Learning By Thinking - Publications - Faculty & Research

07 Jul 2011
What Do You Think?

So We Adapt. What’s the Downside?

that "Where I believe we need more than ever to be strident and more fixed is in our intolerance of unacceptable behavior by our leaders." Both commitment and adaptability have their place. Jeffrey Cufaude reminded us that Jim... View Details

Keywords: by Jim Heskett

October 2023 (Revised October 2024)
Case

UnDosTres: Building the Paytm of Mexico

By: Álvaro Rodríguez Arregui, Max Hancock and Amy Klopfenstein

Arpit Gupta, Naveen Sharma, and Vikram Deswal co-founded the mobile payment app UnDosTres in Mexico City in 2015. In the past, Gupta had worked at Paytm, an India-based payment app valued at over $1 billion. In Mexico, the co-founders hoped to recreate Paytm’s success.... View Details

Keywords: Technology Adoption; Advertising; Digital Platforms; Mexico; India

Citation

Educators

Purchase

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

When you think about which countries have produced the greatest management innovations, the United States and Japan are likely to top your list. But it was Germany in the late 1800s and early 1900s that was a cauldron of innovative and... View Details

Keywords: by Sean Silverthorne

20 Jun 2005
Research & Ideas

Creating a Positive Professional Image

interview. Mallory Stark: What is a professional image? Laura Morgan Roberts: Your professional image is the set of qualities and characteristics that represent perceptions of your competence and character as judged by your key... View Details

Keywords: by Mallory Stark

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

Companies often manage strategy in fits and starts. Though executives may formulate an excellent strategy, it easily fades from memory as the organization tackles day-to-day operations issues, doing what HBS professor Robert S. Kaplan calls "fighting fires."... View Details

Keywords: by Martha Lagace

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

a same-day reply by phone or email. The rules aren’t mission statements, but rather a way to make learning experiences easier to adopt and follow. McDonald adds, “Even simple rules can outlive their... View Details

Keywords: by Lane Lambert

25 Nov 2009
Working Paper Summaries

The Devil Wears Prada? Effects of Exposure to Luxury Goods on Cognition and Decision Making

Keywords: by Roy Y.J. Chua & Xi Zou; Consumer Products; Retail

30 Aug 2004
Research & Ideas

Real Estate: The Most Imperfect Asset

own homes in a quarter of the time and a third of the cost. They hope to expand the program ten-fold over five years and hope to launch similar programs in other countries including Egypt, the Philippines, and Venezuela. I think View Details

Keywords: by Sarah Jane Johnston; Construction; Real Estate

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

Sloan, who not only were interested in leadership by virtue of having practiced it, but also had the ability to step back from everyday responsibilities of the firm and to think about leadership conceptually... View Details

Keywords: by Martha Lagace; Education

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

practices NSM, they are able to build affective engagement with their employees in creating a learning environment where each employee feels respected and fulfilled in an environment of trust.'' Kim Forbes observed, "This ties in... View Details

Keywords: by James Heskett

25 Jul 2013
Research & Ideas

Why Unqualified Candidates Get Hired Anyway

people who should not be admitted, and rejecting people who should not be rejected.” Inflated Applicants: Attribution Errors in Performance Evaluation by Professionals paints a picture of businesses repeatedly promoting or hiring... View Details

Keywords: by Anna Secino; Education; Employment

14 Nov 2019
Book

Lifting the Lid on Turkey's Hidden Business History

example, we learn how challenges have been turned into opportunities, and how you can grow successful businesses in turbulent conditions by paying close attention to execution and recruitment of strong... View Details

Keywords: by Sean Silverthorne

05 Feb 2024
What Do You Think?

How Do You Hire for Attitude?

cross-training—as opposed to the fiefdoms and management by fear typical of other fine dining establishments—on the job. Nearly all that I spoke with mentioned what they were learning—and in some cases, teaching. That reminded me once... View Details

Keywords: by James Heskett

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

09 Oct 2017
Research & Ideas

Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements

programs devoted a lot of airtime to discussing soft money contributions by firms, with a particular focus on those that had contributed to the Democratic Party. Heese and Baloria, an assistant professor of accounting at Boston College’s... View Details

Keywords: by Jen Deaderick; Media & Broadcasting

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

Workers test the NASA-engineered capsule used to lift trapped miners to the surface. Hugo Infante/Government of Chile via Wikimedia Commons (Editor's Note: Amy Edmondson advises managers to think of teams as a verb, "teaming," which means... View Details

Keywords: by Amy C. Edmondson; Mining

24 Sep 2024
Research & Ideas

Why Small Businesses Deserve More Credit

It’s Wall Street doctrine that small firms struggle to raise capital at reasonable rates and are often rejected for credit lines and loans because banks think their risk profile is too high. “If you really want to drive investment,... View Details

Keywords: by Rachel Layne; Financial Services; Banking

06 Mar 2017
Research & Ideas

Why Comparing Apples to Apples Online Leads To More Fruitful Sales

they are surprised by the effects of these decision settings. I think it is useful for online retailers to know that there can be benefits to showing same-category options on a specific product page.”... View Details

Keywords: by Dina Gerdeman; Retail; Advertising

05 Sep 2006
Research & Ideas

HBS Cases: Porsche’s Risky Roll on an SUV

premium? "I think the central question posed by the cases—and we can generalize this more broadly beyond Porsche—is, what difference does location make in a globalized world? Can products just be... View Details

Keywords: by Martha Lagace; Auto; Manufacturing

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

the Primer, an asterisk indicated that the salesman was supposed to point to the item that he was referring to: I think the ordinary daily transactions with your customers may be arranged in five classes, thus You sell goods for cash. You... View Details

Keywords: by Walter A. Friedman

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