Performance Evaluation - Publications - Faculty & Research

March 2022 (Revised January 2023)
Case

Innovation at Moog Inc.

By: Brian J. Hall, Ashley V. Whillans, Davis Heniford, Dominika Randle and Caroline Witten

This case focuses on the challenges of incentivizing innovation within Moog, an engineering company based in New York state that designs and builds guidance systems for space, air, and land-based travel. The case enables students to grapple with the challenges of using... View Details

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19 Dec 2012
Research & Ideas

How to be Extremely Productive

the concept that results are the most important factor in evaluating performance, if someone leaves early or comes in late in order to take care of a family matter, it's a non-issue—as long as that person is getting their work done and... View Details

Keywords: by Deborah Blagg

14 Mar 2023
Blog Post

How Inclusive Managers Create Glass-Shattering Organizations

Development. Assess how managers assign training and development opportunities, and ensure they use objective criteria. Increase women’s access to mentors and sponsors. Performance assessment. Educate managers about gender biases that can... View Details

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

worked with, many employees suggested that (a) "openness to input from below" should become a key component of each leader's 360-degree performance evaluation and (b) a cut-off score be set for... View Details

Keywords: by Sarah Jane Gilbert

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

culture, but it can also be argued that it shields poorer performers from the glare of at least semi-public knowledge of their academic performance while they are attempting to hone their skills.... View Details

Keywords: by James Heskett; Education

March 2011 (Revised June 2011)
Supplement

Arck Systems (E)

By: Ian Larkin

The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details

Keywords: Transformation; Framework; Compensation and Benefits; Organizational Design; Performance Evaluation; Salesforce Management; Motivation and Incentives; Software

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18 Feb 2013
Research & Ideas

Breaking Through a Growth Stall

evaluate business development opportunities. Driven by cash needs, they may call this "experimentation," but in effect they tell salespeople to "go forth and multiply!" By selling to anyone, though, ventures fragment... View Details

Keywords: by Sean Silverthorne

October 2002 (Revised January 2013)
Case

Krispy Kreme Doughnuts

By: Paul M. Healy

Krispy Kreme is a rapidly growing firm with a business model that has excited Wall Street. View Details

Keywords: Business Growth and Maturation; Business Model; Financial Statements; Forecasting and Prediction; Financial Reporting; Performance Evaluation; Business Strategy; Food and Beverage Industry; New York (city, NY)

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20 Sep 2011
First Look

First Look: September 20

associated with risky lending in the corporate loan market by examining the performance of individual loans held by CLOs. We employ two different datasets that identify loan holdings for a large set of CLOs and find that adverse selection... View Details

Keywords: Sean Silverthorne

Web

Strategic Financial Analysis Online Course | HBS Online

intersection of accounting, strategy, and finance, and learn how to evaluate a business’s performance, prospects, and value to make strategic investment decisions that generate financial success. 8 weeks 5-6 hours per week 6 modules... View Details

23 May 2011
Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

analysts, who evaluated whether key performance indicators and narrative information regarding environmental and social performance were integrated with the presentation of... View Details

Keywords: by Robert G. Eccles & George Serafeim

September 2003 (Revised May 2006)
Case

Eyeblaster: Enabling the Next Generation of Online Advertising

By: Elie Ofek

Eyeblaster management has to decide on the best course of action to sustain its momentum from enabling online rich media advertising. Pressure from competitors is forcing the company to re-evaluate its previous marketing strategy that focused primarily on getting... View Details

Keywords: Business Model; Marketing Strategy; Market Entry and Exit; Performance Evaluation; Digital Marketing; Growth and Development Strategy

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05 Sep 2012
What Do You Think?

Will Business Management Save US Health Care?

doctors and hospitals to remove the cartel and guild aspects of medicine and put more of the purse strings directly into the consumers' hands " Addressing incentives, Tom Dolembo suggested that "We should pay doctors well who cure patients, award hospitals... View Details

Keywords: by Jim Heskett; Health

Summer 2013
Response

How Caesars Entertainment Is Betting on Sustainability: Response

By: Michael W. Toffel

One of the largest gaming companies in the world expanded its sustainability efforts using a scorecard to guide and goad managers. This response assesses Caesars Entertainment's CodeGreen scorecard, advocates a more comprehensive environmental assessment to target... View Details

Keywords: Games, Gaming, and Gambling; Entertainment; Energy; Energy Conservation; Buildings and Facilities; Goals and Objectives; Corporate Social Responsibility and Impact; Performance Evaluation; Entertainment and Recreation Industry

September 2019 (Revised December 2022)
Supplement

Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

By: Susanna Gallani, Francesca Gino and Raffaella Sadun

The case complements Pasta Serafina (A) by describing the aftermath of a town hall meeting in which management had publicly denounced the absenteeism problem and challenged the employees to find a solution. In spite of the initial mistrust against management, the fear... View Details

Keywords: Absenteeism; Employees; Behavior; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Problems and Challenges; Decision Making; Performance Evaluation

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September 2002 (Revised January 2013)
Case

Siebel Systems: Organizing for the Customer

By: Robert Simons and Antonio Davila

Siebel Systems is one of the fastest growing companies in America. Tom Siebel, the company's founder, has organized the business to accommodate growth and focus on the customer. Innovative information technology systems and clear accountability prove to be essential to... View Details

Keywords: Organizational Structure; Applications and Software; Business Growth and Maturation; Information Technology; Performance Evaluation; Performance Expectations; Innovation and Management; Technological Innovation; Customer Focus and Relationships; Management Teams; Information Technology Industry; North and Central America

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01 Dec 2012
News

50 Years & Counting

the Bias Trap Max Bazerman "The project...taps into earlier work I've done on how joint evaluation leads to better and more ethical decisions." - MAX BAZERMAN In a research project conducted with colleagues at the Harvard Kennedy School,... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services

01 Jun 2007
News

Faculty Research Online

HBS Working Knowledge is an online forum for innovation in business practice, offering a first look at new thinking from HBS faculty. Read the complete articles summarized below by visiting their Web links. What’s to Be Done about View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

09 Dec 2014
First Look

First Look: December 9

and then prepared and delivered a speech to two evaluators as part of a mock job interview. All interview speeches were videotaped and coded for overall performance and hireability, and for two potential... View Details

Keywords: Sean Silverthorne