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- All HBS Web
(1,191)
- People (3)
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- Research (630)
- Events (8)
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- Faculty Publications (180)
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Online Transforming Customer Experiences Course | HBS Online
Benefit Service Organization Leaders Professionals in Service Functions Entrepreneurs and Consultants Elevate your employees and create the conditions for them to thrive and deliver standout service aligned with your mission, vision, and values. "I found the View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
shopper builds with the retailer's increasing understanding of the contents of the consumer's shopping basket, and relies heavily on the magnitude of dollars spent in the store. The actual value for the shopper of turbo-charged vouchers... View Details
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
that our experimental design minimizes informational social influence, homophily, and group-identity signaling to the general public. We find that there exists significant social influence within a user’s friend circles. While learning... View Details
Keywords: Dina Gerdeman
- 07 Aug 2012
- First Look
First Look: August 7
exporters have been politically repressive, generous with foreign aid when oil prices are high, and free of civil war; in contrast, the recipients of petro aid were relatively repressive (and peaceful) during the period of high oil prices... View Details
Keywords: Sean Silverthorne
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
retention in this Q&A. Making the Move to General Manager Managers face a critical transition when they rise from functional expert to general manager. It's an exciting shift but it's also fraught with... View Details
Keywords: by Sean Silverthorne
- 26 Feb 2001
- Research & Ideas
David, Goliath, and Disruption
popular, in a way no one might have predicted. "It just depends on what behavior you're changing," said Michael Schreck (HBS MBA '96), principal of the venture firm General Catalyst, which attempts to fund potential disrupters.... View Details
Keywords: by Martha Lagace
- 01 Jun 1996
- News
Class Acts
on the enormous success of the event, last summer the Dean's Office invited Dobron to work full-time to refine and implement suggestions for improving campus life that were generated during the case discussions. "Our efforts were mainly... View Details
- 12 May 2023
- Blog Post
Breaking Barriers and Building Community: Get to Know the HBS Women's Student Association (WSA)
personally. Our mission is to connect, empower, and celebrate the next generation of women leaders. We feel it's our responsibility to ensure the women in our campus community have the resources and allies they need to thrive, both as HBS... View Details
Keywords: All Industries
- 12 Apr 2004
- Research & Ideas
What Great American Leaders Teach Us
difference in the world. To that end, we search for opportunities to contribute to the study of leadership and the development of content for the MBA Program and various executive education offerings. Throughout our work, we seek to... View Details
Keywords: by Sean Silverthorne
- 29 Apr 2013
- Research & Ideas
Are First-Time Buyers Left Out of Real Estate’s Rebound?
Several factors are generating a tailwind for the recovery, although it varies from market to market. In large measure it has to do with improvement in the economy as a whole, household formation (that is, children moving out of their... View Details
- 20 Apr 2020
- News
To Build Connection in Quarantine, Clubs Go Virtual
“This content is on the bleeding edge,” she says. “When the pandemic was starting to spread, we were able to give expertise from someone at the front lines. After that first session, in which David warned people not to travel and to do... View Details
Keywords: Margie Kelley
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
understanding of the expertise and content of what these people were trying to transmit, and how they did it. And, to the extent that we now have data on the companies, how well the companies did. There is obviously a big gap between what... View Details
Keywords: by Sean Silverthorne
- 01 Dec 2000
- News
Opening Doors: Inside the World of Museum Management
visitors (both in person and on the Web) the opportunity to view interviews with artists, curators, and critics, while last year's "Transmute" gave Web users a chance to curate their own virtual exhibition using pieces from the MCA's... View Details
- 17 Oct 2006
- First Look
First Look: October 17, 2006
General Management Program Harvard Business School Note 407-022 Discusses the importance of living room groups (eight participants who share a living room) at Harvard Business School's Advanced Management Program developing into effective... View Details
Keywords: Sean Silverthorne
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
Coast operations and its West Coast computer people would severely affect the company. The focus for much of this division was PARC. In the 1970s, PARC was remarkably successful in developing ingenious products that would fundamentally alter the nature of computing.... View Details
Keywords: by Paul Gompers & Josh Lerner
- 19 Jun 2017
- News
Can Neuroscience Find You the Perfect Job?
for the world to tell you what job you're best suited for? What if you had the answers before you started your career? That's the premise of the career-matching firm pymetrics. Series of neuroscience-based games, users can determine their... View Details
- 12 Oct 2011
- Research & Ideas
Creating Online Ads We Want to Watch
viewer's attention cannot be purchased by an advertiser but must be gained by the ad. Thus, he is helping advertisers to make online video ads so riveting that users want to watch them. His experimental research looks at the emotional... View Details
- 31 Mar 2002
- Research & Ideas
You’re Wasting Your Employees! What You Can Do About It
today's managers are trying to implement third-generation strategies through second-generation organizations with first-generation management. In an earlier study we analyzed the evolution of CEO Jack Welch's thinking at General Electric... View Details
- 01 Sep 2008
- News
Balanced Equation
husband and two children across the country for a job at a no-name Internet start-up. What changed your mind? I spent the day at eBay. I learned that users were deeply dedicated to the site, which had a compound monthly growth rate of 70... View Details
- 25 Sep 2007
- First Look
First Look: September 25, 2007
of the "long tail" principle argue that lower transaction and search costs will lead to a shift away from hit content and cause more fragmentation in consumers' choices. This perspective is in sharp contrast with the more... View Details
Keywords: Martha Lagace