Publications

July 2007
Teaching Note

Rwanda: National Economic Transformation (TN)

By: Michael E. Porter and Michael Patrick McCreless

Teaching Note to 706491. View Details

Keywords: Economy; Problems and Challenges; Development Economics; Policy; Poverty; Transformation; Performance Evaluation; Political Elections; Rwanda

01 Mar 2003
News

Three Appointed to Endowed Professorships

efforts center on issues affecting entrepreneurial firms and their investors. Gompers studies the structure, governance, and performance of private equity funds; the sources of financing, incentive design, and View Details

Keywords: fellowships; Colleges, Universities, and Professional Schools; Educational Services

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

previous research suggests increases such programs' positive impact on culture. The process generated a tick list of approximately 20 items, which was evaluated by the senior and unit leadership together in a debriefing. Is It A Priority?... View Details

Keywords: by Paul Guttry

March 2011 (Revised June 2011)
Supplement

Arck Systems (B)

By: Ian Larkin

The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details

Keywords: Change; Framework; Compensation and Benefits; Management; Organizational Design; Outcome or Result; Performance Evaluation; Sales; Motivation and Incentives; System; Software

September 2006 (Revised April 2007)
Supplement

Tim Keller at Katzenbach Partners LLC (C)

By: Boris Groysberg, Christopher Marquis and Ayesha Kanji

Supplements the (A) case. The (C) case includes Keller's actual 2006 mid-year and self evaluations. View Details

Keywords: Projects; Management; Leadership; Organizations; Situation or Environment; Competition; Rank and Position; Attitudes; Motivation and Incentives; Performance Evaluation; Consulting Industry

Web

1.7 Grading | MBA

lowest performing 10% of students in an RC section or EC course section. Category IV: Seldom assigned; designates failure of achievement and/or commitment and, therefore, failure to meet minimum standards of the course. If Category IV is... View Details

December 2004 (Revised October 2005)
Case

Intel Research: Exploring the Future

By: Alan D. MacCormack and Kerry Herman

It is 2004 and David Tennenhouse, the director of Intel Research, is reviewing the organization he has built since 2000. Intel Research was charged with exploring new and disruptive technologies that lay off the "silicon roadmap" that drove most of Intel's R&D efforts.... View Details

Keywords: Disruptive Innovation; Technological Innovation; Research and Development; Performance Evaluation; Venture Capital; Technology Networks; Semiconductor Industry; United States

10 Jan 2005
Research & Ideas

Professors Introduce Valuation Software

performance based on historical data that should help users to avoid a common mistake of overestimating the sustainability of strong (or poor) current performance. Finally, the model shows the direct linkage between variables that are... View Details

Keywords: by Sean Silverthorne

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

September 2014
Case

Balanced Scorecard at Delta/Signal Corp.

By: V.G. Narayanan

This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the balanced scorecard... View Details

Keywords: Balanced Scorecard; Business Strategy; Financial Reporting; Leading Change; Performance Evaluation; Growth and Development Strategy; Web Services Industry; Auto Industry

Web

Transforming Health Care Delivery - Course Catalog

Susanna Gallani is the Tai Family Associate Professor of Business Administration. Her research focuses on performance management systems in health care organizations and how these systems operate to align behaviors, measure, and reward... View Details

01 Jun 2005
News

When No News Isn’t Good News

If you’ve been waiting for your annual performance review to receive feedback from your boss, you may be doing yourself — and your company — a big disservice. Christine McKay (MBA ’98), a career coach who works with students through MBA... View Details

Keywords: Deborah Blagg; career consulting; career advice

23 May 2011
Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

analysts, who evaluated whether key performance indicators and narrative information regarding environmental and social performance were integrated with the presentation of... View Details

Keywords: by Robert G. Eccles & George Serafeim

01 Mar 2009
News

Where Are They Now?

in management control systems through research focused on the various issues related to the design and effects of performance measurement, evaluation and incentive systems, and, more recently, corporate... View Details

Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

17 Feb 2022
News

A Big Bet

person’s social capital,” Chertavian told the New York Times. Palandjian’s Social Finance hopes to add more training partners this year; an independent research firm, MDRC, will evaluate the performance of... View Details

Keywords: jobs training; social enterprise; upskilling; Technical and Trade Schools; Educational Services

February 2011 (Revised April 2012)
Teaching Note

Braddock Industries, Inc. (TN)

By: William E. Fruhan

Teaching Note for 211061. View Details

Keywords: Value Creation; Business and Shareholder Relations; Motivation and Incentives; Compensation and Benefits; Economics; Business Units; Performance Evaluation

March 2022 (Revised January 2023)
Case

Innovation at Moog Inc.

By: Brian J. Hall, Ashley V. Whillans, Davis Heniford, Dominika Randle and Caroline Witten

This case focuses on the challenges of incentivizing innovation within Moog, an engineering company based in New York state that designs and builds guidance systems for space, air, and land-based travel. The case enables students to grapple with the challenges of using... View Details