason, the right things still don't happen. Why is change so hard? First of all, most people are reluctant to alter their habits. What worked in the past is good enough;... View Details
Keywords: by David A. Garvin & Michael A. Roberto
- October 2004 (Revised March 2005)
- Case
Citizens Bank
By: Rajiv Lal and Arar Han
In November 2004, Larry Fish, chairman of Citizens Bank, is wondering about the challenges posed by the latest and largest acquisition in the history of the bank. Fish has always believed that the success of Citizens thus far was facilitated by the credo he introduced... View Details
Keywords: Acquisition; Change Management; Customer Focus and Relationships; Employees; Leading Change; Performance Effectiveness; Banking Industry
Lal, Rajiv, and Arar Han. "Citizens Bank." Harvard Business School Case 505-034, October 2004. (Revised March 2005.)
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
assumptions, business partners, incentive systems, and employee selection criteria. Given the scope of the changes, communication is critical. Q: What are the most important lessons you hope readers will take away from the article? A:... View Details
Keywords: by Sean Silverthorne
- 02 Jan 2018
- Research & Ideas
The Most Popular Stories and Research Papers of 2017
symbol and a renforcer of social and class divisions. Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance Employees facing increased workloads usually tackle easier... View Details
Keywords: by Sean Silverthorne
- Web
Hidden Workers: Caregivers - Managing the Future of Work
Research Research Hidden Workers: The Case for Caregivers Read the Report Read the Report By: Joseph B. Fuller, Manjari Raman, & Francis Hintermann Companies have long ignored the caregiving responsibilities of employees, compromising both View Details
- 01 Jun 1998
- News
Short Takes
positive motivational value, how employees at lower levels viewed the fairness of incentive plans, and whether incentives had an effect on corporate performance. The results were surprising. Most noteworthy: making pay contingent on View Details
Keywords: Orna Feldman and Caroline Chauncey
- 01 Dec 2008
- News
Lesson from the Fall
The awarding of “up-front” bonuses — before cash and profits from commercial endeavors — invites employees to maximize their short-term interests while compromising the company’s long-term interests. Systems of reward that ignore... View Details
- Web
Introduction - The Production - The Human Factor – Baker Library | Bloomberg Center, Historical Collections
repeatedly underscored in the industrial photograph collection. In John Mudd’s atmospheric image, factory employees harness the might of Midvale Steel Company’s massive 9,000-ton forging press. In publicity shots for the Chrysler... View Details
- 01 Jun 1998
- News
Diversity and Community
that IBM needs to make adjustments to improve its business performance relative to the DNG's constituent group. For example, a DNG of IBM employees with disabilities, aware that IBM possessed certain... View Details
Keywords: Garry Emmons
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
Setting Published: February 11, 2009 For decades, goal setting has been promoted as a halcyon pill for improving employee motivation and performance in organizations. Advocates of goal setting argue that for... View Details
Keywords: by Sean Silverthorne
- 06 May 2019
- Research & Ideas
Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
positive when it comes to stress levels, sleeping habits, eating habits, and weight. Advancing employee health has long included efforts to promote physical exercise and healthy eating, but recently has expanded to encompass an emphasis... View Details
- January 2004 (Revised July 2006)
- Case
Executive Remuneration at Reckitt Benckiser plc
Reckitt Benckiser plc has developed an executive compensation system. This case outlines the structure of the system, its emphasis on performance-based pay and a global outlook, and explains the role of the human resources department, the board of directors, and... View Details
Keywords: Governing and Advisory Boards; Employee Relationship Management; System; Executive Compensation; Retention; Performance; Human Resources; Recruitment; Business and Shareholder Relations
Lorsch, Jay W., V.G. Narayanan, Krishna G. Palepu, Lisa Brem, and Ashley Robertson. "Executive Remuneration at Reckitt Benckiser plc." Harvard Business School Case 104-062, January 2004. (Revised July 2006.)