Training - Publications - Faculty & Research

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

to spend money on creating “moments of delight” for customers—and in 2013, staff logged more than 30,000 such moments for the chain’s hotel guests. Apple store employees are trained to handle upset customers; when a customer has a... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

and advances in machine learning technology. Ascarza expects her research will be published early next year and at that point plans to make the code for her model available online for free. With the help of a trained data scientist, any... View Details

Keywords: by Kristen Senz; Retail; Service

14 Jul 2023
Blog Post

Harvard Business School Announces Its 2023-2024 Blavatnik Fellows

subclinical stress in young adults and accelerate neuropsychiatric clinical trials. Willow uses machine learning—with Human-in-the-loop—to train personalized AI models that can be used for continuous disease monitoring and early... View Details

Profile

Mollie Breen

women's-only start-up competition that ran on TLC and Discovery Channel in spring 2017. "I always had business ideas," says Mollie. "I would write them down on the train ride home from work." When she came across Girl... View Details

Keywords: Tech; Nonprofit/Government/Education

18 Jan 2023
Blog Post

Career Planning and Development: Interview with Career Coach Wendi Zhang (MBA/MPP 2013)

HBS career coaches are committed to helping MBA students and alumni realize their unique career visions. They are trained to assist with all aspects of the career development process including self-assessment and career vision, developing... View Details

25 Mar 2022
Blog Post

Meet the HBS Women's Student Association

Assault Prevention and Education) Team The newly formed SHAPE team works with SAS and the SA to prevent sexual harassment and sexual assault on our campus. One of SHAPE's key initiatives this year has been developing a new online training... View Details

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

Because people with ASD often don’t sell themselves well, the SAP program begins with a less intimidating hangout, during which candidates work individually on Lego Mindstorms projects escalating in difficulty. They then move on to team challenges, followed by a... View Details

Keywords: by Roberta Holland; Technology

Web

Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School

training as they explore career opportunities in roles or regions where compensation is generally lower than the traditional MBA level. Students either founding or working for social enterprises (nonprofit, public sector, or for-profit... View Details

Profile

Madison McIlwain

Coming to HBS is like... Skiing down a double black diamond. You may have trained your whole life for the run, but somehow it is still more exhilarating, challenging, and rewarding than you thought possible. What is your most memorable... View Details

Blog

The Harvard Business School Faculty Summer Reader 2023

principles and apply them to my research and daily life. In terms of leisurely reads, I've included The Girl on the Train by Paula Hawkins, a captivating thriller that promises an engaging escape. This suspenseful novel follows the... View Details

03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

doesn’t recognize my hands because I have melanin in my skin, but the company didn’t have people with my level of melanin or darker in the training so that product doesn’t work well for me, or folks who look like me. If I decide to market... View Details

Keywords: by Barbara DeLollis

03 Oct 2017
Sharpening Your Skills

7 Effective Ways to Lead Teams

Source: rawpixel Very few businesses today can exist today without effective team work. So it's surprising that while many managers are regularly coached on how to lead individuals, training in team leadership is much more rare.... View Details

Keywords: by Sean Silverthorne

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

during the course of their careers, from the value of their homes to the promotions they received. Nicholas also verified whether workers attended prestigious GE training retreats. "Higher-ranked employees at GE were more susceptible to a... View Details

Keywords: by Jay Fitzgerald

Web

Harvard Environmental Centers - Business & Environment

Kennedy School Belfer Center for Science and International Affairs The Belfer Center for Science and International Affairs is the hub of Harvard Kennedy School's research, teaching, and training in international security and diplomacy,... View Details

26 Jan 2022
News

Making Peace with Anger

on where my kids went to school, was what drove a lot of these expectations and missed expectations, and, therefore, anger. And so as I kind of try and peel the onion on all this stuff, it is very, very difficult to pull back if you have View Details

2019
Article

Fair Algorithms for Learning in Allocation Problems

By: Hadi Elzayn, Shahin Jabbari, Christopher Jung, Michael J Kearns, Seth Neel, Aaron Leon Roth and Zachary Schutzman

Settings such as lending and policing can be modeled by a centralized agent allocating a scarce resource (e.g. loans or police officers) amongst several groups, in order to maximize some objective (e.g. loans given that are repaid, or criminals that are apprehended).... View Details

Keywords: Allocation Problems; Algorithms; Fairness; Learning

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Blog

Is AI Coming for Your Job?

may have additional knowledge or context that the AI doesn't (e.g. that the AI hasn't been trained on, propriety knowledge, a better understanding of the specific task at hand, etc.). Another risk with these generative AI models is that... View Details

01 Dec 2019
News

Bridging the Gap

middle-skill career fields,” he says. Respiratory therapist Michelle Powell (above) trains Howard School students Rudy Vasquez and Junior Juan in how to take a blood pressure reading; below, Shakaya Finley and Jamesha Owens practice those... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

non-competes can protect businesses from unfair competition between an employee and her previous employer. This allows employers to fully invest in training employees with proprietary knowledge without the fear that the employee might run... View Details

Keywords: by Kristen Senz; Technology

Profile

Meagan Hill

then form a revised view. But it's great training for any career path." Meagan is part of a Mohawk community from a small rural town southwest of Toronto. She believes her classmates' wide range of "backgrounds, ethnicities, and... View Details

Keywords: Financial Services

Publications