Publications

January 2015 (Revised July 2019)
Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details

13 Oct 2010
Research & Ideas

How Government can Discourage Private Sector Reliance on Short-Term Debt

sector's tilt toward short-term financing was merely the industry responding to a lack of available government debt instruments, such as short-term risk-free Treasuries, that were much in demand by investors during the global savings... View Details

Keywords: by Staff; Financial Services

September–October 2013
Article

The Role of Organizational Scope and Governance in Strengthening Private Monitoring

By: Lamar Pierce and Michael W. Toffel

Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details

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March 2010 (Revised December 2010)
Case

The Market for Prisoners: Business, Crime and Punishment in the "American Dream"

By: Rafael M. Di Tella and Laura Winig

In 2010, Corrections Corporation of America (CCA), the largest private prison operator in the U.S., was considering expansion options. The company's largest customers, federal and state governments, were under economic pressure to reduce the incarceration rate and... View Details

Keywords: For-Profit Firms; Crime and Corruption; Profit; Law Enforcement; Growth and Development Strategy; Demand and Consumers; Business and Government Relations; Competitive Strategy; Expansion; United States

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

direction and the internal data to understand its own strengths and weaknesses can be overly influenced by outside demands for metrics that may not always be relevant to its ultimate success. “Without understanding outcomes, you can't get... View Details

Keywords: by Julia Hanna

08 Oct 2013
First Look

First Look: October 8

re-examine the relationship between FDI and growth. We use "quality" to mean the effect of a unit of FDI on economic growth. However, this is difficult to establish because it is a function of many different country and project... View Details

Keywords: Sean Silverthorne

29 Aug 2024
Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

we put people on the moon. There was this sense that: “Wait a minute, I thought we were going to have space hotels and moon bases.” Instead, the United States was going to have to buy trips for our astronauts to the Space Station from... View Details

Keywords: by Kara Baskin; Aerospace

04 Aug 2014
Op-Ed

Why Small-Business Lending Is Not Recovering

banks, both large and small, from ever fully returning to the small business market. Cyclical Factors Linger From The Recession In the recent recession small-business sales were hit hard and may still be soft, undermining their demand for... View Details

Keywords: by Karen Mills; Banking; Financial Services

10 Jun 2002
Research & Ideas

Disruption: The Art of Framing

the new technology could lower tester costs dramatically and thus had the potential to disrupt Teradyne's core business. But CMOS technology could not initially operate at the performance levels demanded by Teradyne's best customers.... View Details

Keywords: by Clark Gilbert & Joseph L. Bower

28 Feb 2012
First Look

First Look: Feb. 28

argue that competition can lead organizations to provide illicit quality that satisfies customer demand but violates laws and regulations and that this outcome is particularly likely when price competition is restricted. Using 28 million... View Details

Keywords: Sean Silverthorne

25 Sep 2017
Research & Ideas

Why Politics is Failing America, and What Business Can Do To Help

industrial complex that limits healthy competition in order to promote its continued growth and caters to the power and profit-driven demands of its best customers instead of the broader public interest. During the 2016 election cycle,... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

08 Apr 2013
Research & Ideas

Women’s Summit Celebrates ‘Sisterhood of the Traveling Pantsuit’

Harvard President Drew Faust herself noted at the start of the conference, women are still underrepresented at the top levels of government and business, both in the United States and abroad. Only 4 percent of Fortune 500 CEOs are women;... View Details

Keywords: by Katie Koch & Harvard Gazette

09 Mar 2009
Research & Ideas

How to Revive Health-Care Innovation

Hwang, M.D. (HBS MBA '06), the most essential innovations begin with simplicity and accessibility. As they note in the book excerpt below, Toyota made a name for itself in the United States first with a Corona; the far more ambitious... View Details

Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health

24 Jun 2014
First Look

First Look: June 24

terms that require prepayment. During the recent crisis, the exporter was more likely to demand cash in advance terms when transacting with new customers, and customers that traded on cash in advance and letter of credit terms prior to... View Details

Keywords: Sean Silverthorne

06 Jul 2009
Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

identified four different approaches people used to perform necessary evils effectively, so that the task got done and the victims were treated with decency and respect.” Margolis, an associate professor of business administration in the Organizational Behavior View Details

Keywords: by Martha Lagace

September 2019 (Revised February 2020)
Teaching Note

Fishbowl: Scaling Up

By: Leslie K. John

Email mking@hbs.edu for a courtesy copy.

Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and... View Details

December 2018 (Revised February 2020)
Case

Fishbowl: Scaling Up

By: Leslie K. John

Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and across industry. Unlike many other social media apps, on which users typically present idealized portraits of themselves, on Fishbowl,... View Details