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- All HBS Web
(2,016)
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- Research (1,058)
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- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
institution meets and exceeds a customer's expectations in every interaction." In research focused on 11 major financial institutions, Frei, Evenson and Harker created a model demonstrating precise links among three main elements (or... View Details
- 25 Oct 2016
- First Look
October 25, 2016
growing component of many firms' retailing strategies, particularly in the fashion industry. Outlet stores offer attractive prices in locations far from central shopping districts. The main perspectives on why outlet stores exist can be... View Details
Keywords: Sean Silverthorne
- 24 Mar 2008
- Research & Ideas
Reducing Risk with Online Advertising
merchants? What should they know before signing a contract? A: The main insight in my paper is that default contract terms—obvious contract terms—are not the only possible terms. It may be that you pay most of your suppliers on standard... View Details
- 06 Jul 2015
- Research & Ideas
Money and Quotas Motivate the Sales Force Best
specifically for the experiment—not actual field research. "Luckily, this company wanted to know about the compensation plan in more detail, so they were willing to experiment, and we took advantage of that," Chung says. The Power Of Quotas The researchers' View Details
- 26 Jun 2012
- First Look
First Look: June 26
rewards, respectively. The analysis yields three main findings. First, non-financial rewards are more effective at eliciting effort than either financial rewards or the volunteer contract. The effect of financial rewards is much smaller... View Details
Keywords: Sean Silverthorne
- 29 Jun 2010
- First Look
First Look: June 29
boundaries. We then examine the evidence, using a unique dataset to construct firm-level indexes of vertical integration for a large set of countries. In line with the predictions of our model, we obtain three main results. First, higher... View Details
Keywords: Martha Lagace
- 15 Dec 2008
- Research & Ideas
The Surprisingly Successful Marriages of Multinationals and Social Brands
Elephant Live Happily Ever After?" focuses on acquisitions of three social icons: Tom's of Maine acquired by Colgate, Stonyfield Farm Yogurt purchased by Danone, and Ben & Jerry's bought by Unilever. (Similar deals include... View Details
- 26 Mar 2008
- First Look
First Look: March 26, 2008
40%. Shareholder pressure (e.g., the voting outcome and the influence of the proponent) and the type of proposals are the main determinants of the implementation decision, while traditional governance indicators do not seem to matter.... View Details
Keywords: Martha Lagace
- 17 Mar 2022
- Research & Ideas
Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’
concluded that alternative packaging solutions weren’t as green as they purported to be if they didn’t perform well in their main function: storing and preserving the food they contained. Recognizing they would need to use plastic... View Details
Keywords: by Ranjay Gulati
- 27 Jul 2019
- Op-Ed
Does Facebook's Business Model Threaten Our Elections?
Microsoft took over a decade to bring to conclusion. A new direction? Whatever or whenever something emerges from Washington or the EU may be moot. According to a recently announced pivot in strategy—they call it a privacy-focused plan—Facebook seems to be shifting... View Details
Keywords: by George Riedel
- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
how and why sales materially affects each value component. The main reason companies invest in new projects and infrastructure, for example, is almost always to help them acquire or retain customers, says Cespedes. “We don’t do it for its... View Details
Keywords: by Michael Blanding
- 20 Mar 2017
- Book
Why Companies Are Placing Users at the Core of Their Innovation Strategies
innovation. Who should read this book—and what do you hope they take away from it most of all? Karim Lakhani: There are two main audiences for the book. The first is executives and managers who care about innovation and how to organize... View Details
Keywords: by Dina Gerdeman
- 22 Jan 2014
- Research & Ideas
High-Tech Immigrant Workers Don’t Cost US Jobs
be second-order to these other traits." Specifically, Kerr and his research colleagues found that increased employment of young skilled immigrants impacts the employee makeup of firms in three main ways: 1. Hiring young skilled immigrants... View Details
- 10 Nov 2011
- HBS Case
HBS Cases: Making Lincoln Center Cool Again
Center launched infoscape, or information landscape, which includes 13 four-by-eight-foot LED "blades," or digital posters, lined up along West 65th Street; a large digital display outside Alice Tully Hall; and scrolling text on the steps of the View Details
- 17 Mar 2011
- Research & Ideas
Harvard Business School Faculty Comment on Crisis in Japan
All this makes for a case study of the moral courage of ordinary Japanese citizens in times of crisis. There are lessons to be learned here by the rest of us. W. Carl Kester, George Fisher Baker Jr. Professor of Business Administration Human suffering is certainly our... View Details
Keywords: Re: Multiple Faculty
- 15 Jul 2002
- Research & Ideas
Going Green Makes Good Business Sense
depletion of natural resources. He thinks one of the main reasons people in the United States are more concerned about the environment is that incomes are higher. "Although people who think of themselves as environmentalists tend not... View Details
Keywords: by Martha Lagace
- 31 Mar 2002
- Research & Ideas
You’re Wasting Your Employees! What You Can Do About It
expertise. But senior managers also must rethink their role in shaping strategic direction. Their main contribution has shifted from deciding the strategic content to framing the organizational context. That means creating a sense of... View Details
- 14 Apr 2009
- First Look
First Look: April 14, 2009
life (QoL) for the patients' disease. In addition, the authors also asked them to rank and rate the aversiveness of a diverse set of adverse circumstances, allowing examination of both the numerical ratings and ordering among items. Main... View Details
Keywords: Martha Lagace
- 03 May 2004
- Research & Ideas
Business History around the World
Churchwell: What inspired your work analyzing the study of business history around the world? Geoffrey Jones: There were two main factors driving our desire to bring together this survey of the current state of business history worldwide.... View Details
Keywords: by Cynthia Churchwell
- 17 May 2016
- First Look
May 17, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=51070 The Impact of Mass Shootings on Gun Policy By: Luca, Michael, Deepak Malhotra, and Christopher Poliquin Abstract—There have been dozens of high-profile mass shootings in recent decades. This paper presents three... View Details
Keywords: Sean Silverthorne