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- All HBS Web (1,780)
- Faculty Publications (531)
- 05 May 2009
- First Look
First Look: May 5, 2009
effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical analysis examines 26,924 multi-channel customers of a nationwide retail bank. For each... View Details
Keywords: Martha Lagace
- 28 Jul 2015
- First Look
First Look: July 28, 2015
inventors. However, the model also shows that as NPEs become effective at bringing frivolous lawsuits, the resulting defense costs inefficiently crowd out some firms that, absent NPEs, would produce welfare-enhancing innovations without... View Details
Keywords: Carmen Nobel
- 19 Sep 2011
- Research & Ideas
Doomsday Coming for Catastrophic Risk Insurers?
poorly suited," explains Froot. “Why can't they produce enough of this coverage at a lower price?” A local property-casualty insurance agency can easily hold enough capital to cover losses from house fires or burst pipes; such losses are View Details
- Web
Suppliers - Institute For Strategy And Competitiveness
carefully examine the outcomes relative to cost for every new drug and device introduced. Key Action Steps for Suppliers Base strategies on creating unique value for patients Focus on cycles of care rather... View Details
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Cuddy, operating a relatively large device inspires more assertive behavior than working on a small one. Hiding From Managers Can Increase Your Productivity Ethan S. Bernstein explains why decreasing workplace transparency can increase... View Details
Keywords: by Staff
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
strategy beyond markets. Very few studies have shown that a firm’s strategy increases policy performance; almost none have demonstrated a link between policy and firm profitability. Third, the topical areas of analysis appear to be... View Details
Keywords: Sean Silverthorne
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
empirically demonstrated that a manager’s ability was a very important factor in converting player performance into team victories in baseball. But it wasn’t just team performance that was enhanced by managerial quality. “Kahn’s additional View Details
- 01 Mar 2010
- News
Lords of Strategy
strategy revolution was a way of systematically putting together all the elements that determined their corporate fate, in particular, the three Cs central to any good strategy: the company’s costs, especially costs View Details
- 08 Jul 2014
- First Look
First Look: July 8
to sell condoms are randomly allocated to four groups. Agents in the control group are hired as volunteers, whereas agents in the three treatment groups receive, respectively, a small monetary margin on each pack sold, a large margin, and a non-financial reward. The... View Details
Keywords: Carmen Nobel
- Web
Data for Impact: Impact Measurement from Startup to Fortune 500 C-Suite - Course Catalog
develop data literacy even amongst managers who never plan to implement statistical analyses themselves. This course requires an openness to – but no prior background in – statistical analysis and quantitative thinking. Throughout the... View Details
- 27 Oct 2009
- First Look
First Look: October 27
literacy stifle demand. A second view argues that demand is rationally low, because formal financial services are expensive and of relatively low value to the poor. This paper uses original surveys and a field experiment to distinguish... View Details
Keywords: Martha Lagace
- 10 Oct 2007
- First Look
First Look: First Look: October 10
by 7.5 percent relative to private firms. We interpret this as evidence of investor belief of policy irreversibility, where reforms may reach a stage beyond which future regimes have difficulty reversing those policies. Further View Details
Keywords: Martha Lagace
- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
article has changed minds, but I do hope it encourages people to open their minds to consider new possibilities. Things that were once seen as relatively safe are now understood as likely to be quite dangerous, such as coal burning's... View Details
- 17 Jul 2007
- First Look
First Look: July 17, 2007
Autor, William R. Kerr, and Adriana D. Kugler Periodical:Economic Journal 117 (2007): F189-F217 Abstract Theory predicts that mandated employment protections may reduce productivity by distorting production choices. Firms facing (non-Coasean) worker dismissal View Details
Keywords: Martha Lagace
- Web
VBHCD Initiative - Institute For Strategy And Competitiveness
time-driven activity-based costing (TDABC) to measure costs over the full care cycle, and then identify cost savings while maintaining quality of care Facilitate process... View Details
- 01 Mar 2013
- News
Health-Care Forum's Rx for US System
a survey of US health-care executives conducted for the forum, Huckman reported that 55 percent of respondents believed that, considering quality and cost in combination, America is losing ground relative to... View Details
Keywords: Health, Social Assistance
- 23 Jan 2007
- First Look
First Look: January 23, 2007
technology would provide the country with greater agricultural production, a major source of exports, without the need to convert additional areas of the Cerrado or Amazon to farmland. However, producers have been slow to adopt it due to the initial View Details
Keywords: Martha Lagace
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
account for 96%–97% of this variance. Further analysis reveals that customers report relatively consistent satisfaction across transactions, but that some customers are habitually more satisfied than others.... View Details
Keywords: Sean Silverthorne
- 24 Nov 2014
- Research & Ideas
Corrupting Silence: Companies Must Speak Up Against Bribes
the cost of investment in developing countries by at least 20 percent. And yet, companies are mostly silent on the subject. "The thing that struck me is how little information there is on corruption because no one wants to talk about it,"... View Details
Keywords: by Michael Blanding
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
Tracking Performance Indicators By: Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley Abstract—Given that accountable care organizations (ACOs) have not achieved the degree of cost reductions and quality improvements... View Details
Keywords: Dina Gerdeman