Filter Results:
(2,468)
Show Results For
- All HBS Web
(2,468)
- People (4)
- News (644)
- Research (1,568)
- Events (31)
- Multimedia (7)
- Faculty Publications (756)
Show Results For
- All HBS Web
(2,468)
- People (4)
- News (644)
- Research (1,568)
- Events (31)
- Multimedia (7)
- Faculty Publications (756)
- Web
About - Behavioral Finance & Financial Stability
they assess future risks in good times? Are there underlying principles that help an outside observer recognize potential errors in beliefs? How do markets learn? Size and Structure of the Financial Sector What explains the growth of... View Details
- 21 Jun 2022
- HBS Case
Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
Teams app to Office 365 in 2017. Microsoft executives briefly considered buying Slack, but founder Bill Gates reportedly opposed the move. "New companies like Slack emerge with a great product, better than Microsoft has, and then Microsoft View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked... View Details
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
collegiate ranks. So what do Knight and Krzyzewski tell us about leadership? Weaving these two tales together is Snook, who coincidentally experienced Knight face-to-face in a high school basketball camp and observed a young Coach... View Details
- 20 Nov 2017
- Research & Ideas
How Independent Bookstores Have Thrived in Spite of Amazon.com
Amazon and other online retailers. Raffaelli is a field researcher by training. His study on independent bookselling includes more than 200 interviews and focus groups with bookstore owners, publishers, and prominent authors; field visits to dozens of bookstores in 13... View Details
- 01 Sep 2021
- Op-Ed
How Women Can Learn from Even Biased Feedback
that they would take steps to address the feedback and improve as compared to women who just read the reviews, and the gender difference disappeared. Ask questions As part of my research on annual performance reviews, I’ve observed many... View Details
Keywords: by Francesca Gino
- Web
Publications - Institute For Strategy And Competitiveness
or set of related conditions to be served, as well as defining patient needs across the care cycle and mapping... 01 Jul 2020 Assessing the Training Costs and Work of Diagnostic Radiology Residents Using Key Performance Indicators – An View Details
- 29 Jun 2012
- Working Paper Summaries
Trade Credit and Taxes
- 16 Apr 2009
- Working Paper Summaries
Gray Markets and Multinational Transfer Pricing
Keywords: by Romana L. Autrey & Francesco Bova
- Research Summary
Building Effective Relationships Across Cultures
Trust is the foundation of any successful collaborative relationship. In my first stream of research, I draw on the basic distinction between cognition-based versus affect-based trust– that is, trust from the head versus trust from the heart – to better... View Details
- 23 Apr 2012
- Research & Ideas
How to Brand a Next-Generation Product
When Apple launched its latest iPad, experts and nonexperts alike expected it to be dubbed "iPad 3," a natural follow-on to the second-generation iPad 2. Instead, the company called the new iPad just that: "the new iPad." View Details
Keywords: by Carmen Nobel
- 01 Dec 2023
- News
Rounding the Bend
Illustration by Fernando Cobelo To help people visualize what a circular economy could look like and bring the challenges down to a closet-sized scale, Emily Bolon (MBA/MPA 2007) recommends the following exercise. First, make a mental tally of the number of garments... View Details
- 24 Feb 2021
- Lessons from the Classroom
What History's Biggest Wars Teach Us About Leading in Peace
seeing a conflict from the other side’s point of view. Here are some observations from his course’s case studies: Peloponnesian War (431-404 BCE): Successful agreements support both sides Fought in three phases between Athens and Sparta,... View Details
Keywords: by Lane Lambert
- 01 Oct 2013
- Working Paper Summaries
Organizational Factors that Contribute to Operational Failures in Hospitals
- 19 Apr 2012
- Working Paper Summaries
Is India’s Manufacturing Sector Moving Away from Cities?
- 04 Aug 2010
- Working Paper Summaries
The Effect of Market Leadership in Business Process Innovation: The Case(s) of E-Business Adoption
- Article
National Trends in the Safety Performance of Electronic Health Record Systems From 2009 to 2018
By: David Classen, A Jay Holmgren, Zoe Co, Lisa Newmark, Diane Seger, Melissa Danforth and David Bates
Importance Despite the broad adoption of electronic health record (EHR) systems across the continuum of care, safety problems persist.
Objective To measure the safety performance of operational EHRs in hospitals across the country during a 10-year period.
Design,... View Details
Keywords: Electronic Health Record Systems; Health Care and Treatment; Information Technology; Performance; Safety; Measurement and Metrics; United States
Classen, David, A Jay Holmgren, Zoe Co, Lisa Newmark, Diane Seger, Melissa Danforth, and David Bates. "National Trends in the Safety Performance of Electronic Health Record Systems From 2009 to 2018." JAMA Network Open 3, no. 5 (May 2020).
- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- November–December 2015
- Article
Active Postmarketing Drug Surveillance for Multiple Adverse Events
By: Joel Goh, Margrét V. Bjarnadóttir, Mohsen Bayati and Stefanos A. Zenios
Postmarketing drug surveillance is the process of monitoring the adverse events of pharmaceutical or medical devices after they are approved by the appropriate regulatory authorities. Historically, such surveillance was based on voluntary reports by medical... View Details
Keywords: Drug Surveillance; Health Care; Stochastic Models; Queueing; Diffusion Approximation; Brownian Motion; Health Care and Treatment; Analytics and Data Science; Analysis
Goh, Joel, Margrét V. Bjarnadóttir, Mohsen Bayati, and Stefanos A. Zenios. "Active Postmarketing Drug Surveillance for Multiple Adverse Events." Operations Research 63, no. 6 (November–December 2015): 1528–1546. (Finalist, 2012 INFORMS Health Applications Society Pierskalla Award.)
Bank Capital and the Growth of Private Credit
We show that business development companies (BDCs)—closed-end funds that provide a significant share of nonbank loans to middle market firms—are very well capitalized according to bank capital frameworks. They have median risk-based capital ratios of about 36% and,... View Details