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  • 08 Nov 2010
  • Research & Ideas

How to Fix a Broken Marketplace

An economic handyman of sorts, Alvin E. Roth fixes broken markets. As a Nobel Prize-winning pioneer in the field of market design, the Harvard Business School professor cofounded a kidney donation matching system for New England, corrected public school choice programs... View Details
Keywords: by Carmen Nobel; Health
  • May 28, 2018
  • Article

How Companies Can Identify Racial and Gender Bias in Their Customer Service

By: Alexandra C. Feldberg and Tami Kim
Research shows that minority customers — blacks and Asians — regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers). These results prompt a couple of questions for executives and managers. One, does... View Details
Keywords: Internal Audit; Customers; Service Delivery; Prejudice and Bias; Race; Gender; Organizational Change and Adaptation
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  • 05 Jun 2023
  • What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

premium on “novelty and growth over the cyclical and the regenerative.” "It’s not that Gen Zers want to do nothing or even less. It’s just that they want to achieve in their own way and in their own sweet time." Athos taught and View Details
Keywords: by James Heskett
  • 09 Nov 2010
  • First Look

First Look: November 9, 2010

presents the results of a study that investigated the use of the underdog effect in marketing. The idea of triumphing over disadvantages by impassioned determination is said to be a powerfully positive image, which can lead consumers to choose a brand over its larger... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2001
  • Research & Ideas

Marketing a Country: Promotion as a Tool for Attracting Foreign Investment.

In examining the way governments choose a structure in which to conduct investment promotion activities we found that most of the organizational issues fell within the realm of the public-private choice of management of certain... View Details
Keywords: by Louis T. Wells & Alvin G. Wint
  • April 2021
  • Case

Glass-Shattering Leaders: Jack Rivkin

By: Boris Groysberg and Colleen Ammerman
Jack Rivkin’s innovative approach to hiring, developing, and retaining employees created opportunities for female analysts to thrive at the equity research department he led, and also made the entire department more effective. Rivkin fostered a culture of gender... View Details
Keywords: Gender Inclusivity; Leadership; Organizational Culture; Gender; Talent and Talent Management
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  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

insight from behavioral economists and organizational consultants is also included. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52264 December 2016 Journal of Business and Policy View Details
Keywords: Carmen Nobel
  • 09 Aug 2016
  • First Look

August 9, 2016

forthcoming Organizational Behavior and Human Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing... View Details
Keywords: Sean Silverthorne
  • 26 Jun 2012
  • First Look

First Look: June 26

  PublicationsBanks as Multinationals Author:Geoffrey Jones Publication:New York: Routledge, 2012 Abstract This is a revised edition of a comparative, international study which looks at the history of multinational banks. Researchers from... View Details
Keywords: Sean Silverthorne
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

and Experimentation Authors:Ingrid M. Nembhard and Amy C. Edmondson Publication:In The Oxford Handbook of Positive Organizational Scholarship, edited by Kim S. Cameron and Gretchen M. Spreitzer. Oxford University Press, 2011 An abstract... View Details
Keywords: Sean Silverthorne
  • 19 Jun 2012
  • First Look

First Look: June 19

making complex decisions. Under some circumstances, unconscious thought improves decisions even more than conscious thought. Executive functioning depends on energy provided by glucose, and we know from previous research that the... View Details
Keywords: Sean Silverthorne
  • 30 Nov 2007
  • What Do You Think?

What Is Management’s Role in Innovation?

Future" is being held as part of the 100th anniversary celebration at the Harvard Business School. To kick off the colloquium, senior managers of 4 sizeable organizations heavily involved in innovation have been asked to pose "burning questions" to the... View Details
Keywords: by Jim Heskett
  • 14 Mar 2017
  • First Look

First Look at New Research, March 14

Schwartz Abstract—Brands spend billions of dollars a year on lavish efforts to establish and maintain a social media presence. But do those campaigns actually increase revenue? New research provides an answer to this question, which has... View Details
Keywords: Sean Silverthorne
  • 31 Jan 2007
  • HBS Case

When Good Teams Go Bad

not-so-pretty picture of a frustrating and baffling decline in performance by the varsity boat at the United States Military Academy. "Teams should always be used judiciously" Polzer, whose teaching and research focus on View Details
Keywords: by Garry Emmons
  • 09 Jan 2007
  • First Look

First Look: January 9, 2007

Authors:Benjamin Chiao, Josh Lerner, and Jean Tirole Publication:The RAND Journal of Economics (forthcoming). (Earlier version distributed as National Bureau of Economic Research Working Paper No. 11156.) Abstract This paper empirically... View Details
Keywords: Martha Lagace
  • 04 Oct 2021
  • What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

copy of an extensively researched recent book, Power, for All, by Professors Julie Battilana and Tiziana Casciaro. The authors define power as “the ability to influence others’ behavior, be it through persuasion or coercion (through)... View Details
Keywords: by James Heskett
  • 12 Feb 2008
  • First Look

First Look: February 12, 2007

Malloy, and Felicia Marston Abstract Comparing two snapshots of the historical I/B/E/S database of research analyst stock recommendations, taken in 2002 and 2004 but each covering the same time period 1993-2002, we identify 54,729 ex-post... View Details
Keywords: Martha Lagace
  • Summer 2021
  • Article

The Cost and Evolution of Quality at Cipla Ltd, 1935–2016

By: Muhammad H. Zaman and Tarun Khanna
This article examines the evolution of Indian pharmaceutical manufacturer Cipla towards producing drugs that met the quality standards of European and U.S. regulators. It employs new research in Cipla’s corporate archives, the Creating Emerging Markets database, and... View Details
Keywords: Cipla; Pharmaceuticals; Drug Quality; Generics; Quality; Standards; Information Technology; Cost; Organizational Culture; Business History; Pharmaceutical Industry; India
Related
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

Professor of Business Administration at Harvard Business School. Sarah Abbott is a research associate at Harvard Business School. [Image: InYang] How humane is your organization when it comes to cost reductions involving employees? Share... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 15 Nov 2006
  • Research & Ideas

Lessons Not Learned About Innovation

from current activities and investing in new growth, they create organizational flexibility, and they foster communication and relationships. Q: What are you working on currently? A: I'm working with a small number of exemplary global... View Details
Keywords: by Sean Silverthorne

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