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  • 19 Mar 2014
  • Research & Ideas

A Brand Manager’s Guide to Losing Control

commercial messages. Social media did not have that contract, so that when customers were interrupted by brands in social media, it felt abrupt, inappropriate, and out of place." The power shift from marketers to consumers has... View Details
Keywords: by Carmen Nobel; Advertising
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

(iStock) iStock SUMMING UP Does Diversity Really Enhance Performance? As I’ve pointed out in the past, a tenet of the MBA classroom is that if a case problem splits the class, it will produce a good discussion. This appears to have been... View Details
Keywords: by James Heskett
  • 07 Nov 2023
  • Research & Ideas

When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'

study, Troncoso and Luo looked at six months of data collected by Freelancer.com in 2018. It covers more than 160,000 freelancers, over 2 million applications, and 63,014 completed jobs. They found that freelancers with certain attributes... View Details
Keywords: by Scott Van Voorhis
  • 2009
  • Other Unpublished Work

Financing Higher Education in Australia

By: David Moss and Stephanie Lo
Even before Australian lawmakers abolished university tuition in 1973, students in Australia had long benefited from low tuition and large government subsidies. By the early 1980s, however, the nation's universities faced growing budget challenges and an apparent... View Details
Keywords: Higher Education; Financing and Loans; Government and Politics; Australia
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  • August 2003 (Revised August 2024)
  • Case

Fighting the Battle of the Bulge—Evaluating Do Good/Do Well Innovations in Morbid Obesity Treatment

By: Regina E. Herzlinger and John McDonough
Many health care innovations appear successful; but fail. This is the first case in the Innovating Health Care course that investigates how to create successful health care innovations. It is part of the first module in the course. This module focuses on how to... View Details
Keywords: Three Pillars; Industry Analysis; Health Care and Treatment; Innovation and Invention; Innovation and Management; Medical Specialties; Health Industry
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  • 03 Apr 2012
  • First Look

First Look: April 3

approaches. Here we speculate on one possible explanation for this organizational heterogeneity: it may reflect inherent heterogeneity of the software workforce, in terms of which kinds of organizations individual workers prefer to work... View Details
Keywords: Carmen Nobel

    The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

    Conquer the most essential adaptation to the knowledge economy

    The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who... View Details

    • TeachingInterests

    The Business of Entertainment, Media, and Sports (MBA)

    By: Anita Elberse
    This second-year MBA course is primarily designed for students pursuing a career in the entertainment, media and sports sectors -- including film, television, music, publishing, video games, the performing arts, sports, fashion, and advertising -- or who plan to work... View Details
    • Research Summary

    Wage Policies and Incentives to Invest in Firm-Specific Human Capital (joint with George Baker and Nancy Dean Beaulieu)

    The accumulation of firm-specific knowledge improves firm productivity and employee reten-tion, by creating a wedge between what the employee is worth inside and outside the firm. How does the firm create incentives for investment in firm-specific human capital when... View Details
    • 22 Jan 2007
    • Working Paper Summaries

    “Don’ts" and "Do’s”: Insights from Experience in Mitigating Risks of Western Investors in Post-Communist Countries

    Keywords: by Charalambos A. Vlachoutsicos & Paul R. Lawrence
    • November 2020 (Revised September 2021)
    • Case

    HP Instant Ink: (Self) Disrupting the Consumer Printing Market

    By: Elie Ofek, Marco Bertini, Oded Koenigsberg and George Gonzalez
    Seeking to disrupt the consumer printing market (before being disrupted by others), and in response to customer pain points, in 2013 HP Inc. launched an ink replenishment service called Instant Ink, where customers pay a monthly subscription fee based on the number of... View Details
    Keywords: Printing; Ink; Subscription Model; Customers; Information Infrastructure; Service Delivery; Business Model; Disruption; Growth and Development Strategy
    Related
    • July–August 2020
    • Article

    Make the Most of Your Relocation

    By: Prithwiraj Choudhury
    Although the COVID-19 crisis has halted travel in recent months, geographic mobility has become critical for managers and knowledge workers hoping to advance in today’s globalized economy, and that trend is unlikely to reverse. Geographic mobility can pay off... View Details
    Keywords: Relocation; Mobility; Personal Development and Career; Geographic Location; Work-Life Balance
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    • May 2017
    • Article

    Behavioral Processes in Long-Lag Interventions

    By: Dale T. Miller, Jennifer E. Dannals and Julian Zlatev
    We argue that psychologists who conduct experiments with long lags between the manipulation and the outcome measure should pay more attention to behavioral processes that intervene between the manipulation and the outcome measure. Neglect of such processes, we contend,... View Details
    Keywords: Field Experiments; Interventions; Behavioral Mediation; Theories Of Change; Longitudinal Studies; Behavior; Research; Change; Theory
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    • June 2011
    • Article

    Truth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor

    By: Christina Fong and Felix Oberholzer-Gee
    It is often difficult for donors to predict the value of charitable giving because they know little about the persons who receive their help. This concern is particularly acute when making contributions to organizations that serve heterogeneous populations. While we... View Details
    Keywords: Philanthropy and Charitable Giving; Policy; Information; Knowledge Acquisition; Game Theory; Prejudice and Bias; Poverty; Welfare
    Related
    • 12 Mar 2019
    • First Look

    New Research and Ideas, March 12, 2019

    pursuit of financial gain and pay closer attention to their impact on employees, customers, communities, and the environment. But changing an organization’s DNA may require upending the existing business model and lowering profitability,... View Details
    Keywords: Dina Gerdeman
    • 09 May 2012
    • Research & Ideas

    Clayton Christensen’s “How Will You Measure Your Life?”

    future would be exactly the same as the past, that approach would be fine. But if the future's different—and it almost always is—then it's the wrong thing to do. As Blockbuster learned the hard way, we end up View Details
    • Forthcoming
    • Article

    The Rise of Remote Work: Evidence on Productivity and Preferences from Firm and Worker Surveys

    By: Alexander Bartik, Zoë Cullen, Edward L. Glaeser, Michael Luca and Christopher Stanton
    Drawing on surveys of small business owners and employees, we present three main findings about the evolution of remote work after the onset of COVID-19. First, uptake of remote work was abrupt and widespread in jobs suitable for telework according to the task-based... View Details
    Keywords: COVID-19; Remote Work; Health Pandemics; Jobs and Positions; Demographics; Surveys
    Related
    • 02 Dec 2002
    • Research & Ideas

    The Secret of How Microsoft Stays on Top

    several thousand developers inside the company who are constantly examining the potential of new technologies—"lead users" if you like. When all these sources start telling you the same thing, it's hard not to pay attention.... View Details
    Keywords: by Sean Silverthorne
    • 22 Feb 2022
    • Research & Ideas

    Lack of Female Scientists Means Fewer Medical Treatments for Women

    analysis, indicating that women were more likely to study topics and treatments that benefit women. Women are also significantly less likely to file patents than men, so many of the ideas in the papers the researchers reviewed never moved View Details
    Keywords: by Kristen Senz
    • 05 Sep 2023
    • Book

    Failing Well: How Your ‘Intelligent Failure’ Unlocks Your Full Potential

    In the 1990s, after drugmaker Eli Lilly spent more than a decade and millions of dollars developing the new drug Alimta to treat lung cancer, the medication came up short in effectively treating cancer in expanded trials. While the failure was disappointing, View Details
    Keywords: by Michael Blanding