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April 2011
Supplement

Emergia: Driving Profitability on Help Desk Contracts (CW)

By: F. Asis Martinez Jerez

Contact Data for September 2010, dictionary of terms, and agent login information. View Details

Keywords: Contracts

February 2003
Supplement

The Baseball Strike

By: Anita M. McGahan and Jan W. Rivkin

Data spreadsheet for use with case (9-796-059), The Baseball Strike. Download Only. (Exhibits 8 and 10). View Details

Keywords: Games, Gaming, and Gambling

The former head of the Small Business Administration and current Harvard professor says data sharing can be transformational for banks. View Details

July 2005 (Revised April 2006)
Case

Carnival Cruise Lines

By: Lynda M. Applegate, Robert Kwortnik and Gabriele Piccoli

Highlights the potential value of customer data and the choices and challenges the firm faces when attempting to capture this value. Carnival collects a significant amount of individual-level behavioral and demographic customer data. Senior management must now decide... View Details

Keywords: Consumer Behavior; Demographics; Customer Relationship Management; Knowledge Use and Leverage; Performance Improvement; Business Strategy; Travel Industry; Tourism Industry

February 2006 (Revised September 2006)
Case

Sippican Corporation (A)

By: Robert S. Kaplan

Presents a time-driven version of the Wilkerson Co. activity-based costing case (101092). Faced with declining profits, Sippican Corp. is struggling to understand why it is encountering severe price competition on one product line. The controller collects data that... View Details

Keywords: History; Business Model; Strategic Planning; Cost Accounting; Motivation and Incentives; Resource Allocation; Activity Based Costing and Management; Profit; Business Strategy; Budgets and Budgeting

November 1993
Supplement

Erik Peterson (B)

By: John J. Gabarro

This one-paragraph case adds to the data presented in the (A) case. A redisguised version of an earlier case. View Details

23 Jun 2009
First Look

First Look: June 23

port their data between products securely and reliably. This paper reviews the rationale for these principles and examines their impact on competition in the cloud computing ("Internet-software") environment. Download the paper:... View Details

Keywords: Martha Lagace

Karim R. Lakhani

Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games

15 Jan 2021
News

Two ways Fitbit could boost Google’s health ambitions

September 2019 (Revised January 2021)
Case

Vispera: Visual Intelligence for Retail

By: Yael Grushka-Cockayne and Gamze Yucaoglu

The case opens in 2019 as Aytul Ercil, co-founder and CEO of Vispera, computer vision technology provider for retail, is contemplating the company’s agenda trying to decide how to prioritize the impeding options. The case chronicles the founding of Vispera, the... View Details

Keywords: Computer Vision Technology; Visual Analysis; Retail; Information Technology; Business Model; Operations; Performance Efficiency; Competitive Strategy; Decision Choices and Conditions; Global Strategy; Technology Industry; Retail Industry; Turkey

June 1997 (Revised February 2012)
Background Note

A Note on Franchising

By: Paul A. Gompers and Catherine M. Conneely

Examines the motivations for franchising. Examines the academic literature in the area and draws implications for franchising patterns. Also provides data on franchising patterns. View Details

Keywords: Franchise Ownership

February 2017
Background Note

A Note on Franchising (Abridged)

By: Paul A. Gompers

Examines the motivations for franchising. Examines the academic literature in the area and draws implications for franchising patterns. Also provides data on franchising patterns. View Details

Keywords: Franchise Ownership

March 2008 (Revised June 2009)
Compilation

"Doer's Profile" Bill Gates (William H.) (1955 - )

By: Howard H. Stevenson and Shirley M. Spence

Profile of Bill Gates designed to facilitate a discussion of the nature of enduring success. Includes both biographical data and excerpts from autobiographical records. View Details

Keywords: Business Ventures; Personal Development and Career; Success; Computer Industry; Information Technology Industry

August 2007 (Revised April 2008)
Compilation

"Doer's Profile" Nelson Mandela (1918- )

By: Howard H. Stevenson and Shirley Spence

Profile of Nelson Mandela designed to facilitate a discussion of the nature of enduring success. Includes both biographical data and excerpts from autobiographical records. View Details

Keywords: Government and Politics; Leadership; Success; Personal Development and Career

August 2005 (Revised March 2006)
Case

Moneyball (A): What Are You Paying For?

By: Frances X. Frei, Dennis Campbell and Eliot Sherman

Explores the contextual elements of Major League Baseball and presents data to allow for an analytic examination of alleged market inefficiencies within the sport. View Details

Keywords: Market Design; Performance; Sports; Compensation and Benefits; Sports Industry; United States