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- All HBS Web
(1,750)
- People (1)
- News (261)
- Research (1,205)
- Events (4)
- Multimedia (22)
- Faculty Publications (932)
- 2 Dec 2019
- Other Presentation
Increasing Solar Power
By: Joseph B. Lassiter III and Abby Hopper
Is increasing solar power the answer? Abby Hopper, president and CEO of the Solar Energy Industries Association, and Professor Joe Lassiter discuss how to deliver reliable, clean, low cost power for people everywhere. View Details
"Increasing Solar Power." Climate Rising (podcast), Harvard Business School Business and Environment Initiative, December 2, 2019.
- Web
Strategic Plan | Information Technology
who make a difference in the world. Our Vision IT is a nimble, innovative, and strategic partner, helping to distinguish HBS as the world‘s leader in business education. Strategic Priorities 1. Excel in Service Delivery We strike a... View Details
John A. Hartford
Under John Hartford’s management, A&P became a large integrated business empire. In 1937, he switched A&P to a supermarket operation from its base as a delivery store, which enabled him to offer even lower prices. By the... View Details
Keywords: Retail
- 01 Dec 2020
- News
The Digital Transformation Of Health Care
The digital revolution has dramatically improved health care delivery and discovery in recent years. Artificial intelligence is enhancing diagnostic machines and enabling wearable medical devices to collect critical data. Automation is... View Details
- 01 Mar 2010
- News
A Helping Hand for Health Care
The HBS Buffalo Club continued its tradition of sponsoring community leaders for HBS Executive Education courses by sending senior management teams from two of the area’s health-care providers to the School’s new Managing Health- care View Details
John C. Emery, Jr.
Emery continued the rapid expansion of his father’s business – creating a $1 billion plus business. Between 1968 and 1980, Emery ranked as one of the leading financial performers in the United States. Under his leadership, Emery dominated the large,... View Details
Keywords: Transportation
- Web
VBHCD Initiative - Institute For Strategy And Competitiveness
HBS ISC About Michael Porter About Michael Porter A Letter from Michael Porter Biography The Essential Porter Honors & Awards Affiliated Organizations & Institutions VBHCD Initiative VBHCD Initiative Cost Measurement Research The Value Based Health Care View Details
- 11 Dec 2017
- News
Growing from Within
including our $1 any size soft drink promotion. Our future also requires that we keep challenging ourselves to improve and innovate and we are excited about the way we are elevating the customer experience through more modern restaurants, View Details
- Web
Live Online Classrooms | Information Technology
charge to their departments. With complete end-to-end support—from world-class technical know-how to deep program delivery expertise—the HBS Live Online Classroom team will ensure that every session is a success. The Impact The Live... View Details
- July 1999 (Revised November 1999)
- Case
Northwest Airlines and the Detroit Snowstorm (A)
Northwest Airlines forced hundreds of passengers to wait up to 8 1/2 hours on aircraft after reaching their destination in an unusually horrible service disaster. The case explores what occurred, why it occurred, and the feelings of those involved. View Details
Hallowell, Roger H. "Northwest Airlines and the Detroit Snowstorm (A)." Harvard Business School Case 800-053, July 1999. (Revised November 1999.)
- October 1999 (Revised January 2000)
- Case
Alaska Airlines: For the same price, you just get more...
Alaska Airlines grapples with the issue of whether or not advanced use of technology to enable its customers to serve themselves (self-service) in certain airport functions will help it to achieve competitive advantage. View Details
Hallowell, Roger H. "Alaska Airlines: For the same price, you just get more..." Harvard Business School Case 800-004, October 1999. (Revised January 2000.)
- Web
Books - Institute For Strategy And Competitiveness
Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details
- November 2001 (Revised October 2017)
- Supplement
Store24 (B): Service Quality and Employee Skills
By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Frei, Frances X., and Dennis Campbell. "Store24 (B): Service Quality and Employee Skills." Harvard Business School Supplement 602-097, November 2001. (Revised October 2017.)
- July 1994 (Revised January 1997)
- Case
Steamboat Ski & Resort Corporation
The largest ski resort in Colorado must determine how to select customer segments to focus its promotional and service-delivery efforts. Making segmentation work depends on reordering its pricing policy and "service packages." View Details
Rayport, Jeffrey F., Mary E. Callahan, Don Bramley, Katie King, and Hilary Nicholas. "Steamboat Ski & Resort Corporation." Harvard Business School Case 395-019, July 1994. (Revised January 1997.)
- January 1977
- Teaching Note
Fabritek Corp., Teaching Note
Teaching Note for (9-669-004). View Details
James E. Casey
Starting with two bicycles and $100 in capital in 1907, Casey went on to build one of the most respected and recognized companies of the 20th century – United Parcel Service. UPS’s trademark brown delivery vehicles have become synonymous... View Details
Keywords: Transportation
- Fast Answer
Company, topic, & industry alerts
company, topic, or industry of interest. Click Create alert (near the Search button), Complete the settings, then click Save Alert. Financial Times Click Alerts Hub (bottom of the page under Tools). Follow instructions to set delivery... View Details
- 16 Jun 2020
- Blog Post
Delivering Solutions During a Crisis with Hans Kristian Furuseth (MBA 2019)
management team, launched a new website, and tripled their marketing efforts. Then in February 2020, Farmasiet.no launched same day delivery for prescription medications, a few weeks before that service would become lifesaving. “We know... View Details
- Web
Health Plans - Institute For Strategy And Competitiveness
measuring and rewarding providers based on outcomes, maximizing patient value over the full cycle of care, minimizing paperwork, and competing for subscribers based on the ability to achieve positive health outcomes. Implications for Health Plans in a Value-Based... View Details
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
coupled with this delivery system that was, wittingly or not, heartless. And I've been at it since then. I wrote Market-Driven Health Care, which was a very popular book. But the part of it that I thought was the most important, which is... View Details