User Experience Design - Publications - Faculty & Research

20 Jan 2003
Research & Ideas

Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School

problems—particularly by business itself — will help keep our system of capitalism democratic and in sync with the larger interests of the nation. Paul Healy: We may have been through these experiences before, but it's shocking where we... View Details

Keywords: by Garry Emmons

12 Apr 2010
Research & Ideas

One Report: Better Strategy through Integrated Reporting

adopt integrated reporting? A: The experience of the German chemical company BASF provides an excellent model to follow. Understand stakeholder information needs—that is, answer the questions, What information do stakeholders need? What... View Details

Keywords: by Martha Lagace

03 Jan 2017
First Look

January 3, 2017

a simple model of populism as the rejection of “disloyal” leaders. We show that adding the assumption that people are worse off when they experience low income as a result of leader betrayal (than when it is the result of bad luck) to a... View Details

Keywords: Carmen Nobel

04 Apr 2005
What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

military services begins in structuring leadership positions of 'executive officer' ... principal assistants to designated leaders having command responsibilities ... growth positions to enhance individuals' abilities." Francine... View Details

Keywords: by James Heskett

31 Jan 2017
Research & Ideas

Why These Business School Professors Oppose Trump's Executive Order on Immigration

especially when they don’t have any knowledge of a subject. Designating a common enemy has always been an efficient way at uniting people. It also typically leads to scapegoating. Politicians’ role should be to educate the people and... View Details

Keywords: by Staff

19 Nov 2014
HBS Case

Marketing Marijuana

On Tuesday, the family of deceased musician and celebrated marijuana user Bob Marley announced what it claimed will be the first global cannabis brand, Marley Natural. Suddenly, marijuana is a growth industry—and increasingly, a legal... View Details

Keywords: by Michael Blanding; Food & Beverage

08 Mar 2016
First Look

March 8, 2016

choices. Evaluating a natural experiment in which different results were shown to users who performed similar searches, they find that Google's prominent placement of its Flight Search service increased the... View Details

Keywords: Sean Silverthorne

Research Summary

Leadership and Leadership Development: An Ontological Approach

This summarizes my research program over the last twelve years (with my co-investigators Werner Erhard, Steve Zaffron, and more recently Kari Granger) in which the objective has been to rigorously distinguish leader and leadership and to create a technology for... View Details

20 Nov 2018
First Look

New Research and Ideas, November 20, 2018

structure may affect borrowing costs. Corporate legal structure refers to the legal fragmentation of a firm into multiple, separately incorporated entities. This fragmentation is bound to be a factor when lenders determine the pricing of debt and View Details

Keywords: Dina Gerdeman

09 Dec 2008
First Look

First Look: December 9, 2008

Working PapersAn Optimal Lower Bound for Anonymous Scheduling Mechanisms Authors:Itai Ashlagi, Shahar Dobzinski, and Ron Lavi Abstract We consider the problem of designing truthful mechanisms to minimize the makespan on m unrelated... View Details

Keywords: Martha Lagace

05 Jul 2004
Research & Ideas

Radical Change, Entrepreneurial Opportunity

developing a common perspective about a new technology is joint experimentation with customers. Conducting market research in really new markets has limited value because users don't have any experience with... View Details

Keywords: by Michael J. Roberts; Technology

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

1933-1945; the Federal Republic (West Germany) or German Democratic Republic (East Germany) 1945-1989. In terms of political or economic history, these divisions make a lot of sense, but in terms of individuals' experiences or business... View Details

Keywords: by Sean Silverthorne

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

leadership, to draw on his 40 years of research and teaching experience at Harvard Business School to discuss the issues surrounding CEO succession. Sean Silverthorne: What's wrong with the way most companies today pick CEOs? Joseph... View Details

Keywords: by Sean Silverthorne; Employment

01 Mar 2004
Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

"derivative" projects that use existing (and proven) designs to deliver new science experiments to the surface. Of course, the cultural change required to do this would be significant. Building... View Details

Keywords: by Sean Silverthorne

10 Jan 2011
Research & Ideas

Is Groupon Good for Retailers?

them. Our approach can also help retailers design discounts that better serve their objectives. Q: You recommend that retailers disallow the purchase of multiple discount vouchers from a single customer, or else run the risk that the... View Details

Keywords: by Carmen Nobel; Advertising; Technology

19 Oct 2012
Research & Ideas

Digital Technology’s Profound Game Change for Marketers

are becoming the rock stars of customer engagement—employing algorithms and analytics along with artistic creativity to win market share. In much the way Apple disrupted the music and phone industries with smart industrial design and... View Details

Keywords: by Jeffrey Bussgang; Advertising; Technology

05 Aug 2010
What Do You Think?

What Is Customer Opinion Good For?

initial response to reports that customers were having trouble with the antennae on Apple's iPhone 4, its latest "superproduct." It was reported that he commented that iPhone 4 users would have to learn not to hold the phone by its lower... View Details

Keywords: by Jim Heskett; Technology

05 Feb 2019
First Look

New Research and Ideas, February 5, 2019

difficult questions in order to give and get advice or just to vent or crack jokes. A key part of the user experience is the ability to post anonymously. But to ensure relevance of posts, when a View Details